topic configure me network not showing up in RUCKUS Support for Lennar Homes

configure me network not showing up

trudappa — Fri, 07 Apr 2023 21:01:01 GMT

I reset my ICX7150-c12p using the pinhole reset button and i am not seeing the 'configure me' network broadcasting so i can set it up. I have two R320 APs connected as well. This system was working fine up until a few days ago and now since i've reset i cannot connect at all to re-setup the entire system.

Re: configure me network not showing up

trudappa — Fri, 07 Apr 2023 21:08:19 GMT

The only i thing i see is a 'Technical.Support-3930' network being broadcasted which just forces me to open a ticket.

Re: configure me network not showing up

Imran_ruckus — Fri, 07 Apr 2023 21:54:00 GMT

Hi @trudappa

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that you need help with the configuration of your RUCKUS setup.

Could you please let us know?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: configure me network not showing up

Fig — Wed, 21 Jun 2023 12:27:22 GMT

I’ll await their reply. In my case, it was previously set up. Changed Modem from company, which is connected to one of their Wifi Router, then connected to Ruckus. Which to me is one piece of equipment not needed. I can’t see the configure.me.xxx Wifi, but system(Ruckus) is working and emitting signal. However, the Ruckus App won’t accept my prior admin Log in info. I’ll be on the lookout on their response to you.

Re: configure me network not showing up

trudappa — Wed, 21 Jun 2023 12:46:55 GMT

Unfortunately responses here were unhelpful and didn’t solve the issue for me. Seemed like AI asking for the same info Inalready provided. Ruckus is just not setup to support general consumers it seems.
I went ahead and purchased a full Eero system including their POE adapters and it was the best decision for me. After about two month of using it, it’s proven to be more stable than my ruckus devices were. Speeds are about the same if not better but the connection is stronger on all my devices which particularly makes a massive difference with my ring cameras outdoors.

Re: configure me network not showing up

Imran_ruckus — Wed, 21 Jun 2023 17:55:21 GMT

Hi @Fig

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: configure me network not showing up

Fig — Wed, 21 Jun 2023 22:22:57 GMT

Trudappa,

acknowledged and thanks for input.

Re: configure me network not showing up

Imran_ruckus — Wed, 21 Jun 2023 23:58:46 GMT

Hi @Fig

Please help us know if you have any issues with your RUCKUS setup. Please raise a post explaining the issue.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.