topic Re: ICX 7150-C12P and 2 access points no longer connected after power outage in RUCKUS Support for Lennar Homes

ICX 7150-C12P and 2 access points no longer connected after power outage

Sector16 — Wed, 19 Apr 2023 23:07:38 GMT

My ICX 7150-C12P and 2 access points no longer connected after power outage. We've had plenty of outages before and this has never happened. I read a few similar posts and tried to follow the instructions but Im stuck at the step of identifing the IP of my Rucus hardware. Its not showing up on the downloaded program, OR in the connected devices are of my router. The network from my regualar router works, but none of my devices like ring cameras, lutron lights, etc are able to connect because I believe they were connected to the extender network.

Re: ICX 7150-C12P and 2 access points no longer connected after power outage

Imran_ruckus — Wed, 19 Apr 2023 23:46:43 GMT

Hi @Sector16

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, after a power outage.

Please confirm the Switch IP address with the name ‘Arris’ (As highlighted in the below screenshot) from the IP scanner results screenshot you shared. You should get the web interface as shown in the below screenshot.

Once you confirm the Switch IP address, please try to access the CLI as described below. And share the command outputs.

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150-C12P and 2 access points no longer connected after power outage

Sector16 — Thu, 20 Apr 2023 00:15:26 GMT

I got the IP or Arris, but I dont understand what the next step is. "Once you confirm the Switch IP address, please try to access the CLI as described below. And share the command outputs."

Re: ICX 7150-C12P and 2 access points no longer connected after power outage

Imran_ruckus — Thu, 20 Apr 2023 15:32:15 GMT

Hi @Sector16

Greetings!!!

Thank you for the response.

Please confirm the Switch IP address with the name ‘Arris’ (As marked in the below screenshot) from the IP scanner results screenshot you shared. When you browse the IP address in a web browser you should get the web interface as shown in the below screenshot.

Once we confirm the Switch IP address among the 4 Arris IP addresses, please follow the CLI guide and try to access CLI as described in the same guide “How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices" which is shared in the previous post.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150-C12P and 2 access points no longer connected after power outage

Sector16 — Thu, 20 Apr 2023 15:52:27 GMT

The IPs are there in the image where you drew arrows and highlighted, why do you need me to confirm them? Threre are 5 listed, 10.0.0.1, 10.0.0.132, 10.0.0.147, 10.0.0.204, and 10.0.0.210. Those are cable boxes arent they?

Re: ICX 7150-C12P and 2 access points no longer connected after power outage

Imran_ruckus — Thu, 20 Apr 2023 17:26:17 GMT

Hi @Sector16

Thank you for the response.

We need to confirm the IP address of the Switch to access the Switch via CLI from the Putty application. Please confirm the Switch IP address and follow the link “How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices" which is shared previously.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150-C12P and 2 access points no longer connected after power outage

Sector16 — Thu, 20 Apr 2023 18:38:54 GMT

The Ruckus "switch" is not showing up in my devices, so I cant verify the IP of the "switch" as you kep saying. I listed the IP's of the Arris hardware as you asked but I still dont understand why you need those, they are NOT Ruckus equiptment. How can I get the IP of the Ruckus switch if its not showing in my devices on the app, or directly into the ISP router itself?

Re: ICX 7150-C12P and 2 access points no longer connected after power outage

Imran_ruckus — Thu, 20 Apr 2023 20:41:05 GMT

Hi @Sector16

Thank you for the response.

Arris had a role with RUCKUS in the manufacturing of devices. So, just we checked if the listed IP addresses are related to your RUCKUS ICX Switch.

Could you please run the IP Scanner once again and check if you can get the IP address assigned to the Switch from your ISP router? Please verify all the IP addresses without any names.

Please make sure, the device on which you are performing the IP scanner is connected to the same Router connection to which the Switch is attached.

If you are still unable to get the IP address of the Switch, the only option left is to get console access to the Switch-

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P console, please follow and perform the same commands shared previously and help with the outputs.

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.