topic Re: Access points wont turn on after power outage in RUCKUS Support for Lennar Homes

Access points wont turn on after power outage

Jpadgett123 — Wed, 09 Nov 2022 19:45:25 GMT

Hey all. Having an issue with my access points after a recent power outage. I have unplugged and replugged my main ruckus router and also unplugged/replugged the PoE cable from both access points. I am not receiving anything on that end. The main box has a green power light and a yellow system light. I’m assuming that’s the issue but I have recycled power there too. I am lost at this point. Anything helps!

Re: Access points wont turn on after power outage

Vásquez_Fer — Thu, 10 Nov 2022 11:58:29 GMT

Hi @Jpadgett123

Hope you are doing well !

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

If that does not make any difference we need to perform a software recovery since it can be that the images are corrupted so in basic words the Switch or white box is not able to boot up properly.

2-We need to access (physical) using one of he cable to the ICX-7150C12P mentioned on the below guide :

How to console in the ICX-7150-C12p

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Best Regards

Fernando Vasquez

Re: Access points wont turn on after power outage

Jpadgett123 — Wed, 09 Nov 2022 23:26:20 GMT

Thank you for the response! I have absolutely no idea what I am doing on this. I have tried to reach out to Ruckus and they no longer service Lennar homes over phone. I feel like what I need is someone to walk me through this process on the phone. Is there any way I can speak to someone?

Re: Access points wont turn on after power outage

Vásquez_Fer — Thu, 10 Nov 2022 12:05:17 GMT

Hi @Jpadgett123

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

If you need something to be clarify on the process please let us know

Best Regards

Fernando Vasquez

Re: Access points wont turn on after power outage

ddazzo — Thu, 10 Nov 2022 19:25:06 GMT

Hello- I just found out as well that there is no more phone support. I have the same issue as Jpadgett123

I am in Lennar home and not here full time. Came back and I have the same lights on the 7150-C12. And all my R510's have no power to them. I will try to follow the steps but am not tech saavy. How do we get support to fix this problem?

Re: Access points wont turn on after power outage

Vásquez_Fer — Thu, 10 Nov 2022 19:34:29 GMT

Hi @ddazzo

Hope you are doing well !

Unfortunately, there is nothing on our end that we can advise you or get remote or on-site 'Support'.

Maybe the builder ' Lennar ' can help on this.

Best Regards

Fernando Vasquez

Re: Access points wont turn on after power outage

ddazzo — Thu, 10 Nov 2022 19:51:58 GMT

I followed the steps and downloaded all the drivers and Putty and Mobaxterm. Neither are connecting so how to do I continue with these steps? I've followed them exactly as noted for Windows.

Re: Access points wont turn on after power outage

Vásquez_Fer — Thu, 10 Nov 2022 19:53:34 GMT

Hi @ddazzo

Which cable are you using to console the ICX-7150 to the Windows Machine ?

Best Regards

Fernando Vasquez

Re: Access points wont turn on after power outage

ddazzo — Thu, 10 Nov 2022 19:54:48 GMT

Ok, so my ruckus is dead just like the other user but there is no support for someone to follow these steps in the above thread? I have followed them and I cannot connect. I have my computer plugged in via a usb/usbc cable. I downloaded Putty and all the links you sent. I don't know how to get any further. Lennar will not help since they are just the builder. Any further ideas to try? Nothing will boot up and I have the same lights as the other user. Thank you for any ideas. I don't know how else to get this fixed if there is no support other than this. (other than I have to find someone that is really good with computers to come)

Re: Access points wont turn on after power outage

ddazzo — Thu, 10 Nov 2022 20:15:21 GMT

USB to USB-C (USB on computer side and USBC into the 7150.

Re: Access points wont turn on after power outage

Vásquez_Fer — Thu, 10 Nov 2022 20:22:36 GMT

Hi @ddazzo

We are doing our best to help users of this forum.

Is this cable by chance to charge devices? Many times this does not work correctly

Do you have by any change another cable to test it ?

Are you seeing the connection on the device Manager ?

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Best Regards

Fernando Vasquez

Re: Access points wont turn on after power outage

Jpadgett123 — Thu, 10 Nov 2022 23:11:03 GMT

I am also using the same cable and following steps on the forum. I am running into the same issues as I do not know where or how to get past the coding side on Putty.

Re: Access points wont turn on after power outage

Jpadgett123 — Thu, 10 Nov 2022 23:16:41 GMT

Also, would it be easier to just hit the reset button on the 7150 box and just run it from defaults?

Re: Access points wont turn on after power outage

Vásquez_Fer — Fri, 11 Nov 2022 12:08:10 GMT

Hi @Jpadgett123 !

You can try that but that is not 100% sure that is going to work

1-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link :https://www.youtube.com/watch?v=6jHMTdo_hK4

Many times the USB to C cable is used to charge phones and that is not the correct one, it must be standard

Best Regards

Fernando Vasquez

Re: Access points wont turn on after power outage

Adonix — Fri, 07 Apr 2023 16:19:10 GMT

Thank You Fernando. This has helped me. I just used "boot" once consoled into the switch via Putty as "Boot_Primary" and "Boot_secondary" didn't trigger any action.

My power had to be shut off for a couple hours for the installation of some solar equipment after which, all my APs lost power. I followed your steps and am now back up.

Re: Access points wont turn on after power outage

robf — Sat, 27 Jan 2024 02:46:28 GMT

Hello,

I am using a USB to USB-C into the 7150. I downloaded putty and driver software. I connect to the switch and get the prompt >> ICX7150-C12 Switch# However, when I type the command Boot_primary I get the message Invalid input -> Boot_primary

Isn't this command you outlined in this thread? Is there something else I need to do for this command to even be recognized? Been at this for hours.

Hope you will please assist.

Re: Access points wont turn on after power outage

Imran_ruckus — Mon, 29 Jan 2024 12:53:43 GMT

Hi @robf

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying to access the CLI of the RUCKUS ICX-7150-C12P Switch.

Please refer to the below RUCKUS Lennar Knowledge base self-help guide on how to access the CLI of the RUCKUS ICX-7150-C12P Switch.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

Please follow the above process and let me know if you need any help with the same.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.