topic Re: My ruckus is not working since 3 months now after a thunderstorm.. in RUCKUS Support for Lennar Homes

My ruckus is not working since 3 months now after a thunderstorm..

Jiten4Ruckus — Sun, 16 Apr 2023 00:50:59 GMT

Hi team,

My ruckus is not working since 3 months after a thunderstorm hit our area.

I am trying to connect with Ruckus support but it was in vein.

Also we are not able to log into our Ruckus router since we lost or forgot the password and reset password is also not setup correctly.

Can someone please get in touch with us to sort this one out?

email ID: Jitendrasinghbpardeshi@gmail.com

Thank you,

Jiten

Re: My ruckus is not working since 3 months now after a thunderstorm..

Jayavidhya — Mon, 17 Apr 2023 14:34:08 GMT

Hi @Jiten4Ruckus

Greetings of the day,

Please follow the below steps for detailed understanding of the issue.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

2. Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS SWITCH LED LIGHTS

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

3. Are the Access Points R510 powering up?

4. Are you having any connectivity issues like webpage not loading or slow connectivity

Also please find the default credentials for the RUCKUS switch.

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

Best regards,

Jayavidhya

Lennar Home Community

Re: My ruckus is not working since 3 months now after a thunderstorm..

Jiten4Ruckus — Tue, 25 Apr 2023 15:32:33 GMT

Hello Team,

I am able to log in to unleashed now but one of the Ruckus is still shown as offline.

I tried to reboot it but it was not helpful. Can you help me to reboot it?

Model: r510

Serial # 171902000860

MAC # 1c:3a:60:37:bd:a0

Re: My ruckus is not working since 3 months now after a thunderstorm..

Jiten4Ruckus — Tue, 25 Apr 2023 15:33:52 GMT

Re: My ruckus is not working since 3 months now after a thunderstorm..

Jayavidhya — Tue, 25 Apr 2023 17:35:52 GMT

Hi @Jiten4Ruckus

Please provide the below details for further troubleshooting steps.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on using below guide.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

PWR:

2.4g:

5G:

Best regards,

Jayavidhya

Lennar Home Community