Ruckus system not working

Waltes01 — Fri, 14 Apr 2023 20:20:27 GMT

Hello,

My power went out for 2 hours. After power was restored, I noticed my ruckus switch wireless network is not working. I noticed the green power light on the switch as well as the amber SYST lights are illuminated. However, none of the access points are receiving power. So far, I’ve unplugged my AT&T internet modem and the ruckus switch in an effort to restart them, but it didn’t work. I also tried the reset button on the switch, but that didn’t work either. The AT&T internet does work which means it’s an issue with the ruckus, please help!

Re: Ruckus system not working

Chandini — Sun, 16 Apr 2023 10:22:38 GMT

Hi Waltes01

Thank you for reaching out to us.

Could you please let me know if you are from Lennar homes ?

Could you please help me with Switch model that you are facing issue with ?

Could you please share picture of front panel of the switch when powered on ?

Thanks

Re: Ruckus system not working

Waltes01 — Sun, 16 Apr 2023 12:49:52 GMT

Hello,

Yes it’s a Lennar home

switch model is ICX 7150-C12p

Re: Ruckus system not working

Imran_ruckus — Mon, 17 Apr 2023 19:07:58 GMT

Hi @Waltes01

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

As per the case description, I could understand that after a power outage, your ICX-7150-C12P Switch is not working and Access Points do not have power.

As I can see from the screenshot you shared, there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please do not worry, it will not erase any password or configuration from the Switch or any devices.

As you already know first we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let us know once you finish this process. So that we could assist you in upgrading your Switch to the latest stable version to avoid these issues in the future.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

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