topic Re: Access Points Not Working in RUCKUS Support for Lennar Homes

Access Points Not Working

Zing — Fri, 14 Apr 2023 02:09:36 GMT

I switched out my current modem/router to a newer version to support higher speed from Spectrum and now my access points have no lights on them at all. I unplugged the Ruckus and plugged back in but no change, still no access lights are on. How can I fix? Limited to no technical skills with this sort of thing.

Re: Access Points Not Working

Imran_ruckus — Fri, 14 Apr 2023 15:28:58 GMT

Hi @Zing

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS Access Points are not getting power after updating the Router to a newer version.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

2. Also, please Make sure it is plugged into a well-known outlet/power source.

3. May I know how many Access Points are connected to the Switch?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access Points Not Working

Zing — Fri, 14 Apr 2023 20:48:13 GMT

1. There are 3 green lights and 1 amber

2. It is plugged in to a good source

3. There are 3 access points and no lights on any of them

The Modem/Router is 5g if that makes any difference.

Thanks for the assistance.

Re: Access Points Not Working

Imran_ruckus — Fri, 14 Apr 2023 21:08:18 GMT

Hi @Zing

Thank you for the response and the update.

As per the light status of your Switch, the lights are in normal condition. And there is no issue if we use a 5G-enabled Router or Modem/Router combo.

Now, we need to check the Switch ports information from the CLI access. To check the same, please follow the below steps and help us with the output of the CLI commands mentioned in this post below.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the Switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version
show inline power
show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access Points Not Working

Zing — Fri, 14 Apr 2023 21:21:04 GMT

Here are the results of the scan in step one.

Re: Access Points Not Working

Imran_ruckus — Fri, 14 Apr 2023 23:39:33 GMT

Hi @Zing

Thank you for the response and the update.

Seems like 192.168.0.13 is the IP address assigned to your ICX-7150-C12P Switch from your ISP Router. (Please refer to the below screenshot for the same)

Please use the same IP Address, follow the 2nd step guide link, and help us with the commands output results which are mentioned in the previous post.

Please share the output of the commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access Points Not Working

Zing — Sat, 15 Apr 2023 13:42:34 GMT

Downloaded PuTTY and opened and this is the command prompt screen:

psftp: no hostname specified; use "open host.name" to connect
psftp>

Re: Access Points Not Working

Imran_ruckus — Mon, 17 Apr 2023 17:20:02 GMT

Hi @Zing

Greetings!!!

Thank you for the information you shared.

Could you please share the screenshot of the error that you are getting when you are trying to access CLI via Putty?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access Points Not Working

Zing — Fri, 21 Apr 2023 20:22:16 GMT

I don't know if it is an error, I don't know what to do with Putty or how it works

Re: Access Points Not Working

Imran_ruckus — Fri, 21 Apr 2023 22:39:26 GMT

Hi @Zing

Thank you for the response.

Putty is an application used to access the CLI (Command Line Interface) of the Switch to check the configuration and for troubleshooting the issues.

Once you confirm the Switch IP address, please follow the guide “How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices" which is shared in one of the previous posts and share the output of the commands mentioned in the same post.

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.