topic Re: W.A.P. in RUCKUS Support for Lennar Homes

W.A.P.

SD — Thu, 20 Apr 2023 21:40:00 GMT

Anyone in Gabion Ranch? I have to WAP's that I cannot seem to connect. Master has all the appropriate lights on from when I registered and changed the name, however the other 2 are not connected and constantly off line. Any idea or tips on how I can connect these or reconfigure them? I am DEFINITELY technically challenged so if anyone can help me with the simplest of steps and in a way that I know I wont ruin my ATT Internet set up, I would appreciate it. Thank you!

Re: W.A.P.

Imran_ruckus — Thu, 20 Apr 2023 22:04:52 GMT

Hi @SD

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working as expected.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and all ports connections)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: W.A.P.

SD — Fri, 21 Apr 2023 18:12:15 GMT

1. This has been an ongoing issue since we moved in but I never knew there was anything wrong with the lights until I was doing some research this year because we had some slow spots in the house, which I know isn't supposed to happen since we have these WAP's.

2. The color of my ruckus light is green. Here is the photo.

RUCKUS

3. Our ISP is stable. We have never had any issues with them.

4. I believe there is a total of 3 WAP's connected-Master and two others. The Master has 4 lights on, green. Where as the other two only have one green light that is constantly switching between a blinking green and then going into a solid red.

MASTER:

Example of how loft and living room WAP's turn red.

Example of loft and living room access turning redliving roomloft

These last two photos are the loft and living room WAP's. The second to last light is constantly blinking green and then it'll go to the last light and stay a solid green and eventually turn red. And this happens ALL day every day with both the living room and loft WAP's.

Re: W.A.P.

Imran_ruckus — Fri, 21 Apr 2023 18:32:58 GMT

Hi @SD

Greetings!!!

Thank you for the response and the detailed information you shared.

Could you please unplug and plug all the Access Points ethernet cables on the Switch port panel? It can be plugged into any of the 12 ports. Also please make sure the ethernet cable which comes from the Router/Modem-Router combo device is also plugged into any 1 in-12 ports. (Please refer to the below screenshot)

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: W.A.P.

SD — Mon, 24 Apr 2023 05:15:55 GMT

I will try doing this on Monday-Husband needs internet for work this weekend and scared of screwing this up badly while he works. Ha

Re: W.A.P.

Imran_ruckus — Mon, 24 Apr 2023 15:57:01 GMT

Hi @SD

Greetings!!!

Thank you for the response.

Sure. Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: W.A.P.

SD — Mon, 24 Apr 2023 16:04:36 GMT

I do have one question-How do I know which ones are the ruckus cables?

Re: W.A.P.

Imran_ruckus — Mon, 24 Apr 2023 17:18:31 GMT

Hi @SD

Thank you for the response.

As mentioned previously, please unplug and plug all the Access Points ethernet cables on the Switch port panel. It can be plugged into any of the 12 ports. (Please refer to the below screenshot)

Once it is plugged back, please check the Access Point light status and Internet connectivity.

Please refer to the below guide about the meaning of the Access Point light status.

https://docs.ruckuswireless.com/unleashed/200.3/R510.html

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: W.A.P.

SD — Mon, 24 Apr 2023 17:37:01 GMT

Hello,

I have done as asked yet my Loft and Living Room W.A.P's are still having the two green lights with the second to last light blinking green. Master reverted back to all 4 lights on.

Re: W.A.P.

SD — Mon, 24 Apr 2023 17:39:25 GMT

The CTL is blinking green and the PWR is solid green. Then the PWR is red. Then goes to a blinking PWR.

Re: W.A.P.

Imran_ruckus — Mon, 24 Apr 2023 18:48:02 GMT

Hi @SD

Thank you for the response and the information you shared.

Seems like there is some misconfiguration of the Access Points, now we need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: W.A.P.

SD — Mon, 24 Apr 2023 20:30:39 GMT

I have done the physical factory reset and the Living Room and Loft WAP's are still doing the exact same thing. And now, my Master is as follows:

5G: Green; 2.4G: Amber; AIR: off; CTL: Green; PWR: Green

And now this is how my Ruckus app looks:

Re: W.A.P.

SD — Mon, 24 Apr 2023 20:35:27 GMT

I logged out of the app and logged back in and it told me I wasnt connected. So i reconnected to my WiFi and this is now what the app shows:

Re: W.A.P.

Imran_ruckus — Mon, 24 Apr 2023 20:40:22 GMT

Hi @SD

Thank you for the response and the update.

Did you factory reset the AP by unplugging the cables of the other APs from the Switch panel except for the one on which you performed the factory reset?

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please try to connect any device to the new SSID you created and check the internet connectivity.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: W.A.P.

SD — Mon, 24 Apr 2023 20:43:54 GMT

Hello,

Yes. I made sure that only the Master was connected. I am going to try it a second time.

Re: W.A.P.

Imran_ruckus — Mon, 24 Apr 2023 20:46:07 GMT

Hi @SD

Thank you for the response.

Once you complete the factory reset, please plug ethernet cables of the other APs and check once again.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: W.A.P.

SD — Mon, 24 Apr 2023 21:11:17 GMT

Hello,

I did the factory reset once again and the same issues persist. However my all 4 of my Master's WAP are now all green.

Is there anyway you can send a technician to come fix/work on the Ruckus?

Re: W.A.P.

Imran_ruckus — Mon, 24 Apr 2023 21:38:03 GMT

Hi @SD

Thank you for the response and the update.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Please share a picture of your Switch, mentioning the cable coming from the Router/Modem-Router combo of the ISP (Internet Service Provider) or please check it once. Please refer to the below screenshot marked with a Red arrow. There must be a ethernet cable from Router/Modem-Router combo (Only Modem will NOT work) plugged in any 1 in-12 ports on the Switch as shown in the screenshot below.

If everything is connected as described in the above picture, we suggest you check the internet connectivity by your ISP side (Internet Service Provider). Could you please connect the Ethernet cable to Switch and your Laptop or a PC and Router to Laptop or a PC and confirm the internet connectivity? (Please refer to the below pictures).

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: W.A.P.

SD — Mon, 24 Apr 2023 22:14:43 GMT

The ethernet cable is connected in one of the 12 ports. My MAC does not have the capacity to plug in ethernet cables nor do I have the extension to be able to do so.

Re: W.A.P.

Imran_ruckus — Mon, 24 Apr 2023 23:13:52 GMT

Hi @SD

Thank you for the response.

Apologies for the inconvenience.

We need to check and confirm the internet connectivity of your ISP (Internet Service Provider). We request you check your Internet connectivity from your ISP as described in the previous post.

You could check your Router’s Internet connection by connecting any device to your router’s Wi-Fi.

Also, please help us with a picture of your Router showing all the connections.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

Lennar Home Community