topic Re: Got disconnected and connection disappeared during firmware update. in RUCKUS Support for Lennar Homes

Got disconnected and connection disappeared during firmware update.

JMOCANA — Mon, 24 Apr 2023 05:31:02 GMT

During update of unleashed firmware my internet connection disappeared, the extender router started showing amber light on 5G and 2.4

Re: Got disconnected and connection disappeared during firmware update.

Jayavidhya — Mon, 24 Apr 2023 13:10:08 GMT

Hi @JMOCANA

Greetings of the day,

For detailed understanding of the issue please confirm what is the status of the PWR and AIR light in the Access Point, using the next guide to provide the details?

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

PWR:

AIR:

Best regards,

Jayavidhya

Lennar Home Community

Re: Got disconnected and connection disappeared during firmware update.

JMOCANA — Mon, 24 Apr 2023 14:02:49 GMT

PWR: solid green

CTR: Solid green

AIR: no light

2.4: amber

5: amber

Re: Got disconnected and connection disappeared during firmware update.

JMOCANA — Mon, 24 Apr 2023 14:03:58 GMT

PWR: solid green

CTR: Solid green

AIR: no light
2.4: amber

5: amber

Re: Got disconnected and connection disappeared during firmware update.

Jayavidhya — Mon, 24 Apr 2023 15:17:23 GMT

Hi @JMOCANA

Thanks for the details provided.

Based on the description, the light on AIR is off and the light on the Radios 2.4 and 5g shows Amber when the WAP is configured but no clients are connected to that specific radio or WAP.

Which means the radio signal is on, but you have no devices connected (phone, computer so ion).

To solve this issue please check the connection between the ISP router to the Ruckus ICX7150 Switch, because if this connection it's not working you will never get internet connection, just the AP will be powering up, because the Switch will provide power only. The yellow ports must be connected to your AP and your ISP router.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Best regards,

Jayavidhya

Lennar Home Community

Re: Got disconnected and connection disappeared during firmware update.

JMOCANA — Mon, 24 Apr 2023 16:53:23 GMT

All connections are according to the above diagram. I rebooted my internet and now the light of the access point ctrl is off.

Re: Got disconnected and connection disappeared during firmware update.

Jayavidhya — Mon, 24 Apr 2023 18:45:51 GMT

Hi @JMOCANA

Thanks for the details provided.

Please follow the below steps to make sure your access point is working fine or not?

1. Please check if this is happening on the ISP router or specific Access Point ?

2- Please check whether the cable is working fine or not

3- Please connect a PC directly to the Ruckus Switch ICX-7150 to see if you are having the same connectivity issue.

4- Also please try the physical reset of the AP using the following guide.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Got disconnected and connection disappeared during firmware update.

JMOCANA — Mon, 24 Apr 2023 19:25:00 GMT

Just to provide further background, my access point (R510) was up-and-running flawlessly, unit I access the ruckus unleaded hub, which asked me about updating the firmware (from 2.07 to 2.09), which I click on the update, at the moment that the software finished uploading, my internet account associated to the access point disappeared. all cables are in place properly (as shown in the diagram provided by you. The internet router is working properly, which I rebooted, and since the following lights are showing at the access point device:

Power: solid green

CTRL: No light

Air: No Light

2.4: Solid amber

5: Solid amber

Re: Got disconnected and connection disappeared during firmware update.

Jayavidhya — Mon, 24 Apr 2023 19:51:33 GMT

Hi @JMOCANA

Thanks for the update.

To solve this issue, we have to check whether is there any software issues. For that here I attach few guides to follow the steps.

This guide show you how to run an IP scanner in order to fin the IP address if your Access Points ( Ruckus unleashed ) in order to access via IP via the URL

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...
Ruckus unleashed upgrade
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-unleashed-upgrade/td-...

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...

Unleashed dashboard :

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-BC93A166-B3D1-4967-99F8-991CE...

Unleashed mobile APP solution

https://www.youtube.com/watch?v=L_oAReVK1qo

Best regards,

Jayavidhya

Lennar Home Community

Re: Got disconnected and connection disappeared during firmware update.

JMOCANA — Tue, 25 Apr 2023 18:58:42 GMT

I was able to reste the acces point, same result, same lights:

Power: solid green

CTRL: No light

Air: No Light

2.4: Solid amber

5: Solid amber

I was able to located the IP address with LanScan, which I added it to the address bar on FireFox, which took me to unleash website, however, I was not able to login with my credentials or using Lennar's suggested pw

Re: Got disconnected and connection disappeared during firmware update.

Jayavidhya — Tue, 25 Apr 2023 19:29:17 GMT

Hi @JMOCANA

Thanks for the update,

Please try the most common username and passwords ( This is key sensitive so please include capital letters )

Username:admin password: Ruckus!

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Best regards,

Jayavidhya

Lennar Home Community

Re: Got disconnected and connection disappeared during firmware update.

