topic Re: Connectivity issues after power outage. in RUCKUS Support for Lennar Homes

Connectivity issues after power outage.

jhoward81 — Mon, 10 Apr 2023 20:03:10 GMT

Hello,

After a recent power outage I'm having connectivity issues with my internet. Some pages will not load or load slowly. Some apps on devices such as smart tv's will not load. I have tried to follow the instructions provided in other posts but this has not helped.

Looking for any help regarding this situation.

Re: Connectivity issues after power outage.

jhoward81 — Mon, 10 Apr 2023 20:40:55 GMT

Additional context - I have the ICX7150-C12 switch. All of the lights on it are green and in the dashboard it lists as "disconnected"

Re: Connectivity issues after power outage.

Imran_ruckus — Mon, 10 Apr 2023 20:47:25 GMT

Hi @jhoward81

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that you have intermittent internet connectivity.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Connectivity issues after power outage.

jhoward81 — Mon, 10 Apr 2023 20:54:19 GMT

I have ran Lan Scanner. I have the following three Ruckus devices listed. Which of these is my Switch? Or are they the access points?

192.168.1.129 c8:03:f5:02:69:50 1 Ruckus Wireless
192.168.1.138 c8:03:f5:02:5d:d0 1 Ruckus Wireless
192.168.1.142 34:fa:9f:17:dd:30 1 Ruckus Wireless

Re: Connectivity issues after power outage.

jhoward81 — Mon, 10 Apr 2023 20:58:30 GMT

Additional photo of the Lan Scanner results:

Re: Connectivity issues after power outage.

Imran_ruckus — Mon, 10 Apr 2023 21:16:49 GMT

Hi @jhoward81

Thank you for the response and the update.

As the IP Addresses assigned to the Ruckus wireless devices will be private IP addresses, we cannot confirm which IP address is assigned to the Switch.

Please follow the ‘How to find my Ruckus “Devices IP address” using the free applications’ guide from the last post and follow the from step 5 onwards.

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Once you confirm the Switch IP Address, please try to access the CLI as mentioned in the other guide from the last post and help us with the command outputs.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Connectivity issues after power outage.

jhoward81 — Mon, 10 Apr 2023 21:39:26 GMT

I have identified the correct IP I think. When I type it into the address bar it takes me to the Ruckus Unleashed Dashboard. Is that correct?

Re: Connectivity issues after power outage.

jhoward81 — Mon, 10 Apr 2023 21:59:51 GMT

Using the IP address that worked in a browser for me, I put that into PuTTY.

I received a terminal screen type out below. Note: I used admin & admin as my login and password.

Please login: "admin"

Password: "admin"

Welcome to Ruckus Unleashed Network Command Line Interface

Ruckus>

**None of the suggested command lines (enable, show version, show flash) work.

Re: Connectivity issues after power outage.

Imran_ruckus — Mon, 10 Apr 2023 22:15:22 GMT

Hi @jhoward81

Thank you for the response and the update.

I guess you are using Access Points IP address as you are able to see Unleashed Dashboard.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

As mentioned already, try to access your switch from a web browser by pasting the below URL in HTTP or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Once you confirm the Switch IP Address, please try to access the CLI as mentioned in the other guide from the last post and help us with the command outputs.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Connectivity issues after power outage.

jhoward81 — Mon, 10 Apr 2023 22:27:09 GMT

Okay, I only had three Ruckus devises listed when I ran the LAN Scan. They appear to be the WAP's. There is no other IP listed that I can that have a Ruckus label.

However, when I go to the Unleashed dashboard and go to the switch (screen shot below) I see this IP.

When I type in that IP address I do get taken to what appears to be the switch page. However, when I try all of the password combinations (admin, super, ruckus!, etc.) none of the combinations appear to work?? I can't get past that point.

Re: Connectivity issues after power outage.

Imran_ruckus — Mon, 10 Apr 2023 22:36:16 GMT

Hi @jhoward81

Thank you for the response and the update.

Please use the same Username and Password for CLI/SSH that you are using to log in on Switch using a web browser.

