topic Re: AP’s not connecting after new modem and router in RUCKUS Support for Lennar Homes

AP’s not connecting after new modem and router

Sivaveeraraj — Sat, 15 Apr 2023 19:52:12 GMT

Hi Team,

After new modem and router AP’s are not connecting. I have 3 AP’s. 1 AP which is in my basement has power light blinking ctl light stable 2.4 is green stable and 5 is amber and other two AP’s power and ctl both are blinking and I see 2 configure.me SSid and one of them is primary wap. I tried to connect the configure.me after factory reset and it says building unleashed network but not moving after and it stuck there for an hour. What to do next

Re: AP’s not connecting after new modem and router

Imran_ruckus — Mon, 17 Apr 2023 16:08:38 GMT

Hi @Sivaveeraraj

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that you are unable to connect to your RUCKUS Access Points after connecting a new Router or Modem/Router combo device to the ICX-7150-C12P Switch.

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: AP’s not connecting after new modem and router

Sivaveeraraj — Mon, 17 Apr 2023 23:19:21 GMT

Thank you. Now i see solid green in power light and all other lights are amber and i dont see any configure.me or recover.me wifi in the wifi list. what is the next step.

Re: AP’s not connecting after new modem and router

Imran_ruckus — Mon, 17 Apr 2023 23:57:31 GMT

Hi @Sivaveeraraj

Greetings of the day!!!

Thank you for the response and the information you shared.

To see the configure.me SSID and configure the APs, we need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: AP’s not connecting after new modem and router

Sivaveeraraj — Tue, 18 Apr 2023 00:31:32 GMT

thank you imran. i factory reset one of the AP and its connected now and i can able to connect to unleashed network after that i connected back other 2 AP's but that AP's are still showing amber light in 2.5 and 5 light. but in unleashed network admin page shows all 3 AP's are working status.

Re: AP’s not connecting after new modem and router

Sivaveeraraj — Tue, 18 Apr 2023 02:42:15 GMT

It’s working. Thank you for the support. I changed ruckus Wi-Fi name as same as my router wifi.

Re: AP’s not connecting after new modem and router

Imran_ruckus — Tue, 18 Apr 2023 18:59:56 GMT

Hi @Sivaveeraraj

Greetings!!!

Thank you for the response and the update.

Good to know that the issue is now resolved.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

Lennar Home Community.