topic Re: ap's not working after power outage in RUCKUS Support for Lennar Homes

ap's not working after power outage

SUZYRUS — Tue, 11 Apr 2023 23:46:40 GMT

I'm having the same issue as so many others, after the power outage my Syst light is amber and the Pwr light is green and no power to my ap boxes . I saw you suggested:

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

I am not tech savvy, I had someone set up the system last year when I purchased the house. I would have no idea how to set anything up. will doing the reset wipe out all the information in the switch. And lose my passwords that were set up with all my devices?

Re: ap's not working after power outage

Imran_ruckus — Wed, 12 Apr 2023 00:16:03 GMT

Hi @SUZYRUS

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

As per the case description, I could understand that after a power outage, your ICX-7150-C12P Switch is stuck in boot mode.

As you mentioned, there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please do not worry, it will not erase any password or configuration from the Switch or any devices.

As you already know first we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let us know once you finish this process. So that we could assist you in upgrading your Switch to the latest stable version to avoid these issues in the future.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: ap's not working after power outage

SUZYRUS — Wed, 12 Apr 2023 03:06:42 GMT

I tried the reset, however now system lights are blinking Amber. How long should it take

Re: ap's not working after power outage

Imran_ruckus — Wed, 12 Apr 2023 15:27:17 GMT

Hi @SUZYRUS

Greetings!!!

Thank you for the response and the update.

After trying to reset, if you still have amber lights on your ICX-7150-C12P Switch, please proceed with the software recovery process as described in the previous post.

Please help us with the screenshots of the errors (if any) or let us know if you are stuck at any point of troubleshooting. We will help with it and proceed to resolve the issue.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.