Re: No lights no power

Ladyk1016 — Fri, 24 Mar 2023 19:39:28 GMT

Yes this is a Lennar setup

sanjay_kumar — Sat, 25 Mar 2023 00:31:23 GMT

HI @Ladyk1016
We have a dedicated support for Lennar homes, let me route to the thread to the correct team for further support on this.

Imran_ruckus — Mon, 27 Mar 2023 20:06:40 GMT

Hi @Ladyk1016

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared,

From the case description, I can understand that your RUCKUS setup is not powering up.

Could you please let us know?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. May I know on which device you are unable to see the lights powering up Ex: Switch or Access Points? (Please share the pictures of the same)

Switch:

Access Point:

3. Also please Make sure it is plugged into a well-known outlet/power source.

4. How many Access Points are connected to the Switch?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Please help us with the above queries to assist you further. Or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

topic Re: No lights no power in RUCKUS Support for Lennar Homes