topic Re: Issue after firmware updates in RUCKUS Support for Lennar Homes

Issue after firmware updates

Fame-23 — Sat, 08 Apr 2023 22:04:48 GMT

After updating the firmware through Unleashes. There is no power coming through to the aps. I tried the troubleshooting steps and still having the same issue. I was able to find the ip for the switch but can’t login. I have tried the admin user names and passwords, no luck. I have also tried some of the upgrade steps but PuTTY can’t locate the switch. What am I missing?

Re: Issue after firmware updates

Chandini — Sun, 09 Apr 2023 08:42:33 GMT

Hi Fame-23

Thank you for reaching out to us.

From the description mentioned I could understand that you are having issue accessing the switch after upgrade.

Could you help me with Switch model and switch firmware version upgraded to ?

Also before upgrade could you let us know the old firmware that was on the switch ?

Do you have access to switch using console ?

I see that you have mentioned "I have also tried some of the upgrade steps but PuTTY can’t locate the switch." could you brief us a little more on how you tried upgrading the switch when putty was unable to locate the switch

I have mentioned a link below using which you can try recovering the switch using boot mode. See if that helps.

Link :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

YouTube video:

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Thanks

Re: Issue after firmware updates

Fame-23 — Mon, 10 Apr 2023 18:41:58 GMT

The switch model is icx-7150 c12p. The issue occurred after Unleashes started the firmware was out date. It was on 200.7 and the firmware it was asking to update to was 200.9. After the update the APs did not come back on. The cables when plug do not show any lights but if I pull in another another cable the switch port shows power. I did not do any other updates. PuTTY can not find the switch. But when I look under my devices under my router it shows. I tried the factory reset and nothing. Still the same issue. I just need assistance with what is going on and I can login to the switch with my password. I was able to enter the ip and get the login page but the admin password is not working and that is the one one that I have every used.

Re: Issue after firmware updates

Fame-23 — Mon, 10 Apr 2023 19:12:30 GMT

I also I have done the steps per the video you sent previously and when I get to the PUTTY part it is showing the switch information per the device manager. I feel that when the firmware was done and I tried the factory reset that there was some type of system error that occurred. Which is causing my switch to only function partially.

Re: Issue after firmware updates

Chandini — Tue, 11 Apr 2023 08:56:21 GMT

Hi Fame-23

Ack and Noted. Thanks for reverting back to us. I see that you mentioned 7150-C12 Model. Could you please let me know if you are from Lennar homes ?

Thanks

Re: Issue after firmware updates

Fame-23 — Tue, 11 Apr 2023 16:38:54 GMT

Yes

Re: Issue after firmware updates

Chandini — Wed, 12 Apr 2023 13:23:48 GMT

Hi Fame-23

Ack and Noted. Please refer the below link for accessing switch using console.

Please follow the below link and could you please share the details you are able to see in the CLI when you connect to the switch using console

Link :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Also could you please upload the switch picture from front panel

Please upload the pics using the below option

Thanks

Re: Issue after firmware updates

Fame-23 — Fri, 14 Apr 2023 16:39:54 GMT

Is there someone how can come out and assist? Do you have a recommend service technician in the area of Kissimmee FL 34746

Re: Issue after firmware updates

Chandini — Sun, 16 Apr 2023 09:54:45 GMT

Hi Fame-23

Ack and Noted. Apologies but for Lennar I suppose only option to assist with issues is through portal or using chat option

In portal we have a separate portal dedicated to Lennar support

The posts here are visible to all and you can also look through various posts to check different customer issues and see if those solution provided helped in resolving your problem. Since option is through portal we would be needing pictures and details to understand the issue better.

Please do help me with details requested in previous post.

The below link is to contact us by chat (only) for Lennar homes

https://support.ruckuswireless.com/contact-us

Thanks

Re: Issue after firmware updates

Fame-23 — Wed, 19 Apr 2023 21:07:13 GMT

As stated previously I have tried the recommendation through the forum and it is not resolving the issue. I truly believe the issue I am facing has to do with the firmware update to the APs since the issue did not occur until the firmware was installed.

Re: Issue after firmware updates

Imran_ruckus — Wed, 19 Apr 2023 21:28:51 GMT

Hi @Fame-23

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that your APs do not have power after an upgrade.

We will check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Issue after firmware updates

Fame-23 — Wed, 19 Apr 2023 21:34:55 GMT

It is not allowing me to login. The only login I have ever used was

admin

password

Re: Issue after firmware updates

Fame-23 — Wed, 19 Apr 2023 21:36:43 GMT

Re: Issue after firmware updates

Imran_ruckus — Wed, 19 Apr 2023 21:53:56 GMT

Hi @Fame-23

Thank you for the response.

Please try to login in Putty application as described in the 2nd link of previous post.

Could you please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

You could try the Telnet and SSH option to log in to CLI (Putty)- Please refer below

SSH- Port 22

Telnet – Port 23

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.