topic Re: ICX Switch Connectivity Issue after Power Outage in RUCKUS Support for Lennar Homes

ICX Switch Connectivity Issue after Power Outage

wmckennaiv — Sat, 22 Apr 2023 11:54:29 GMT

Hello,

Let me start by saying that I know this question has been asked multiple times and I have read through all of the forums throughly and spent hours trying to rectify this problem with no success. Please explain this to me as if I am the most tech illiterate person on the planet.

1.) When I log into the Dashboard this is what I see. I have inputed what I believe to be the proper IP address, based on the IP Address given in my AT&T Smart Home Manager. This does not work. I am stumped as to what else to do.

Re: ICX Switch Connectivity Issue after Power Outage

Chandini — Sun, 23 Apr 2023 09:57:37 GMT

Hi Wmckennaiv

Thank you for reaching out to us .

Could you please let me know if you are from Lennar Homes ?

Could you please run through the article below are see if you can console into the switch .

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you have access through console you can type the below command

Show run
Show ip

The above details will help you to see if there is a ip address assigned to the switch

If you are running into a error or issue when you are taking console to the switch. Please feel free to upload the error message you are seeing or feel free to post about the issue you are running into so that we can help you.

I hope this helps

Thanks

Re: ICX Switch Connectivity Issue after Power Outage

wmckennaiv — Sun, 23 Apr 2023 10:42:01 GMT

Yes. I am a Lennar Homes customer.

Re: ICX Switch Connectivity Issue after Power Outage

wmckennaiv — Sun, 23 Apr 2023 12:19:45 GMT

I am unable to console in. I am going from ethernet to USB C.

Re: ICX Switch Connectivity Issue after Power Outage

wmckennaiv — Sun, 23 Apr 2023 12:40:43 GMT

I need specific directions how to console in from a MacBook. I know the IP address, but none of the Username or Password combinations are working.

Re: ICX Switch Connectivity Issue after Power Outage

Chandini — Sun, 23 Apr 2023 16:59:37 GMT

Hi Wmckennaiv

Ack and Noted. Thanks for reverting back.

Please refer the same link in the previous post for console access to switch . In the last you have a video and instructions for a Mac iOS system solution .

Thanks

Re: ICX Switch Connectivity Issue after Power Outage

wmckennaiv — Sun, 23 Apr 2023 17:50:24 GMT

Hello,

The password and username are not working for access. I will need a replacement switch. I have followed every step throughly. 10 hours of logged time on this issue. Please let me know how to process my lifetime warranty and replacement ASAP. THANK YOU.

Re: ICX Switch Connectivity Issue after Power Outage

Imran_ruckus — Tue, 25 Apr 2023 15:53:29 GMT

Hi @wmckennaiv

Greetings!!!

Hope you are doing well!!!

Thank you for the information you shared.

Apologies, as this is a configuration issue, that can be resolved. Warranty is only covered for the Hardware issues.

Please try to reboot your Switch and check the Unleashed dashboard. Sometimes the Switch may require a hard reboot (disconnect and connect the switch from the power outlet). Also, Unplug and plug the ethernet cables from the Switch ports panel and plug them back again.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community