topic Re: Need help with recovering wifi password in RUCKUS Support for Lennar Homes

Need help with recovering wifi password

Catiemthomp — Fri, 14 Apr 2023 17:09:24 GMT

We have had issues with our internet over the last two weeks and had the internet people here all day last week. Finally have internet again but our ruckus wifi has gone away and now we just see recover.me and some numbers for our different connections. When I tried to connect onto the wifi it says I need a password. I have put in our password we created but its saying incorrect. I have tried to reset the box and this still continues to happen. Any ideas?

Re: Need help with recovering wifi password

Imran_ruckus — Fri, 14 Apr 2023 17:55:53 GMT

Hi @Catiemthomp

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your access points are broadcasting recover.me SSID.

As you have reconnected your Internet connection from your ISP (Internet Service Provider) after losing the connection for a while, APs will broadcast the "Recover.me SSID", when that loose reachability to the default gateway.

Could you please let me know if you have replaced your ISP Router or Modem/Router combo?

You can connect the client to the "Recover.me" SSID and use the admin password to get into the AP.

As your password is not working, please try with below password format:

ruckus-<admin password>

Also please make sure, your devices are connected in the correct place and connections are set up properly.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Need help with recovering wifi password

Catiemthomp — Fri, 14 Apr 2023 18:43:31 GMT

I am not able to sign in with that password either. I am not sure if you are telling me to put ruckus and then my password or exactly as you have it. I have tried both. ATT brought a new modem, it didn’t work so they put the old one back in. But when doing that our ruckus internet was horrible. I followed the instructions that I found here to unplug ruckus and that is why the wifi name has changed to recover.me with different numbers. I tried to reset to see if that fixed the problem but it still is showing up like that. I can’t log into the ruckus app because its telling me I have to be connected to the ruckus which I can’r get on because I don’t have a password that is working.

Re: Need help with recovering wifi password

Catiemthomp — Fri, 14 Apr 2023 19:19:51 GMT

@imran_ruckus It now isn't even allowing me to try to connect to the wifis because I have failed password so many times. There has to be someone who can help me fix this instead of having to post and wait for a reply.

Re: Need help with recovering wifi password

Imran_ruckus — Fri, 14 Apr 2023 19:37:25 GMT

Hi @Catiemthomp

Thank you for the response and the update.

The format of the password would be as mentioned below:

ruckus-<admin password> - For example if the password is- abcd1234, in this format it would be ruckus-abcd1234

If your ISP modem is directly connected to the ICX-7150-C12P Switch, it doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. Could you please confirm this once?

Also, please let us know the answers to the below queries to assist you better.

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status with switch port panel)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Need help with recovering wifi password

Catiemthomp — Fri, 14 Apr 2023 19:41:07 GMT

@imran_ruckus stat, syst and power are lit and then each of the 3 ports plus the one where our modem connects is lit green. We have had this working fine for 2.5 yrs and then a power outage happened 2 weeks ago and something happened with our internet and now the ruckus hasn’t been working. I have tried that password on the different wifis and none of them work. Before all the lights were up now only the first two and they are flashing. We have 3 other of these and they are doing the same.

Re: Need help with recovering wifi password

Imran_ruckus — Fri, 14 Apr 2023 19:53:54 GMT

Hi @Catiemthomp

Thank you for the response and the information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. As already described in my previous post device setup guide, it must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again.

Please confirm if that works or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Need help with recovering wifi password

Catiemthomp — Fri, 14 Apr 2023 20:00:52 GMT

@imran_ruckus is there a way in easy terms to fix the speed. It’s not connecting again but our one is extremely slow where before with just the Internet it was working fine. I am not techy at all so bare with me! Thanks for your help

Re: Need help with recovering wifi password

Imran_ruckus — Fri, 14 Apr 2023 20:05:14 GMT

Hi @Catiemthomp

Thank you for the response and the information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike and you had a power outage recently) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.