topic Re: icx 7150 error can't get kernel image in RUCKUS Support for Lennar Homes

icx 7150 error can't get kernel image

Alex1 — Sat, 01 Apr 2023 08:16:11 GMT

Tried loading via tftp and USB with no luck using Solved: RUCKUS Forums - ICX 7150 not booting after being unplugged - CommScope RUCKUS Community Forums (ruckuswireless.com)

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Writing Shmoo values into flash .....

device 0 offset 0xbfe00, size 0x200
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
33554432 bytes read: OK
Wrong Image Format for bootm command
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary
device 0 offset 0x0, size 0xc0000
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
33554432 bytes read: OK
Wrong Image Format for bootm command
ERROR: can't get kernel image!
ICX7150-Boot>

Re: icx 7150 error can't get kernel image

Chandini — Sun, 02 Apr 2023 10:34:54 GMT

Hi Alex1

Ack and Noted. From the details mentioned above I suppose you have tried TFTP and USB.

Error noted from above is below :

Wrong Image Format for bootm command
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary

Please run "Show_image" to display the current image in the flash.

Please attempt to try software recovery procedure. Please refer the below links

Quick guide to perform software recovery :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

YouTube link :

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

I hope this helps

Thanks

Re: icx 7150 error can't get kernel image

Alex1 — Sun, 02 Apr 2023 17:49:26 GMT

I'm getting a not alive error

Re: icx 7150 error can't get kernel image

Alex1 — Sun, 02 Apr 2023 17:50:13 GMT

I also have a USB ready but cant find out how to make it boot off of it.

Re: icx 7150 error can't get kernel image

Chandini — Mon, 03 Apr 2023 08:22:03 GMT

Hi Alex

Ack and Noted. Please follow the below link as it is the same issue you are facing and there are intrusions to request for device RMA.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Switch-in-boot-mode-after-power-outage/m-p/54133/page/2

Once also attempt to

Run "Printenv " to confirm all details are correct including image information
Run "update_primary" to check if the firmware is getting updated . Wait till the process ends and note if you are encountring error again or if the upgrade completes
Please run "Show_image" to display the current image in the flash.
If the steps above fail please refer the above link to initiate RMA for the device

I hope this helps

Thanks

Re: icx 7150 error can't get kernel image

Alex1 — Tue, 04 Apr 2023 03:38:11 GMT

Re: icx 7150 error can't get kernel image

Alex1 — Tue, 04 Apr 2023 03:43:24 GMT

Re: icx 7150 error can't get kernel image

Alex1 — Tue, 04 Apr 2023 03:45:04 GMT

I don't see any instructions to initiate the RMA process. Can you provide that.

Re: icx 7150 error can't get kernel image

Imran_ruckus — Tue, 04 Apr 2023 15:34:20 GMT

Hi @Alex1

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

As per the case description, I could understand that you are trying a software recovery of the Switch which is stuck in boot mode. And getting a ‘kernel image’ error and the ping is not alive.

As "host 192.168.0.3 is not alive"

Are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f

Please let me know if you are getting the same error or are stuck at any point in the software recovery process.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: icx 7150 error can't get kernel image

Alex1 — Tue, 04 Apr 2023 16:11:08 GMT

Hi yes I turned off all firewalls

Re: icx 7150 error can't get kernel image

Imran_ruckus — Tue, 04 Apr 2023 16:22:01 GMT

Hi @Alex1

Thank you for the response and the update.

Great! Now, please retry the software recovery process once again.

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: icx 7150 error can't get kernel image

Alex1 — Tue, 04 Apr 2023 16:37:01 GMT

The firewall was off when I did the recovery process I still had the same result.

Re: icx 7150 error can't get kernel image

Imran_ruckus — Tue, 04 Apr 2023 16:41:35 GMT

Hi @Alex1

Thank you for the response and the update.

Could you please share the screenshots of the errors? And please make sure both the cables are connected to the Switch and Laptop/PC properly.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: icx 7150 error can't get kernel image

Alex1 — Tue, 04 Apr 2023 17:18:45 GMT

Hi I shared the screenshots previously are you able to see them

Re: icx 7150 error can't get kernel image

Imran_ruckus — Tue, 04 Apr 2023 17:43:02 GMT

Hi @Alex1

Thank you for the response.

Please share the latest screenshots of the error once again when we tried to perform software recovery after turning the firewall off. We must confirm it once again as a part of our process.

Thank you again for understanding and patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: icx 7150 error can't get kernel image

Alex1 — Tue, 04 Apr 2023 18:08:29 GMT

The firewall has been off since the first time I did the recovery process. Those are the screenshots of it.

Re: icx 7150 error can't get kernel image

Imran_ruckus — Tue, 04 Apr 2023 18:53:25 GMT

Hi @Alex1

Thank you for the response.

Based on the troubleshooting done, you confirmed, and we saw that after the reset and trying the software recovery process, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the posts as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: icx 7150 error can't get kernel image

Alex1 — Mon, 10 Apr 2023 02:56:55 GMT

Hi I received the new switch and assigned an IP and was able to log into the web interface but the access points are showing as recover and asking for a password.

Re: icx 7150 error can't get kernel image

Imran_ruckus — Mon, 10 Apr 2023 15:34:52 GMT

Hi @Alex1

Greetings!!!

Hope you are doing well!!!

Thank you for the information and update.

Could you please share a picture of the Switch panel showing port connections? (Please refer to the below screenshot)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: icx 7150 error can't get kernel image

Alex1 — Tue, 11 Apr 2023 04:43:00 GMT

the two blue are POE to the access points and the white is going into the ISP router