Ruckus replacement

Tami — Mon, 27 Mar 2023 17:16:28 GMT

My Smart things app repeatedly disconnects and connects over and over again. I tried rebooting it and this only resolved it for one hour. I mentioned it to my community chat and others have had theirs replaced due to software issue. Please help.

Re: Ruckus replacement

Imran_ruckus — Mon, 27 Mar 2023 17:34:47 GMT

Hi @Tami

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the case description, I could understand that your RUCKUS Internet setup is unstable.

Apologies, we cannot replace the Switch if it is not a hardware issue. Warranty is not covered on software issues as it can be fixed by the troubleshooting steps.

Could you please let us know?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC)

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below screenshot)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Please let us know the answers to the above queries to assist you further or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

topic Re: Ruckus replacement in RUCKUS Support for Lennar Homes

Ruckus replacement

Re: Ruckus replacement