topic Re: Configure.Me Setup Network Missing in RUCKUS Support for Lennar Homes

Configure.Me Setup Network Missing

Darrenrevans10 — Wed, 12 Apr 2023 15:08:59 GMT

I have recently moved into a Lennar smart home that had previous owners. I’m trying to work through factory resetting so I can gain access. the setup is a 7150 Switch and 2 R510 APs.

Current state which isn’t working for me:

Ive plugged in an Ethernet port from ISP router and the Master AP into the 7150 switch (in 1-12 Ports). I then tried to factory reset the Master AP 3 times, which it starts out red and ends with the power and clt steady green but I’m still not seeing the Configure.Me network.

what am I doing wrong or what information can I send to get this fixed and working, thanks!

Re: Configure.Me Setup Network Missing

Jayavidhya — Wed, 12 Apr 2023 16:04:48 GMT

Hi @Darrenrevans10

Greetings of the day,

To solve the issue please check the following guide to make sure is the right devices and the connections for Lennar home as reference.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

1-Hereby I attach the guide on how to preform the factory reset correctly to the Access Point and configuration process.

Physical Factory Reset, an Access Point Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

2-Also here is the guide on how to find the IP address from the Access Point ( Ip address are logical addresses given by the local router ) and log in using the same

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Setup using IP address

https://docs.ruckuswireless.com/unleashed/200.1.9.12/t-LogInRunSetupWizard.html

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best regards,

Jayavidhya

Lennar Home Community

Re: Configure.Me Setup Network Missing

Darrenrevans10 — Wed, 12 Apr 2023 17:51:56 GMT

Hi,

thanks for the quick response. So the most "common" setup link I've gone thru and tried several times with no luck. The WIFI network CONFIGURE.ME ... doesn't show up.

I do have the IP addresses for both the Ruckus Switch and the Master AP but I do not have the auth user + passwords for either when I bring them up in the web browser URL.

Thoughts on next steps?

Re: Configure.Me Setup Network Missing

Darrenrevans10 — Wed, 12 Apr 2023 18:19:11 GMT

I do also have the SN and MAC address if there is any way to get remote support in factory resetting the Master AP. I've tried myself over 5 times.

Thanks

Re: Configure.Me Setup Network Missing

Jayavidhya — Wed, 12 Apr 2023 18:52:21 GMT

Hi @Darrenrevans10

Sorry for the inconvenience.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

Please follow the below link for the common setups for Lennar home Users.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/m-p/47106

Also please try all default credentials that are on the below guide :

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Username : admin password : Lennar

admin/Ruckus!

admin/Ruckus1

admin/lennar

Best regards,

Jayavidhya

Lennar Home Community

Re: Configure.Me Setup Network Missing

Darrenrevans10 — Thu, 13 Apr 2023 15:57:12 GMT

Hi,

so I’ve done everything I can to get this factory reset to work. It all seems exactly like the step by step by just not seeing the reset network. I’ve also tried every user password combo for both the switch and ap with no luck.

at this point am I suppose to just give up?

Re: Configure.Me Setup Network Missing

Jayavidhya — Thu, 13 Apr 2023 16:24:59 GMT

Hi @Darrenrevans10

Please share the screenshot of the error you are getting while troubleshooting the issue.

Best regards,

Jayavidhya

Lennar Home Community

Re: Configure.Me Setup Network Missing

Darrenrevans10 — Thu, 13 Apr 2023 18:38:45 GMT

below is what the colors I get after each time I try and factory reset. (Hold reset button til turns red and then 20 secs)

Re: Configure.Me Setup Network Missing

Darrenrevans10 — Thu, 13 Apr 2023 18:41:20 GMT

The screenshot for logging into AP is too large but just says login information is incorrect. Please try again.

Re: Configure.Me Setup Network Missing

Darrenrevans10 — Thu, 13 Apr 2023 19:20:20 GMT

UPDATE! So I finally got the Configure me network to show up, so one step closer!

Now I'm trying to figure out why the network says no internet connection as the router is connected to the Ruckus Switch in one of the 1-12 ports. So I'm working thru this now!

Re: Configure.Me Setup Network Missing

Jayavidhya — Thu, 13 Apr 2023 19:20:27 GMT

Hi @Darrenrevans10

If default credentials do not work, please follow the below steps to reset the Password on the ICX-7150-C12P Switch:

Please follow the below guide to perform password recovery:

Password Recovery on a Ruckus ICX Tutorial video

https://www.youtube.com/watch?v=XJS28DWbHM4

Recovery Process:

Console access to the switch.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2. Reboot the switch with the console cable attached and press "b" until the following is displayed.

Enter 'b' to stop at boot monitor: 0

Using the following commands to remove the password

no password
boot_secondary

Now again reset your new credentials as mentioned in the steps below:

Edit the current or create a new password and username by using the below commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

Wr mem

exit

Reload

Are you sure? (enter 'y' or 'n'): y

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community