topic No power on ruckus switch in RUCKUS Support for Lennar Homes

No power on ruckus switch

peterdomingo23 — Sat, 08 Apr 2023 22:55:13 GMT

I tried different power cord, I tried to plug in to another outlet still no power

Re: No power on ruckus switch

Chandini — Sun, 09 Apr 2023 09:20:54 GMT

Hi Peterdomingo23

Thank you for reaching out to Lennar support . From the description I could understand that issue is related to switch not powering on

Could you please help us with below details ?

1. Is this a new installation ? Was the setup working fine before ?

2. Was there any power outage that occurred ?

3. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC)

4. Could you please let us know if the devices connected to the switch are working fine or are they down ?

Please login to the RUCKUS account and you can upload the image as shown in below picture.

Thanks

Re: No power on ruckus switch

peterdomingo23 — Sun, 09 Apr 2023 14:30:20 GMT

Yes it was working before, when I unplug the Comcast modem, suddenly the ruckus switch turn off,

there is no power outage

no light at all

Re: No power on ruckus switch

Chandini — Sun, 09 Apr 2023 15:51:16 GMT

Hi Peterdomingo23

Ack and Noted. Thanks for reverting back to us. Could you please upload the picture of the front and rear end of the switch here .

Thanks

Re: No power on ruckus switch

Imran_ruckus — Mon, 10 Apr 2023 16:36:33 GMT

Hi @peterdomingo23

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that your Switch is unable to get the power.

As Chandini mentioned, could you please share a picture of the front and back panels of the switch? Also please make sure that the ICX7150-C12P is plugged into a known outlet/power source.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: No power on ruckus switch

peterdomingo23 — Sun, 16 Apr 2023 04:44:46 GMT

I do IT work, I know if there a power on the device

Re: No power on ruckus switch

Imran_ruckus — Mon, 17 Apr 2023 15:51:11 GMT

Hi @peterdomingo23

Greetings!!!

Thank you for the response.

We need to confirm with a picture as a part of our process.

Please share a picture of the front and back panels of the switch. Also, please ensure the ICX7150-C12P is plugged into a known outlet/power source.

Before uploading the photos, please log in to the RUCKUS account and you can upload the image.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

Lennar Home Community.

Re: No power on ruckus switch

peterdomingo23 — Mon, 17 Apr 2023 16:23:40 GMT

Re: No power on ruckus switch

Imran_ruckus — Mon, 17 Apr 2023 17:50:04 GMT

Hi @peterdomingo23

Thank you for the response.

Please try to reset the Switch once as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the reset doesn’t work, please plug your ICX-7150-C12P Switch into a power outlet and send us a picture of it showing the light status and power outlet. Please refer to the below picture as an example.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: No power on ruckus switch

kvamshi — Thu, 07 Sep 2023 15:37:56 GMT

I have the same problem. What was the resolution?

Re: No power on ruckus switch

Imran_ruckus — Thu, 07 Sep 2023 16:24:46 GMT

Hi @kvamshi

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @peterdomingo23 which is now closed.

I will assist you on your own post you raised on the forum.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power on ruckus switch

Nrokosa — Sun, 24 Dec 2023 22:47:27 GMT

I have the same issue, no power to ruckus.

Re: No power on ruckus switch

Imran_ruckus — Mon, 25 Dec 2023 13:00:44 GMT

Hi @Nrokosa

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @peterdomingo23 which is old and now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.