topic Access points R510 has no power in RUCKUS Support for Lennar Homes

Access points R510 has no power

vchekkilla — Wed, 12 Apr 2023 18:26:04 GMT

Hi Team,

My R510 access points have been down from last two days and are not displaying any lights, need assistance for a resolution. I have 3 access points and none of them is working.

R7150 switch has green lights on the back, still access points do have any lights displaying.

Need your assistance to resolve the issue.

Thanks.

Re: Access points R510 has no power

Imran_ruckus — Wed, 12 Apr 2023 19:00:28 GMT

Hi @vchekkilla

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that your RUCKUS Access Points have no power.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access points R510 has no power

vchekkilla — Wed, 12 Apr 2023 19:41:38 GMT

1. There was no power outage, all of sudden it stopped and AP stopped working.

2. Attached the pics as requested.

3. Before contacting tried the options based on previous information available in the forum but still no luck.

4. Also I forgot the unleashed admin password.

Thanks,

Vikram

Re: Access points R510 has no power

Imran_ruckus — Wed, 12 Apr 2023 20:12:17 GMT

Hi @vchekkilla

Thank you for the response and the information you shared.

Sometimes the Switch may require a hard reboot (disconnect and connect the switch from the power outlet). Also, Unplug and plug the ethernet cables from the Switch ports panel and plug them back again.

Please let me know if that works or doesn’t to assist further.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access points R510 has no power

vchekkilla — Wed, 12 Apr 2023 20:28:51 GMT

Hi Imran,

Tried as advised, but no luck.

Thanks,

Vikram

Re: Access points R510 has no power

Imran_ruckus — Wed, 12 Apr 2023 20:56:05 GMT

Hi @vchekkilla

Thank you for the response and the update.

We need to check the Switch ports information from the CLI access. To check the same, please follow the below steps and help us with the output of the CLI commands mentioned in this post below.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the Switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version
show inline power
show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access points R510 has no power

vchekkilla — Thu, 13 Apr 2023 18:05:45 GMT

Hi Imran,

I have tried the steps you mentioned but could not find the access point's IP address.

Able to hit the switch IP address: 10.0.0.229, did the steps repeatedly but still had no luck.

Re: Access points R510 has no power

Imran_ruckus — Thu, 13 Apr 2023 18:44:56 GMT

Hi @vchekkilla

Thank you for the response and the update.

Could you please try the Telnet option to log in to CLI (Putty)? - Please refer below

Telnet – Port 23

If it is not working, could you please try to login into the Switch via a web browser?

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access points R510 has no power

vchekkilla — Thu, 13 Apr 2023 19:38:25 GMT

Hi Imran,

Here is the output of the commands,

Thanks,

Vikram

Re: Access points R510 has no power

Imran_ruckus — Thu, 13 Apr 2023 19:46:51 GMT

Hi @vchekkilla

Thank you for the detailed information you shared,

As I can see from the information you shared, the PoE is in the disabled state on all the ports of the Switch (Please refer to the below screenshot). By which the Access Points are unable to get the power.

To enable the PoE on the Switch, please perform the below commands from the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Also attaching a Screenshot as a reference:

Once you perform the above process all ports should be On, and APs should get the power.

To avoid these issues in the future, I would like to suggest upgrading your Switch to the latest stable version, as your current Switch is on the old version which is SPS08060. Please let me know once you are done with the above process, to assist you with the upgrading of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Access points R510 has no power

vchekkilla — Thu, 13 Apr 2023 20:13:40 GMT

Hi Imran,

Finally, APs are back online, the above steps worked.
Could you please help me update my switch to a newer version.

Thanks,

Vikram

Re: Access points R510 has no power

Imran_ruckus — Thu, 13 Apr 2023 20:24:49 GMT

Hi @vchekkilla

Thank you for the response and the update.

Great!!! Good to know that Access Points are working now.

Please follow the below steps for Upgrading your Switch to the latest stable version.

The recommended stable version is 8095g (08.0.95g)-

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please follow the Upgrade process and share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.