topic Icx 7150 only has 2 lights on in RUCKUS Support for Lennar Homes

Icx 7150 only has 2 lights on

Dmurr0220 — Fri, 21 Apr 2023 16:10:08 GMT

We had a power outage last night and now the ruckus box wont allow me to connect to internet. Only has pwr and clt light lit green. Need help.

Re: Icx 7150 only has 2 lights on

aalvarez6 — Fri, 21 Apr 2023 17:08:34 GMT

Hello @Dmurr0220,

By any chance, are you part of the Lennar community?

I think that you are referring to the Access Point (small box in the ceiling), do you still see the WiFi network that you used to connect?

Best Regards,

Ayleth Alvarez | Sr Technical Support Engineer | TAC Wired

Re: Icx 7150 only has 2 lights on

Dmurr0220 — Fri, 21 Apr 2023 18:30:58 GMT

Thank you so much for responding.

Yes, I purchased a Lennar home in 2020.
yes, the box on the ceiling. I do not see the original wifi network I used to connect to.

Re: Icx 7150 only has 2 lights on

Imran_ruckus — Tue, 25 Apr 2023 15:56:45 GMT

admin test

Re: Icx 7150 only has 2 lights on

Imran_ruckus — Tue, 25 Apr 2023 16:01:52 GMT

Hi @Dmurr0220

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared,

From the case description, I could understand that your RUCKUS setup is not working after a power outage.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150 only has 2 lights on

Dmurr0220 — Wed, 31 May 2023 16:40:49 GMT

I have figured out the ip. But it tells me no password has been assigned to the switch

Re: Icx 7150 only has 2 lights on

Imran_ruckus — Wed, 31 May 2023 16:51:40 GMT

Hi @Dmurr0220

Greetings!!!

Thank you for the response.

Could you please share the screenshot of the error?

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150 only has 2 lights on

Dmurr0220 — Wed, 31 May 2023 17:00:46 GMT

Re: Icx 7150 only has 2 lights on

Imran_ruckus — Wed, 31 May 2023 17:05:01 GMT

Hi @Dmurr0220

Thank you for the response and the information.

Yes, that is the normal output for the command ‘enable’.

Please execute the other 2 commands (show version & show flash) and share the output.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150 only has 2 lights on

Dmurr0220 — Wed, 31 May 2023 18:00:24 GMT

Re: Icx 7150 only has 2 lights on

Imran_ruckus — Wed, 31 May 2023 18:19:35 GMT

Hi @Dmurr0220

Thank you for the response and the information you shared.

From the picture you shared we can see that, your Switch is running on SPS code currently which is recommended.

To check further could you please share the output of the below commands:

enable

show flash

show inline power
show interface brief

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150 only has 2 lights on

Dmurr0220 — Thu, 01 Jun 2023 16:10:30 GMT

Re: Icx 7150 only has 2 lights on

Imran_ruckus — Thu, 01 Jun 2023 16:25:58 GMT

Hi @Dmurr0220

Greetings!!!

Thank you for the response and for sharing the requested information.

The output of these commands looks good too.

Could you please let us know the answers to the below queries to check further?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same showing the light status and the cable connections to the Switch)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150 only has 2 lights on

Dmurr0220 — Mon, 12 Jun 2023 12:50:18 GMT

2. isp is working

Re: Icx 7150 only has 2 lights on

Imran_ruckus — Mon, 12 Jun 2023 15:24:53 GMT

Hi @Dmurr0220

Greetings!!!

Thank you for the response and the information you shared.

Could you please share a picture of the Switch showing its full panel (Please refer to the below screenshot).

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx 7150 only has 2 lights on

Dmurr0220 — Mon, 12 Jun 2023 16:59:01 GMT

Re: Icx 7150 only has 2 lights on

Imran_ruckus — Mon, 12 Jun 2023 17:50:15 GMT

Hi @Dmurr0220

Thank you for the response and the information.

As per the light status and cable connections to the Switch seems to be working normally. As the 2.4G and 5G lights on the Access Points are OFF meaning you are not getting an IP address assigned to the APs from the ISP (Internet Service Provider) Router (Please refer to the below link for more information).

https://docs.ruckuswireless.com/unleashed/200.3/R510.html

I would suggest checking your Internet connection from the ISP.

If the Internet connection from ISP is stable and working, I would suggest factory resetting your Access Point as described below.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.