topic Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't... in RUCKUS Support for Lennar Homes

My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't work

sramakrishna26 — Mon, 17 Apr 2023 14:31:46 GMT

My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't work. I put the device off for 5 mins, didn't help. I hit the reset button, didn't help. The verizon modem connects to the internet just fine - all the problem is at the Ruckus router.

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

Imran_ruckus — Mon, 17 Apr 2023 15:31:11 GMT

Hi @sramakrishna26

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

sramakrishna26 — Mon, 17 Apr 2023 19:41:11 GMT

and the router lights

Router

This installation is 2 y old. Worked till recently. There were a couple of power outages, yes, but it has behaved this way in the past/

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

Imran_ruckus — Mon, 17 Apr 2023 19:57:09 GMT

Hi @sramakrishna26

Thank you for the detailed information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

sramakrishna26 — Mon, 17 Apr 2023 21:43:36 GMT

I downloaded Mobaxterm

I got the IP address for the device.

Connection is refused.

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

sramakrishna26 — Mon, 17 Apr 2023 21:45:21 GMT

and when I try the -keygen -R option, it says

Cannot stat /home/mobaxterm/.ssh/known_hosts: No such file or directory

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

Imran_ruckus — Mon, 17 Apr 2023 21:48:44 GMT

Hi @sramakrishna26

Thank you for the response.

Could you please try to use the Putty application and try to SSH? Please share the screenshot if you are getting any errors.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

sramakrishna26 — Mon, 17 Apr 2023 21:53:05 GMT

Same - connection refused

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

sramakrishna26 — Mon, 17 Apr 2023 21:54:58 GMT

It says PuTTY Fatal Error

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

sramakrishna26 — Mon, 17 Apr 2023 22:03:34 GMT

Can I just do a hard reset? Why do I have to do these complex things ? I am fine re-creating all the settings for my WiFi network. How come this device misbehaves when one has just a power outage??

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

Imran_ruckus — Mon, 17 Apr 2023 22:04:34 GMT

Hi @sramakrishna26

Thank you for the response and the update.

Could you please try the Telnet option to log in to CLI (Putty)? - Please refer below

Telnet – Port 23

If it is not working, could you please try to login into the Switch via a web browser using your Switch IP address?

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Please let me know if you have any queries in this regard. Also please share the screenshots if you are unable to SSH or Telnet.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

sramakrishna26 — Mon, 17 Apr 2023 22:34:28 GMT

Telnet worked!

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

Imran_ruckus — Mon, 17 Apr 2023 22:49:30 GMT

Hi @sramakrishna26

Thank you for the response and the update.

As I can see from the screenshot you shared, the secondary partition is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

reload

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

sramakrishna26 — Mon, 17 Apr 2023 22:51:48 GMT

when I type copy flash flash secondary on the telnet screen, it says "Copy Failed"

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

sramakrishna26 — Mon, 17 Apr 2023 22:56:12 GMT

I think it rebooted after last command, (boot system ..), but did not come back.

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

sramakrishna26 — Mon, 17 Apr 2023 22:58:54 GMT

sorry, this is taking way too long. I have no answer from you - I need to leave.

We could try again when I return from a business trip next week. This is very unsatisfactory.

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

Imran_ruckus — Mon, 17 Apr 2023 23:55:27 GMT

Hi @sramakrishna26

Thank you for the response and update.

The switch will take some time to reboot and come up. Kindly wait for some time.

Once the Switch is up and running, both the partitions will be on the Switching code (SPS) and it should resolve the issue.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

sramakrishna26 — Sun, 23 Apr 2023 00:06:14 GMT

I am back. I upgraded the APs to the newest version.

However, certain websites still take a long time to load. And the connection is intermittent.

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

Imran_ruckus — Mon, 24 Apr 2023 16:22:41 GMT

Hi @sramakrishna26

Greetings of the day!!!

Thank you for the response and the update.

As your Secondary partition was on the Routing code (SPR).

Could you please confirm, if you have performed the below commands in the CLI as suggested previously?

enable

copy flash flash secondary

boot system flash secondary yes

reload

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: My Ruckus wireless router seems to have stopped connecting to any website - Reset etc doesn't...

sramakrishna26 — Mon, 24 Apr 2023 16:51:42 GMT

yes, I did. Finally, I also did a hard reset (with a pin and the reset button) and then it seems to have fixed itself.