topic Re: Power outage caused rukus system to no longer work in RUCKUS Support for Lennar Homes

Power outage caused rukus system to no longer work

jcsny18 — Wed, 29 Mar 2023 02:49:50 GMT

As stated above a power outage caused my system to no longer work I've scored this forum trying to reboot my APs and have even attempted to access and troubleshoot the ICX box. I've hit a roadblock as none of the passwords or usernames working, I am unsure of how to use the other methods to gain access to the unleashed browser, and terminal prompts using my MAC haven't gotten me anywhere. I am not able to connect via a wired connection and am using

My ICX IP address is 192.168.1.211 according to 3rd party IP scan apps

Re: Power outage caused rukus system to no longer work

Vásquez_Fer — Wed, 29 Mar 2023 12:42:01 GMT

Hello @jcsny18

Hope you are doing well !

Could you please let me know the following information :

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Please check the following guide that have the most common admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Example "open terminal":

Telnet:

nc 192.168.1.211 23

SSH:

SSH admin@192.168.1.211

Check as reference How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

Best Regards

Fernando Vasquez

Re: Power outage caused rukus system to no longer work

jcsny18 — Wed, 29 Mar 2023 17:58:55 GMT

Here is a picture of my ICX 7150-C12P

SYST-Green

PWR-Green

under the status lights STAT is also Green

the hyper link you gave denoting the lights is almost completely opaque and I can't see what its describing so hopefully the above picture I took is helpful.

Opaque picture for reference:

Re: Power outage caused rukus system to no longer work

jcsny18 — Wed, 29 Mar 2023 17:51:28 GMT

SYST-Green

PWR-Green

under the status lights STAT is also Green

Re: Power outage caused rukus system to no longer work

Vásquez_Fer — Wed, 29 Mar 2023 18:20:39 GMT

Hi @jcsny18

Hope you are doing well !

The switch seems to work normally based on the color lights, please check the following methods to access the switch remotely.

Check the following guide that have the most common admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Example "open terminal":

Telnet:

nc 192.168.1.211 23

SSH:

SSH admin@192.168.1.211

Check as reference How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices" at the end is option for "MACs"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

Let me know if you are able to get access

Best Regards

Fernando Vasquez

Post Edited

Re: Power outage caused rukus system to no longer work

jcsny18 — Thu, 30 Mar 2023 15:52:16 GMT

I am able to access "terminal" in my mac but the instructions on the link provided don't make sense to me. Do I type in what you have typed above? "Telnet:nc 192.168.1.211 23" or "SSH admin@192.168.1.211"?

also, what's the difference between Telenet and SSH??

still not able to get access as I am still very confused.

Re: Power outage caused rukus system to no longer work

Vásquez_Fer — Thu, 30 Mar 2023 15:59:41 GMT

Hi @jcsny18

Hope you are doing well !

Here is a short guide from apple how to open the terminal :

https://support.apple.com/guide/terminal/open-or-quit-terminal-apd5265185d-f365-44cb-8b09-71a064a42125/mac

ssh and telnet are ways to access the switch one request password and another not , so we need to try one of the options to see if it works.

Best Regards

Fernando Vasquez

Re: Power outage caused rukus system to no longer work

jcsny18 — Thu, 30 Mar 2023 16:02:29 GMT

Yes, I am aware of how to access the terminal in my mac I am just confused as to what to do next. what do I type in the terminal?

Re: Power outage caused rukus system to no longer work

Vásquez_Fer — Thu, 30 Mar 2023 16:15:50 GMT

Hi @jcsny18

Hope you are doing well !

Ok in Terminal use only what is inside the quotes "inside" let's try to access the switch using ssh or telnet option.

Telnet

"nc 192.168.1.211 23"

SSH

"ssh admin@192.168.1.211"

"ssh super@192.168.1.211"

Passwords can be : Lennar or sp-admin or Ruckus1

These are key sensitive

Best regards

Fernando Vasquez

Re: Power outage caused rukus system to no longer work

jcsny18 — Thu, 30 Mar 2023 20:03:29 GMT

I typed in the prompt and nothing happened.

Re: Power outage caused rukus system to no longer work

Vásquez_Fer — Thu, 30 Mar 2023 20:23:52 GMT

Hi @jcsny18

Please close it open a new terminal and try the SSH options.

Best Regards

Fernando Vasquez

Re: Power outage caused rukus system to no longer work

jcsny18 — Fri, 31 Mar 2023 01:51:43 GMT

......still nothing

Re: Power outage caused rukus system to no longer work

Vásquez_Fer — Fri, 31 Mar 2023 12:08:12 GMT

Hi @jcsny18

If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Best Regards

Fernando Vasquez

Re: Power outage caused rukus system to no longer work

jcsny18 — Wed, 05 Apr 2023 00:35:32 GMT

I followed everything these steps are very confusing and still nothing after downloading the drivers and connecting via usb-c cable I still do not have access.

Re: Power outage caused rukus system to no longer work

Imran_ruckus — Wed, 05 Apr 2023 19:46:34 GMT

Hi @jcsny18

Greetings!!!

Thank you for the response and the update.

Apologies for the inconvenience.

Could you please share the screenshots of the errors? And also

Could you please provide an image/photo of where you are trying to connect via console / Ethernet from ICX 7150 - C12P (USB type C to USB) to the PC? (Physical setup) like the following example:

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Power outage caused rukus system to no longer work

jcsny18 — Tue, 09 May 2023 19:23:23 GMT

I am using a Macbook the terminal readers you gave above are only compatible with Microsoft OS. but regardless here are the pictures you requested.

Re: Power outage caused rukus system to no longer work

Imran_ruckus — Tue, 09 May 2023 20:34:16 GMT

Hi @jcsny18

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Could you please perform an IP Scan and try to browse your ICX-7150-C12P Switch IP address on a web browser? Once you get your Switch IP address please try to log in and confirm.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

As mentioned, try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power outage caused rukus system to no longer work

jcsny18 — Wed, 10 May 2023 18:04:48 GMT

I am able to get to the login page now but none of the aformentioned password user name combinations work

Re: Power outage caused rukus system to no longer work

Imran_ruckus — Wed, 10 May 2023 19:36:03 GMT

Hi @jcsny18

Thank you for the response and the information you shared.

Please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power outage caused rukus system to no longer work

jcsny18 — Wed, 10 May 2023 19:47:08 GMT

none of those combinations work as stated before