topic Re: Switch Stuck in Router Mode in RUCKUS Support for Lennar Homes

Switch Stuck in Router Mode

Vfermin72 — Fri, 24 Mar 2023 21:14:44 GMT

I already know what the issue is and I need to send the switch in and receive a new one. According to the support specialist I spoke with: “Confirmed Switch listed as router on ISP device table. Unable to Telnet to flash image.

Nothing can be done in order to remotely fix the issue and new hardware needs to be sent.

Re: Switch Stuck in Router Mode

Imran_ruckus — Fri, 24 Mar 2023 21:53:28 GMT

Hi @Vfermin72

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared,

From the case description, I could understand that your RUCKUS Switch is booted on Routing Code.

Apologies, we cannot replace the unit as this Routing Code issue is a software issue that can be resolved with the troubleshooting steps.

If you are unable to access the switch via Telnet. Please try to access via SSH with port number 22 and log in with a Switch username and password. And please make sure you sure the correct IP address of the Switch (Please refer to the below guide to verify the switch IP address).

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

If you are still unable to take CLI Access to the Switch, it can be done by taking access to the console of the Switch.

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

If you access should look like this:

ICX7150-C12 Router>

Once you are logged in to the ICX-7150-C12P please follow and perform the below commands.

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

(Please share the output screenshot of the ‘show version’ command to check your current Switch version, if the upgrade is needed to avoid this problem in the future)

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please let me know if you have any queries in this regard.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Switch Stuck in Router Mode

Vfermin72 — Mon, 27 Mar 2023 14:42:56 GMT

Hello,

Thank you for your response. I have no experience in IT. You're asking me to complete certain steps, use certain commands/programs, and connect certain cables between my device and my switch that I do not have. How do you expect the average persons to complete these steps? I understand that this is how your company would like to handle support request but I can easily say that I won't be able to do these steps.

Re: Switch Stuck in Router Mode

Imran_ruckus — Mon, 27 Mar 2023 17:11:45 GMT

Hi @Vfermin72

Greetings!!!

Thank you for the response.

Apologies for the inconvenience caused,

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Please do let us know about the issue you are facing; we will assist and help with the troubleshooting steps. We are happier to help you.

We have tried to create the guides as non-technical as possible, so that they are not much difficult to follow.

However, if you continue to have difficulty following the steps, we would recommend that you seek outside help or a technician.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Switch Stuck in Router Mode

xlearntechnow — Sun, 22 Sep 2024 03:31:03 GMT

Back in 2021 I got in a call with a technician and he was able to resolved for me the issue on this unit. He was telling me that his model has router and switch capabilities. So you have to copy the setting as switch on secondary and primary should be the same

Re: Switch Stuck in Router Mode

Imran_ruckus — Wed, 25 Sep 2024 12:44:52 GMT

Hi @xlearntechnow

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Switch Stuck in Router Mode

xlearntechnow — Wed, 25 Sep 2024 15:32:16 GMT

Can you provide me the steps in how to make option 1 and option 2 works as switch with the same settings. Disable the router options

Re: Switch Stuck in Router Mode

Imran_ruckus — Wed, 25 Sep 2024 16:25:23 GMT

Hi @xlearntechnow

I hope this message finds you well.

Thank you for your response.

I apologize for any misunderstanding regarding your query. Could you please elaborate the issue.

Additionally, I would appreciate your response with the four questions I raised in my initial post in this thread.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Switch Stuck in Router Mode

Imran_ruckus — Fri, 27 Sep 2024 12:29:58 GMT

Hi @xlearntechnow

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

I would appreciate your response to the four questions I raised in my initial post in this thread.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Switch Stuck in Router Mode

Imran_ruckus — Tue, 01 Oct 2024 12:08:30 GMT

Hi @xlearntechnow

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community