topic Re: Both APs not working in RUCKUS Support for Lennar Homes

Both APs not working

Mohitgahlot14 — Wed, 05 Apr 2023 04:45:31 GMT

My both APs stopped working, it seems like switch has some problem. How can I replace it?

Re: Both APs not working

Imran_ruckus — Wed, 05 Apr 2023 15:38:51 GMT

Hi @Mohitgahlot14

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that your RUCKUS Access Points are not working.

Could you please let us know?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC)

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Both APs not working

Mohitgahlot14 — Wed, 05 Apr 2023 16:26:39 GMT

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

It was working for 2 year, no power outage.

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

Yes, see attached pictures

Yes, it’s is stable and working.

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

2, see attached pictures

Re: Both APs not working

Imran_ruckus — Wed, 05 Apr 2023 16:40:04 GMT

Hi @Mohitgahlot14

Thank you for the response and the information you shared.

May I know from where the yellow ethernet cable is coming? (Please refer to the below screenshot)

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Both APs not working

Mohitgahlot14 — Wed, 05 Apr 2023 16:40:44 GMT

Modem

Re: Both APs not working

Imran_ruckus — Wed, 05 Apr 2023 16:57:35 GMT

Hi @Mohitgahlot14

Thank you for the response and confirmation.

As the ethernet cable which is coming from the Router/Modem-Router Combo device is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the yellow ethernet cable and plug it into the correct port.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Both APs not working

Mohitgahlot14 — Wed, 05 Apr 2023 17:44:56 GMT

Working now, thanks

Re: Both APs not working

Imran_ruckus — Wed, 05 Apr 2023 17:55:06 GMT

Hi @Mohitgahlot14

Thank you for the response.

Great!!!

Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

NOTE: Please feel free to mark my previous post as ACCEPTED SOLUTIONS

Have a great day ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community.

Re: Both APs not working

Mohitgahlot14 — Thu, 06 Apr 2023 15:08:58 GMT

Hi,

it worked for a day and then again same problem, slow and intermittent internet

Re: Both APs not working

Imran_ruckus — Thu, 06 Apr 2023 16:06:10 GMT

Hi @Mohitgahlot14

Greetings!!!

Thank you for the response and update.

We suggest you confirm the stability and speed transmitted by your Internet Service Provider (ISP). You could check the ISP connectivity from the Router, maybe with Local Router Wi-Fi or by an Ethernet cable from the Router a laptop, or a PC. (Please refer to the below pictures). Please compare the speed tests from the ISP Router and from the Switch. And please share the screenshots of both tests performed.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Both APs not working

Mohitgahlot14 — Thu, 06 Apr 2023 16:31:02 GMT

Hi,

I checked both the modem and switch. The modem speed is attached, the switch has no internet, the speed tester failed saying no connection.

Re: Both APs not working

Imran_ruckus — Thu, 06 Apr 2023 18:02:04 GMT

Hi @Mohitgahlot14

Greetings of the day!!!

Thank you for the response and the update.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike may be) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Both APs not working

Mohitgahlot14 — Thu, 06 Apr 2023 19:19:59 GMT

Re: Both APs not working

Imran_ruckus — Thu, 06 Apr 2023 19:52:00 GMT

Hi @Mohitgahlot14

Thank you for the response and the information.

Seems like your Switch is booted on the secondary partition which is running on Routing Code (SPR) as marked in the below screenshot.

Could you please let me know if you have CLI access to the Switch as described in my previous post? If yes, please perform the below commands in CLI.

If you can access the Command line should look like this:

ICX7150-C12 Router>

Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Both APs not working

Mohitgahlot14 — Thu, 06 Apr 2023 19:58:24 GMT

I don’t have the cli access, the password somehow is not working on the cli. I tried all possible default passwords.

Re: Both APs not working

Imran_ruckus — Thu, 06 Apr 2023 20:30:32 GMT

Hi @Mohitgahlot14

Thank you for the response and the update.

Please use the same Username and Password for CLI/SSH that you are using to log in on Switch using a web browser.

You could also try the Telnet option to log in to CLI (Putty)- Please refer below

Telnet – Port 23

If it is not working still, we can try to get console access to the Switch-

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow and perform the same commands that are shared in my previous post.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Both APs not working

Mohitgahlot14 — Thu, 06 Apr 2023 21:30:10 GMT

I only have the Ethernet cable, I load the browser using that. I don’t have these two cables. I am able to ssh but it’s saying wrong password.

Re: Both APs not working

Imran_ruckus — Thu, 06 Apr 2023 22:01:03 GMT

Hi @Mohitgahlot14

Thank you for the response and the update.

Did you try to access using telnet as described in the previous post?

And as already mentioned please use the same Username and Password for CLI/SSH that you are using to log in on Switch using a web browser.

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Both APs not working

Mohitgahlot14 — Fri, 07 Apr 2023 16:46:29 GMT

I followed above steps and it’s working again, thanks

Re: Both APs not working

Imran_ruckus — Fri, 07 Apr 2023 16:36:54 GMT

Hi @Mohitgahlot14

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that it’s working again.

Could you please let me know if you were able to get the CLI access and performed the steps as suggested in previous posts? Please confirm.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.