topic Re: ICX 7150 not powering up in RUCKUS Support for Lennar Homes

ICX 7150 not powering up

Debkovach — Wed, 19 Apr 2023 20:59:19 GMT

Our ICX is not powering up. We have plugged it into multiple outlets and the lights flash amber and then shut off. We have tried everything.

Re: ICX 7150 not powering up

Imran_ruckus — Wed, 19 Apr 2023 21:15:02 GMT

Hi @Debkovach

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Could you please try to check by replacing another Power cord with the Switch? In case the current power cord has been damaged.

Also once again, please try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please help me know the answers to the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150 not powering up

Debkovach — Wed, 19 Apr 2023 21:19:25 GMT

We disconnected the power cord and tried another one. No change.

We tried plugging into different working outlets and no change.

We used a paperclip and held the reset button down, waited for lights to flash released the reset button and no change.

Re: ICX 7150 not powering up

Debkovach — Wed, 19 Apr 2023 21:25:07 GMT

I replied but forgot to reply to this exact message and made it a new reply.

Re: ICX 7150 not powering up

Imran_ruckus — Wed, 19 Apr 2023 21:32:19 GMT

Hi @Debkovach

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a power outlet and send us a picture of it showing the light status, and cord connected to the Switch and power outlet? Please refer to the below picture as an example.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150 not powering up

Debkovach — Thu, 20 Apr 2023 13:54:12 GMT

Re: ICX 7150 not powering up

Debkovach — Thu, 20 Apr 2023 13:54:59 GMT

I have uploaded 3 photos

Re: ICX 7150 not powering up

Imran_ruckus — Thu, 20 Apr 2023 17:11:32 GMT

Hi @Debkovach

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. Also, you tried to reset the Switch. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ICX 7150 not powering up

Debkovach — Thu, 20 Apr 2023 17:45:24 GMT

I have submitted a chat with the link as you requested. I hope to hear soon of when we will get the replacement.

Re: ICX 7150 not powering up

Imran_ruckus — Thu, 20 Apr 2023 18:13:37 GMT

Hi @Debkovach

Thank you for the update.

Please chat on the same link if you have any queries with regard to your new Switch shipment.

NOTE: Please feel free to mark the previous post as ACCEPTED SOLUTIONS

Thank you again.

Best regards,

Imran Sanadi