topic Re: AP not working but Switch is powered on in RUCKUS Support for Lennar Homes

AP not working but Switch is powered on

MrM55 — Fri, 14 Apr 2023 02:23:32 GMT

Hello,

I have two R510 installed in my smart home. They were working fine until an outage. They have no lights but the switch is powered on and the internet signal is strong. I have tried all resets for both the switch and modem. Limited tech knowledge, please advise.

Re: AP not working but Switch is powered on

Jayavidhya — Fri, 14 Apr 2023 13:01:21 GMT

Hi @MrM55

Greetings of the day,

For detailed understanding of the issue please let us know the below details.

Please check SYST and power the lights' status of the ICX7150 Switch, describe those lights for us first.

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: AP not working but Switch is powered on

MrM55 — Fri, 14 Apr 2023 15:04:00 GMT

There is a green light next to PWR and an amber light next to SYST.

Re: AP not working but Switch is powered on

Jayavidhya — Fri, 14 Apr 2023 15:25:16 GMT

Hi @MrM55

Thanks for your reply,

Based on your description, if the switch has one green and one amber light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: AP not working but Switch is powered on

MrM55 — Mon, 17 Apr 2023 14:37:09 GMT

The reset didn’t work. I tried several times. The 1st time all of the lights except the PWR light was flashing in the amber color. It stayed that way for about 20mins; not rest happened. The next few times it would just flash in the amber color 2 times before going back to the current status of 1 green light which is for PWR and 1amber light next to SYST.

Re: AP not working but Switch is powered on

Jayavidhya — Mon, 17 Apr 2023 15:05:40 GMT

Hi @MrM55

Thanks for your information.

If the resetting process doesn't work, we need to perform a software recovery.

Please follow the below guide to perform software recovery process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community