topic Re: Unable to connect to Ruckus admin console after I renamed my ESSSID in RUCKUS Support for Lennar Homes

Unable to connect to Ruckus admin console after I renamed my ESSSID

svmanne — Sun, 16 Apr 2023 21:59:40 GMT

I logged on to the admin console and changed the SSID using the edit option. However when I try to connect to the admin console using the admin ip, I fails with the error below.

Hmmm… can't reach this page

192.168.1.85 took too long to respond.

However, using the new SSID, we are able to connect to the network and it works ok. Would like help on how we can access the admin console,

Thank You

Re: Unable to connect to Ruckus admin console after I renamed my ESSSID

svmanne — Mon, 17 Apr 2023 14:12:13 GMT

Admins/Experts, Can you please respond to the message above?

Re: Unable to connect to Ruckus admin console after I renamed my ESSSID

Imran_ruckus — Mon, 17 Apr 2023 19:22:25 GMT

Hi @svmanne

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Apologies for the delayed response.

Thank you for the detailed information you shared,

As per the case description, I could understand that you are unable to log in to the console access.

Could you please confirm if you are trying to get access to the Unleashed or the Switch? And are you trying to browse via GUI on a web browser?

Please confirm.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Unable to connect to Ruckus admin console after I renamed my ESSSID

svmanne — Mon, 17 Apr 2023 23:00:51 GMT

Hello Inran,

Thank you for the reply. I am trying to access the switch via a web browser, while connected to the internet using the new SSID:

https://192.168.1.85/

This site can’t be reached

192.168.1.85 took too long to respond.

When i run the windows network diagnostics I see the message below

Your computer appears to be correctly configured, but the device or resource (192.168.1.85) is not responding

Re: Unable to connect to Ruckus admin console after I renamed my ESSSID

Imran_ruckus — Mon, 17 Apr 2023 23:45:30 GMT

Hi @svmanne

Greetings!!!

Thank you for the response and the detailed information you shared.

I truly apologize for the inconvenience.

Please try in http form as mentioned below:

http://192.168.1.85

If that does not work, please let us know the answers to the below queries to assist you better.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Unable to connect to Ruckus admin console after I renamed my ESSSID

svmanne — Thu, 20 Apr 2023 14:59:57 GMT

Hello Imran, Tried http://192.168.1.85, it fails with the same error. This was working before we changed the name of the ssid. The internet connection from our provider is stable. The switch and the access points are stable.

Re: Unable to connect to Ruckus admin console after I renamed my ESSSID

svmanne — Thu, 20 Apr 2023 15:12:51 GMT

Re: Unable to connect to Ruckus admin console after I renamed my ESSSID

Imran_ruckus — Thu, 20 Apr 2023 15:53:18 GMT

Hi @svmanne

Greetings!!!

Hope you are doing well!!!

Thank you for the response and the detailed information you shared.

As I see from the picture you shared, seems like the ethernet cable coming from the Router or Modem/Router combo, and another cable may be from a device are plugged into the wrong ports on the Switch panel. They must be plugged into any of the 12 ports as shown in the below screenshot. Please unplug the ethernet cables and plug them into the correct ports and try again.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.