topic Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS in RUCKUS Support for Lennar Homes

SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

samanthacook176 — Thu, 30 Mar 2023 18:14:08 GMT

ICX7150-C12 still boots from partition #2 vs partition #1 AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS. Its still showing as a "router" and not a "switch"

I followed these steps in this forum which usually work after every power outage when this happens, but not this time after multiple attempts: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

My ICX7150-C12 still boots from partition #2 vs partition #1 like its supposed to and is reading as a "router" vs a "switch" like its supposed to.

I have the correct IP address and serial number if needed upon request.

PLEASE HELP TO GET MY SWITCH RECONNECTED

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

Imran_ruckus — Thu, 30 Mar 2023 18:45:48 GMT

Hi,

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared,

From the case description, I could understand that your RUCKUS switch is stuck on the routing code.

As you mentioned, you have obtained the Switch IP Address, please log in to the CLI as described below and help us with the below queries to assist further.

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands and let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

samanthacook176 — Thu, 30 Mar 2023 20:30:29 GMT

Please allow me to paste my screenshot! This is horrible customer service. Please call me or allow me to post my screenshot so that you can help

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

Imran_ruckus — Thu, 30 Mar 2023 20:36:39 GMT

Thank you for the response.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

Imran_ruckus — Thu, 30 Mar 2023 20:50:12 GMT

Thank you for the response and the information you shared.

This issue is because your switch is still running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshots.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

We suggest you upgrade your switch to the latest stable version to avoid this issue in the future. Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

samanthacook176 — Thu, 30 Mar 2023 21:04:54 GMT

ready for upgrade instructions

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

Imran_ruckus — Thu, 30 Mar 2023 21:36:38 GMT

Thank you for the response and the update.

The recommended stable version is 8095g (08.0.95g)-

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

samanthacook176 — Fri, 31 Mar 2023 00:53:07 GMT

I used your reccomended option #2

I get stuck here: "

Come back to your Putty APP and start the upgrade by running the next command to upgrade the boot:

“copy tftp flash 10.45.19.152 spz10114.bin bootrom”

I GET THIS OUTPUT AFTER FOLLOWING THE STEPS. IM MAKING SURE THAT THE IP ADRESS MATCHES ON THE TTPDF64 ALL AS WELL PRIOR TO PRESING ENTER

SSH@ICX7150-C12-Switch#copy tftp flash 10.0.0.247 spz10114.bin bootrom
Invalid input -> bootrom
Type ? for a list
SSH@ICX7150-C12-Switch#

do u know whats wrong here? I'm messing up the code somehow?

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

Squozen — Fri, 31 Mar 2023 10:20:14 GMT

If you type a '?' instead of typing 'bootrom' what options do you get?

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

Vásquez_Fer — Fri, 31 Mar 2023 12:17:56 GMT

Hi @samanthacook176

Since you are on higher version you dont need to install the 8080f version you can go ahead and install the 8095G firmware version.

You can start from this step:

From the USB guide it will be from step "20" as reference

Best Regards

Fernando Vasquez

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

samanthacook176 — Sun, 02 Apr 2023 05:49:19 GMT

I followed these steps...

Can you confirm if my switch is now up to date?

SSH@ICX7150-C12-Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Sep 22 2019 at 23:54:26 labeled as SPS08090d
(28660224 bytes) from Secondary SPS08090d.bin (UFI)
SW: Version 08.0.90dT211
Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compiled on Thu Apr 21 06:08:52 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3849RBF6
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
--More--, next page: Space, next line: Return key, quit: Control-c

SSH@ICX7150-C12-Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Code Flash Free Space = 1107275776
SSH@ICX7150-C12-Switch#

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

samanthacook176 — Sun, 02 Apr 2023 19:12:46 GMT

Hello -

Can you confirm that I have upgraded my switch to the best and latest version possible?

I have followed all of your steps and want to make sure that I have upgraded the switch properly so that I can avoid future issues as the switch registers as a "router" vs a switch every few months and I hate it.

Can you also please confirm how and when I'm supposed to upgrade it? How am I supposed to know when a new version is out and when it's time to upgrade it?

Please use the details below to confirm if I am now running the best possible version needed to help with all of the issues I constantly experience:

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3849RBF6
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 2 day(s) 22 hour(s) 6 minute(s) 53 second(s)
The system started at 21:58:26 GMT+00 Fri Jan 07 2000

The system : started=warm start reloaded=by "reload"

SSH@ICX7150-C12-Switch#flash
Incomplete command.
SSH@ICX7150-C12-Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Code Flash Free Space = 1107275776
SSH@ICX7150-C12-Switch#

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

Imran_ruckus — Mon, 03 Apr 2023 15:29:58 GMT

Hi @ruckussucks

Greetings!!!

