topic Re: My Lennar ruckus stopped working. Please provide your technical support. in RUCKUS Support for Lennar Homes

My Lennar ruckus stopped working. Please provide your technical support.

Ramesh — Sun, 16 Apr 2023 15:38:45 GMT

My ruckus device stopped working. Upon checking I can sense smoky device. I even tried to reset per ruckus operating manual. Nothing happened. Need your assistance to resolve this.

Re: My Lennar ruckus stopped working. Please provide your technical support.

Ramesh — Mon, 17 Apr 2023 02:36:39 GMT

Hi Ruckus admin, can you please provide your support on this ? I have not received any response from your team.

Re: My Lennar ruckus stopped working. Please provide your technical support.

Jayavidhya — Mon, 17 Apr 2023 12:55:23 GMT

Hi @Ramesh

Hope you are doing well!

Please provide the below details for further troubleshooting steps.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on using below guide.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: My Lennar ruckus stopped working. Please provide your technical support.

Ramesh — Mon, 17 Apr 2023 14:46:46 GMT

Jayavidhya,

Except power LED, none of the lights are on. I have switched ports too but no luck. It looks like entire unit is dead like other customers had experienced

Thanks,

Ramesh

Re: My Lennar ruckus stopped working. Please provide your technical support.

Jayavidhya — Mon, 17 Apr 2023 15:42:10 GMT

Hi @Ramesh

Please provide the image of the RUCKUS ICX7150-C12P switch for further troubleshooting steps.

Here is where you can upload the image/photo

you can also drag it to the chat

Best regards,

Jayavidhya

Lennar Home Community

Re: My Lennar ruckus stopped working. Please provide your technical support.

Ramesh — Mon, 17 Apr 2023 15:53:38 GMT

Jaya,

it says " i don't have permission to upload images". Can you please fix this for me to upload images ?

Re: My Lennar ruckus stopped working. Please provide your technical support.

Ramesh — Mon, 17 Apr 2023 16:30:42 GMT

Re: My Lennar ruckus stopped working. Please provide your technical support.

Ramesh — Mon, 17 Apr 2023 16:26:07 GMT

Can you download it and delete this? I dont want the general public to see this.

Re: My Lennar ruckus stopped working. Please provide your technical support.

Jayavidhya — Mon, 17 Apr 2023 16:33:00 GMT

Hi @Ramesh

Thanks for the information provided.

Please share the image of the switch showing LED light status.

Best regards,

Jayavidhya

Lennar Home Community

Re: My Lennar ruckus stopped working. Please provide your technical support.

Ramesh — Mon, 17 Apr 2023 16:59:26 GMT

Re: My Lennar ruckus stopped working. Please provide your technical support.

Jayavidhya — Mon, 17 Apr 2023 17:43:09 GMT

Hi @Ramesh

Thanks for the information provided.

Based on the image you have shared, if the switch has green and yellow light, it means that the switch is stuck in boot mode.

Please follow the below steps to solve the issue.

1- Try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2- Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: My Lennar ruckus stopped working. Please provide your technical support.

Ramesh — Mon, 17 Apr 2023 17:47:50 GMT

I have already tried reset using a paper click but nothing happened.

Now I am tryin software recovery as you suggested.

Re: My Lennar ruckus stopped working. Please provide your technical support.

Jayavidhya — Mon, 17 Apr 2023 19:27:17 GMT

Hi @Ramesh

Thanks for the update.

Please let us know once you are done with the software recovery process.

Best regards,

Jayavidhya

Lennar Home Community

Re: My Lennar ruckus stopped working. Please provide your technical support.

Ramesh — Mon, 17 Apr 2023 20:08:02 GMT

Jaya,

I have completed above steps per your instruction. However, nothing improved. I even tried twice to ensure nothing is missed. Still Ruckus is not working. Can you help ?

Re: My Lennar ruckus stopped working. Please provide your technical support.

Jayavidhya — Mon, 17 Apr 2023 21:06:56 GMT

Hi @Ramesh

Please share the screenshot of the error you are getting while troubleshooting the issue.

Best regards,

Jayavidhya

Lennar Home Community

Re: My Lennar ruckus stopped working. Please provide your technical support.

Ramesh — Tue, 18 Apr 2023 14:02:29 GMT

Ruckus admin,

Can one of you contact me to resolve this ? I have tried everything. I spent a day in software recovery process but still it is not working. No error code.

Please look at my intial comment. The unit is smells smoky when it stopped working. What does it tell you ?

Please understand the issue and provide repalcment unit as I have lifetime warranty on this.

We pay for higher price in unit and still going through this painful process of spending a day chatting this issues again and again.

Re: My Lennar ruckus stopped working. Please provide your technical support.

DavidCh — Tue, 18 Apr 2023 14:46:21 GMT

Hi Ramesh,

Jayavidhya will contact you via private message with the next steps.

Best regards,

David C, Technical Support Manager.

Re: My Lennar ruckus stopped working. Please provide your technical support.

Ramesh — Wed, 19 Apr 2023 18:22:12 GMT

Received refurbished unit and installed that unit. Still no internet. See attached pictures.

Can you tell me what i need to do now ?

Re: My Lennar ruckus stopped working. Please provide your technical support.

Imran_ruckus — Thu, 20 Apr 2023 00:08:33 GMT

Hi @Ramesh

Thank you for the detailed information you shared.

We truly apologize for the inconvenience caused.

As per the light status of the Switch and the Access Points, they seem to be normal in behavior. (Please refer to the below link for the same)

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

We suggest you check the internet connectivity by your ISP side (Internet Service Provider). Could you please connect the Ethernet cable to Switch and your Laptop or a PC and Router to Laptop or a PC and confirm the internet connectivity? (Please refer to the below pictures).

If internet connectivity is stable, please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: My Lennar ruckus stopped working. Please provide your technical support.

Ramesh — Thu, 20 Apr 2023 00:12:37 GMT

Imran,

Can you please call me ? I am really needing some of your help.

ISP works fine.

I have downloaded advanced IP scanner but could not find Ruckus device.

Just to let you, I have reset master AP per previous engineer recommendation. But nothing happnened. Power and CTR LED are blinking and got error code. Please see atatched images.