JMOCANA — Tue, 25 Apr 2023 22:23:30 GMT

None worked...

Re: Got disconnected and connection disappeared during firmware update.

JMOCANA — Wed, 26 Apr 2023 06:11:15 GMT

I was able to connect directly to the switch through ethernet, which worked in the sense of getting access to internet, however, when the IP address was entered it did take me to the unleashed Ruckus portal but the same, non of the provided passwords worked.

Re: Got disconnected and connection disappeared during firmware update.

Jayavidhya — Wed, 26 Apr 2023 13:02:46 GMT

Hi @JMOCANA

Thanks for your update.

If the given password doesn't work please follow the below steps to do the password recovery process.

For doing the password recovery process, we need physical access to the ICX-7150-Using the console connection

Here is a short guide :

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759#M3

Short Guide for password recovery :

https://support.purdi.com/hc/en-gb/articles/360016495292-Ruckus-ICX-Password-Recovery-Resetting-a-Switch

Video link as reference : https://www.youtube.com/watch?v=XJS28DWbHM4

1.Start a CLI session over the serial ( console access) interface to the RUCKUS ICX device.

2-Enter OS mode. This uses a key combination and drops below the fastiron operating system

Key Combination: Ctrl+y, release, tap 'm', tap 'Enter'

OS>

4-just write reset

OS>reset

5-.While the system is booting, before the initial system prompt appears,
enter b to enter the boot monitor mode.

Enter 'b' to stop at boot monitor: 0

In this Part you have to press B before the counter ends

6-Enter no password. (You cannot abbreviate this command.)

ICX7650-Boot> no password
00 00 00 00
OK! Skip password check when the system is up.

7-Enter boot. This command causes the device to bypass the system password
check.

ICX7650-Boot> boot

8-After the console prompt reappears, assign a new password.

device> enabledevice# configure terminal
device(config)# username USERNAME password PASSWORD

Best regards,

Jayavidhya

Lennar Home Community

Re: Got disconnected and connection disappeared during firmware update.

JMOCANA — Thu, 27 Apr 2023 06:41:32 GMT

After few many attempts (few dozen of times), finally, I was able to complete the process. One good thing was that the switch IP address became visible, the problem is that the password reset did not work. I was able to reset it, but did not work. I have trouble with step 8. I don't know what is that I am doing wrong.

Re: Got disconnected and connection disappeared during firmware update.

Jayavidhya — Thu, 27 Apr 2023 12:51:59 GMT

Hi @JMOCANA

Thanks for the update.

Please share the screenshot of the error you are getting while following the steps 8.

Best regards,

Jayavidhya

Lennar Home Community

Re: Got disconnected and connection disappeared during firmware update.

JMOCANA — Thu, 27 Apr 2023 15:09:02 GMT

Good morning Jayavidhya,

Here is scrips copy of the last step:

ICX7150-C12 Switch(config)#user-admin password XXXXXX

Invalid input -> user-admin password XXXXXX

Type ? for a list

ICX7150-C12 Switch(config)#username admin password XXXXX

Switch(config)#end

ICX7150-C12 Switch#end

Invalid input -> end

Type ? for a list

ICX7150-C12 Switch#

Re: Got disconnected and connection disappeared during firmware update.

Jayavidhya — Thu, 27 Apr 2023 15:58:33 GMT

Hi @JMOCANA

Thanks for your reply,

Please enter the command as mentioned below by using the following username and password .

Username:admin password: Ruckus!

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

For example: device(config)# username admin password Ruckus!

If the above process is not working please enter the below commands.

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

In order to allow the correct authentication please run the following commands:

Device(config)#crypto key generate rsa

device(config)# aaa authentication login default local

Now you could try using your new credentials to log in.

Best regards,

Jayavidhya

Lennar Home Community

Re: Got disconnected and connection disappeared during firmware update.

JMOCANA — Thu, 27 Apr 2023 17:29:57 GMT

the keys did not work, therefore, I follow to super recommendation:

ICX7150-C12 Switch#enable

Incomplete command.

ICX7150-C12 Switch#conf t

ICX7150-C12 Switch(config)#

ICX7150-C12 Switch(config)#username super password pxxx

ICX7150-C12 Switch(config)#crypto

Incomplete command.

ICX7150-C12 Switch(config)#crypto key generate rsa

ICX7150-C12 Switch(config)#

Creating RSA key pair, please wait...

RSA Key pair is successfully created

ICX7150-C12 Switch(config)#aaa authentication login default local

ICX7150-C12 Switch(config)#

But unable to make it work.

Re: Got disconnected and connection disappeared during firmware update.

Jayavidhya — Thu, 27 Apr 2023 18:24:27 GMT

Hi @JMOCANA

Please share the screenshot of the error you are getting while entering the given username and password.

Best regards,

Jayavidhya

Lennar Home Community