Thank you for the response and the update.

Seems like you have upgraded your Switch successfully to the 8095g version on both partitions. Maybe a reboot is required to apply the new version on the current running partition since it is still showing the old version 8090d. (Please refer to the below screenshot)

Please perform the below commands for the reboot of the Switch:

Note: Hit Enter to accept each command

enable

reload

Once the reboot is done and the Switch is up, please check the version by performing the command ‘show version’ and share the output of the same to verify the same.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

samanthacook176 — Mon, 03 Apr 2023 17:04:49 GMT

Hello -

FIRST, HOW AM I SUPPOSED TO KNOW WHEN A NEW VERSION IS OUT AND WHEN ITS TIME TO UPGRADE? HOW AM I SUPPOSED TO KNOW WHICH VERSION TO UPGRADE MY SWITCH TO WHEN THERE ARE SO MANY OPTIONS? THIS IS VERY IMPORTANT TO ME BECAUSE I WORK FROM HOME AND CAN NOT AFFORD TO CONTINUE HAVING ISSUES WITH MY SWITCH EVERY FEW MONTHS IN THE MIDDLE OF IMPORTANT WORK MEETINGS.

See the output of the reload below and please also confirm that my switch is now up to date.

SSH@ICX7150-C12-Switch>show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on May 6 2022 at 23:24:50 labeled as SPS08095g
(31457280 bytes) from Primary SPS08095g.bin (UFI)
SW: Version 08.0.95gT211
Compressed Primary Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compiled on Thu Apr 21 06:08:52 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3849RBF6
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
--More--, next page: Space, next line: Return key, quit: Control-c^C
SSH@ICX7150-C12-Switch>

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

Imran_ruckus — Mon, 03 Apr 2023 17:26:12 GMT

Hi @ruckussucks

Greetings!!!

Thank you for the response and the information you shared.

Yes, your Switch is now upgraded to the latest stable version SPS08095g. (Please refer to the below screenshot)

For now, you could stay in the upgraded 8095g version which is a stable version for now. However, you could visit the below website link to know the latest stable version when it is released OR you could always contact/raise a query on this Lennar Community Forum, and we will be more than happy to assist you.

Link: (Please refer to the screenshot)

https://support.ruckuswireless.com/software

NOTE: Please feel free to mark the previous troubleshooting posts as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

samanthacook176 — Mon, 03 Apr 2023 17:30:53 GMT

Got it. There has been no phone customer contact support for this. When is there going to be better customer service? I am some what tech savvy but for less tech savvy lennar owners forums is a horrible way to help them.

PLEASE PROVIDE AN UPDATE ON WHEN THIS WILL ACTUALLY CHANGE AND WHATS CURRENTLY BEING DONE TO REMEDY "FORUMS" BEING USED AS THE MAIN LENNAR TECH SUPPORT CHANEL

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

Imran_ruckus — Mon, 03 Apr 2023 22:17:35 GMT

Hi @ruckussucks

Thank you for the response.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

If there are any issues in the future, please do let us know about the issue you are facing; we will assist and help with the troubleshooting steps. We are happier to help you.

We have tried to create the guides as non-technical as possible, so that they are not much difficult to follow.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

samanthacook176 — Mon, 03 Apr 2023 18:59:59 GMT

This isn't showing but this person wrote this:

Hi ruckussucks,

Squozen (Contributor II) posted a new reply in RUCKUS Support for Lennar Homes on 04-03-2023 10:37 AM:

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

A small suggestion: if you have issues every time you lose power you might want to invest in a UPS until you resolve your firmware problem. "

I'm not aware that I have a firmware problem of that there are any more steps I need to take to make sure that my ruckus is functioning properly. Is there something else I should be doing with my firmware?

Also what is a "UPS"?

Re: SWITCH STILL WONT CONNECT AFTER SEVERAL BOOT SEQUENCE & RELOADING ATTEMPTS

Imran_ruckus — Mon, 03 Apr 2023 19:09:02 GMT

Hi @ruckussucks

UPS is a device used for a power backup for uninterrupted power supply.

We have now upgraded the Switch to the latest recommended stable version successfully to avoid these issues in the future during power outages/power spikes. Hope your issue is now resolved.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.