topic New internet service please help! in RUCKUS Support for Lennar Homes

New internet service please help!

Tillery — Thu, 30 Mar 2023 01:04:17 GMT

I can’t figure out how to get the connect.me to show up in my network options.
Could someone please help me?

Re: New internet service please help!

Vásquez_Fer — Thu, 30 Mar 2023 12:48:43 GMT

Hope you are doing well !

It appears that your access points are already configured if you don't know the credentials. I suggest you go to a Factory reset to bring up the configure.me and configure the network correctly.

In order to do a factory reset correctly on one of the access points you must disconnect the rest of your access point from the "ICX-7150-switch", for example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good go ahead and reconnect the other Access Points back.

Here is a guide how to Factory reset and configured correctly:

Physical Factory Reset an Access Points Ruckus:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best Regards

Fernando Vasquez

Re: New internet service please help!

Tillery — Sat, 01 Apr 2023 13:20:13 GMT

No I am not connected! I still can’t can’t figure out how to get internet connected to ruckus. The pictures I sent before were before I unplugged the old internet. Here are current pics.

Re: New internet service please help!

Tillery — Sat, 01 Apr 2023 13:21:03 GMT

Re: New internet service please help!

Tillery — Sat, 01 Apr 2023 13:21:28 GMT

It blinks between those two

Re: New internet service please help!

Vásquez_Fer — Mon, 03 Apr 2023 14:06:09 GMT

Hello @Tillery

Hope you are doing well !

We need to factory reset the network from the "Access Points" and reconfigure it correctly.

Here is a short guide with the most common setups for Lennar home users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Here is a guide how to Factory reset and configured correctly:

Physical Factory Reset an Access Points Ruckus:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best Regards

Fernando Vasquez

Re: New internet service please help!

Vásquez_Fer — Mon, 03 Apr 2023 18:56:01 GMT

Hi @Tillery

Please check my answer let me know if you faced any issue during the factory reset.

Best Regards

Fernando vasquez

Re: New internet service please help!

Tillery — Mon, 03 Apr 2023 21:01:52 GMT

The connect me came up one time but couldn’t configure once I went back to the app. Then the configure me disappeared and I can’t get it to come back up.

Re: New internet service please help!

Vásquez_Fer — Tue, 04 Apr 2023 12:01:43 GMT

Hi @Tillery

Did you turn off the other access point ? so having just one with lights on ?

Best Regards

Fernando Vasquez

Re: New internet service please help!

Tillery — Thu, 06 Apr 2023 16:43:15 GMT

I’m not sure if I have this correct.

Re: New internet service please help!

Jayavidhya — Thu, 06 Apr 2023 19:18:31 GMT

Hi @Tillery

Greetings of the day,

For this process you must disconnect the rest of the access points if you have more than 1 Access Point, from the Switch ICX-7150-C12P and proceed with the factory reset with the access point you left / keep connected to work on this process ( Factory reset ) .

Here is a guide how to Factory reset and configured correctly:

Physical Factory Reset an Access Points Ruckus:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Best regards,

Jayavidhya

Lennar Home Community