You could also try the Telnet option to log in to CLI (Putty)- Please refer below

Telnet – Port 23

If it is not working still, the only option left to get console access to the Switch-

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow and perform the same commands and help with the outputs.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Connectivity issues after power outage.

jhoward81 — Mon, 10 Apr 2023 23:12:14 GMT

Okay, I have tried the CLI/SSH methond and none of the possible password combinations worked.

I have tried console access as well. I downloaded the drivers to recognize the cable (computer beeps when it's pluged in now). I have tried both PuTTy & MobaXterm. After follwing the instrutions, both programs pull up a blank terminal screen with no ICX prompt.

What do I do now?

Re: Connectivity issues after power outage.

Imran_ruckus — Mon, 10 Apr 2023 23:37:14 GMT

Hi @jhoward81

Thank you for the response and update.

Could you please share the screenshots of the errors or the screenshot of the Putty and MobaXterm when you are trying to connect via console? And also

Could you please provide an image/photo of where you are trying to connect via console / Ethernet from ICX 7150 - C12 P (USB type C to USB) to the PC? (Physical setup) like the following example:

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Connectivity issues after power outage.

jhoward81 — Tue, 11 Apr 2023 01:00:43 GMT

Re: Connectivity issues after power outage.

Imran_ruckus — Tue, 11 Apr 2023 15:53:03 GMT

Hi @jhoward81

Greetings of the day!!!

Thank you for the response and the update.

Please make sure you are following steps 5 and 6 correctly from the ‘How to console in the ICX-7150-12CP 'Ruckus Switch' guide.

Please try to access the console by following all the steps once again.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Connectivity issues after power outage.

jhoward81 — Tue, 11 Apr 2023 22:19:39 GMT

Thank you for the reply. I have just gone in and attempted this again.

I verified that I followed steps 5 & 6.
I made sure that my USBA to USBC line between my computer and the switch had a solid connection.
I verified the correct com through the device mananger and saw that the computer was recognizing the switch.
I attempted the connection both with PuTTY and MobaXterm.
In both instances after starting the session I was met with a blank screen. When I hit enter on the session screen for both programs I was met with a username and password prompt. I did not get NOT get a prompt that said ICX7150-12 Router> or ICX7150-12 Switch>

Please advise

Re: Connectivity issues after power outage.

Imran_ruckus — Wed, 12 Apr 2023 00:10:49 GMT

Hi @jhoward81

Thank you for the information you shared.

We will try to reset your Switch credential to get CLI access and perform the commands:

Here are the short guides: (Sharing console guide once again below as a step-by-step process)

How to console in the ICX-7150-C12P:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Short Guide for password recovery:

https://support.purdi.com/hc/en-gb/articles/360016495292-Ruckus-ICX-Password-Recovery-Resetting-a-Switch

Video link as a reference: https://www.youtube.com/watch?v=XJS28DWbHM4

1. Start a CLI session over the serial (console access) interface to the RUCKUS ICX device.

2. Enter OS mode. This uses a key combination and drops below the Fastron operating system

Key Combination: Ctrl+y, release, tap 'm', tap 'Enter'

OS>

3. just write reset

OS>reset
4. While the system is booting, before the initial system prompt appears,
enter b to enter the boot monitor mode.

Enter 'b' to stop at boot monitor: 0

In this part, you have to press B before the counter ends
5. Enter no password. (You cannot abbreviate this command.)

ICX7650-Boot> no password
00 00 00 00
OK! Skip password check when the system is up.

6. Enter boot. This command causes the device to bypass the system password
check.
ICX7650-Boot> boot
7. After the console prompt reappears, assign a new password.

Reset your new credentials as mentioned in the steps below:

Edit the current or create a new password and username by using the below commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

In order to allow the correct authentication please run the following commands:
Device(config)#crypto key generate rsa

device(config)# aaa authentication login default local

Now you could try using your new credentials to log in on CLI. (If new credentials do not work, please wait for some time and try again later)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.