topic Re: After power trip, switch is showing amber color and access point lights are not on in RUCKUS Support for Lennar Homes

After power trip, switch is showing amber color and access point lights are not on

viplavse — Fri, 31 Mar 2023 16:56:48 GMT

Yesterday, there was power trip for 5 mins after that all access points light are not coming and it's not working. I did switch off for modem and swich for 10 mins and try it again but still light are not coming for access points.

Re: After power trip, switch is showing amber color and access point lights are not on

viplavse — Fri, 31 Mar 2023 19:24:09 GMT

I did reset as well but after resetting all orange lights are keep blinking. Still it's not working.

Re: After power trip, switch is showing amber color and access point lights are not on

Sunil_Acharya — Mon, 03 Apr 2023 02:25:52 GMT

Hi Viplavse,

Please login to the AP using through GUI by default user name is super and the default password is sp-admin

Please check the below article for login.

https://support.ruckuswireless.com/articles/000001538

Please check the internet link status

Are you able to view any default SSID from the AP ?

Please try to configure the WLAN as the requirement.

May i know the firmware version of the AP ?

Please check and let us know the above queries to assist you to resolve the issue.

Regards,

Sunil Acharya

Re: After power trip, switch is showing amber color and access point lights are not on

viplavse — Mon, 03 Apr 2023 21:23:48 GMT

Hi Sunil_Acharya,

After resetting the switch, it keeps blinking all amber lights. I tried to connect with my PC with a network cable but it's showing automatic DHCP configured. So how to set the Ip address for the switch, I tried Ip scanner as well but the switch IP address is not showing over there.

Re: After power trip, switch is showing amber color and access point lights are not on

sanjay_kumar — Tue, 04 Apr 2023 03:26:12 GMT

Hi @viplavse
When you connect the Laptop to the Switch, are you getting an IP?
If not, probably the APs are also not getting the IP if they are DHCP set.

The APs will roll back to the default IP address (192.168.0.1) when they are not receiving the IP from DHCP.
Remove all the APs from Switch >> Connect only 1 AP >> Connect the Laptop to the Switch >> Make sure the Laptop is on same range of AP's (Like 192.168.0.10) >> See if you can ping 192.168.0.1.

If you can ping, then SSH to it and then set the IP using the below command
set ipaddr wan <IP address> <Subnet Mask> <Gateway>

Re: After power trip, switch is showing amber color and access point lights are not on

viplavse — Mon, 17 Apr 2023 23:03:21 GMT

Hi @sanjay_kumar Thanks for replying.

I have tried to connect only 1 AP and switch with computer but no luck. I cannot ping 192.168.0.1 to .10 at all. Please provide some video if you have any. There is not any technical support available over phone ? If it is then it's really helpful, I am not network operation person. I have windows machine and recently purchased Ethernet adapter to connect with switch.

I have tried to restart switch but all orange lights keep blinking.

Re: After power trip, switch is showing amber color and access point lights are not on

sanjay_kumar — Tue, 18 Apr 2023 06:26:37 GMT

Hi @viplavse

Is this a Lennar home setup?

Re: After power trip, switch is showing amber color and access point lights are not on

viplavse — Tue, 18 Apr 2023 11:18:56 GMT

Yes, it is.

Re: After power trip, switch is showing amber color and access point lights are not on

sanjay_kumar — Wed, 19 Apr 2023 05:28:50 GMT

Let me redirect this to the Lennar support team to assist you further.

Re: After power trip, switch is showing amber color and access point lights are not on

Imran_ruckus — Wed, 19 Apr 2023 15:06:30 GMT

Hi @viplavse

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that your RUCKUS setup is not working, after a power outage and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

2. May I know how many Access Points are connected to the Switch?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos, please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: After power trip, switch is showing amber color and access point lights are not on

viplavse — Wed, 19 Apr 2023 15:50:23 GMT

Hi @Imran_ruckus,

Currently on switch I can see power light as green and orange light for system indicator.

Re: After power trip, switch is showing amber color and access point lights are not on

viplavse — Wed, 19 Apr 2023 15:51:12 GMT

I have total 3 access points.

Re: After power trip, switch is showing amber color and access point lights are not on

Imran_ruckus — Wed, 19 Apr 2023 16:07:12 GMT

Hi @viplavse

Thank you for the information you shared,

As you mentioned, there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: After power trip, switch is showing amber color and access point lights are not on

viplavse — Wed, 19 Apr 2023 16:09:29 GMT

Thanks Imran, for quick response.

I have tried to do reset yesterday but all lights are keep blinking orange lights only. I wait for 10-15 mins but still it's keep blinking and not doing anything else.

Thanks

Viplav

Re: After power trip, switch is showing amber color and access point lights are not on

Imran_ruckus — Wed, 19 Apr 2023 16:14:07 GMT

Hi @viplavse

Thank you for the response and the information you shared.

As the reset is not working and amber lights are blinking, please go ahead and perform the software recovery process as described in the previous post.

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: After power trip, switch is showing amber color and access point lights are not on

viplavse — Thu, 20 Apr 2023 23:49:43 GMT

Hi Imran,

I have installed putty, tftp and drivers. I have tried all the configuration which you mentioned in link, but from putty I can get an error 192.168.0.2 is not alive. Please find attached screenshots.

Re: After power trip, switch is showing amber color and access point lights are not on

Imran_ruckus — Fri, 21 Apr 2023 00:14:41 GMT

Hi @viplavse

Greetings!!!

Thank you for the response and the information you shared.

As I see from the screenshot, you have only used an ethernet cable to USB for the software recovery process and it is plugged into the incorrect port on the Switch panel. It should be plugged into the correct port as marked in the screenshot below. Please use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. Request you follow the same and perform the software recovery process once again.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

Lennar Home Community.

Re: After power trip, switch is showing amber color and access point lights are not on

viplavse — Fri, 21 Apr 2023 01:56:37 GMT

Hi Imran,

Thanks for quick response. I have tried to swap the plug and also connect RJ45 in both end switch and laptop. Now good thing I am able to get Ethernet connection and also able to ping 192.168.0.2 also Putty is starting the session but boot> is not coming. Please find attached screenshots.

Re: After power trip, switch is showing amber color and access point lights are not on

Imran_ruckus — Fri, 21 Apr 2023 15:35:14 GMT

Hi @viplavse

Greetings of the day!!!

Thank you for the response and the update.

Could you please reboot your Switch once and perform the software recovery once again on Putty?

If still you are getting the same result, I request you please download the MobaXterm app similar to Putty and perform the same operation once again there.

Below is the link to download the MobaXterm application:

Mobaxterm: https://mobaxterm.mobatek.net/download-home-edition.html

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: After power trip, switch is showing amber color and access point lights are not on

viplavse — Fri, 21 Apr 2023 19:26:08 GMT

hi @Imran_ruckus,

Happy Friday..

I have tried to reset switch and also try to use MobaX but here also same result no boot> is coming.