topic Re: Ruckus ICX 7150-C12P Won't Turn On in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P Won't Turn On

Oregondak — Mon, 17 Apr 2023 22:30:53 GMT

My Ruckus ICX 7159-C12P completely died recently. I've always had intermittent issues with it, but now it's completely dead. When plugging it in to any wall outlet, it flashes all amber for a split second, then never turns on. I've tried multiple outlets and none work, so there must be something wrong internally. Is this unit out of warranty? I got it with my home purchase from Lennar in August of 2018. If it is out of warranty, can it be repaired? If not, do you have a good spot to purchase a new or refurbished on online?

*I also tried the reset procedure using the button on the front and it did nothing.

Re: Ruckus ICX 7150-C12P Won't Turn On

Imran_ruckus — Mon, 17 Apr 2023 23:54:50 GMT

Hi @Oregondak

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that your RUCKUS ICX-7150-C12P Switch is not powering up after a power outage.

Could you please try to check by replacing another Power cord with the Switch? In case the current power cord had damaged.

Also, please try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus ICX 7150-C12P Won't Turn On

Oregondak — Tue, 18 Apr 2023 00:04:22 GMT

I tried both of those suggestions and it still does not work. The amber LED's just blip on once really quick when plugging it in, then nothing ever turns on again.

Re: Ruckus ICX 7150-C12P Won't Turn On

Oregondak — Tue, 18 Apr 2023 17:48:38 GMT

I found a link on someone else's posts on here that included a quick gif of what happens when they plug in their bad unit (see link below). This is exactly what happens on my unit. Can I get it replaced?

https://gfycat.com/coolflimsybushbaby

Re: Ruckus ICX 7150-C12P Won't Turn On

Imran_ruckus — Tue, 18 Apr 2023 19:18:24 GMT

Hi @Oregondak

Greetings!!!

Thank you for the response and the information you shared.

As a part of our process, we need to confirm this with a picture.

Could you please plug your ICX-7150-C12P Switch into a power outlet and send us a picture of it showing the light status, and cord connected to the Switch and power outlet? Please refer to the below picture as an example.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus ICX 7150-C12P Won't Turn On

Oregondak — Tue, 18 Apr 2023 19:38:37 GMT

Please see two pics attached showing no lights after plugging in to two different outlets.

Re: Ruckus ICX 7150-C12P Won't Turn On

Imran_ruckus — Tue, 18 Apr 2023 19:52:28 GMT

Hi @Oregondak

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. Also tried to reset the Switch. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus ICX 7150-C12P Won't Turn On

Oregondak — Tue, 18 Apr 2023 19:58:59 GMT

Done! Thank you for the help!

Re: Ruckus ICX 7150-C12P Won't Turn On

Imran_ruckus — Tue, 18 Apr 2023 20:03:14 GMT

Hi @Oregondak

Greetings of the day!!!

Thank you for the response and update.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great week ahead!!!

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus ICX 7150-C12P Won't Turn On

Debkovach — Wed, 19 Apr 2023 16:29:42 GMT

I am having the same issues with my ICX - how do I go about getting an RMA

Re: Ruckus ICX 7150-C12P Won't Turn On

Imran_ruckus — Wed, 19 Apr 2023 17:52:55 GMT

Hi @Debkovach

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well.

As this case was raised by @Oregondak which is now resolved.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus ICX 7150-C12P Won't Turn On

Debkovach — Wed, 19 Apr 2023 21:03:59 GMT

I have posted my own post with the problem. Please respond

Re: Ruckus ICX 7150-C12P Won't Turn On

Imran_ruckus — Wed, 19 Apr 2023 21:19:31 GMT

Hi @Debkovach

Thank you for the response.

Shortly you will receive a response to your new post.

Thank you again for your patience.

Best regards,

Imran Sanadi