topic Re: Internet not working if connected to Ruckus switch/WAP(since a brief power outage). Please help. in RUCKUS Support for Lennar Homes

Internet not working if connected to Ruckus switch/WAP(since a brief power outage). Please help.

ruckususer22 — Mon, 13 Mar 2023 19:06:51 GMT

I am facing internet connectivity issues when connected to my ruckus network configured in my house. Source of this internet is at&t and i find absolutely no connectivity issues if i directly connect to at&t router. Mobile apps are not working when connected to ruckus wap. Internet in general is very slow and intermittently getting disconnected as well.

Tried soft disabling old WLANs through unleashed app, and created new WLANs and connected only limited devices(2-3). Problem still persists. Please help.

Re: Internet not working if connected to Ruckus switch/WAP(since a brief power outage). Please help.

Jayavidhya — Mon, 13 Mar 2023 19:37:52 GMT

Hi @ruckususer22

Greetings of the day,

Thanks for the details provided.

Based on your description, it seems like your switch is running from routing code, due the power outage the switch starts running the wrong code.

To solve this issue, you can connect to your local router via Ethernet or Wi-Fi and your are not going to have connectivity issues from there

Here's a short Guide about the normal setup for home users:

Where the main (white) box in your cabinet is the switch (ICX 7150-12CP)

And the boxes on the ceiling are the Wireless Access Points

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

We have 2 ways to access to the Switch 1- In a logical way via Ip address (IPs are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

1-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-This guide show you how to access remotely to your switch

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3-This guide contains the usernames and passwords if accessing on the switch ask you for that

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

4-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

1-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2-Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘4’

Also you can use the below link to solve this issue.

https://www.youtube.com/watch?v=z4zbJcBSuuw

https://www.youtube.com/watch?v=koUNH9OaadQ

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Internet not working if connected to Ruckus switch/WAP(since a brief power outage). Please help.

ruckususer22 — Thu, 16 Mar 2023 20:23:19 GMT

Thanks for the answer to this. Will configuring step-4 resolve the problem?

Re: Internet not working if connected to Ruckus switch/WAP(since a brief power outage). Please help.

Jayavidhya — Thu, 16 Mar 2023 20:42:53 GMT

Hi @ruckususer22

Yes, please follow the below link to solve the routing code issue.

Here are the steps how to fix the ‘routing code’ step by step (2 guides)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

Also please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Internet not working if connected to Ruckus switch/WAP(since a brief power outage). Please help.

ruckususer22 — Sun, 26 Mar 2023 22:57:02 GMT

Hi. Using step-1 i used advanced-ip-scanner and figured out 3 IPs on ruckus name.

first two IPs are routing me to unleashed.ruckuswireless.com as suggested

Third IP ideally should take me to switch page. But when i tried that third IP from browser, i see 'page not found' error on browser.

When i entered this third IP in putty, the comman prompt is not showing anything either.

When i did ping from command prompt for this third IP, i received 'desination host unreachable' error message.

Please assist. Thanks.

Re: Internet not working if connected to Ruckus switch/WAP(since a brief power outage). Please help.

ruckususer22 — Mon, 27 Mar 2023 05:41:56 GMT

Hi - I am able to figure out the switch ip as 192.168.1.128. When i try to login through web UI, system is not accepting my username and password. Can someone suggest how to hard reset the password and access switch.

Re: Internet not working if connected to Ruckus switch/WAP(since a brief power outage). Please help.

Imran_ruckus — Mon, 27 Mar 2023 16:02:06 GMT

Hi @ruckususer22

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Could you please try to log in with default credentials with the combination shown below:

You could also try the Telnet and SSH option to log in on to CLI (Putty)- Please refer below

SSH- Port 22

Telnet – Port 23

If you are able to login via Telnet Port-23, we could reset the Username and Password. Please confirm.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Internet not working if connected to Ruckus switch/WAP(since a brief power outage). Please help.

ruckususer22 — Tue, 28 Mar 2023 05:17:31 GMT

Hello Imran,

If i connect to ruckus network via wi-fi, then ping 192.168.1.128 from cmd is saying 'destination host unreachable'. putty is also showing blank cmd screen.

If i connect to my service provider router, then ping 192.168.1.128 is showing as connected (1 ms etc.,). type 192.168.1.128 in browser is also showing ruckus page. I tried entering all usernames and passwords combination mentioned above. But it did not let me login through UI. From putty, i see only blank page if i try SSH, telnet with port 22, 23.

Please suggest if i am doing everything correct here.

Thank you!

Re: Internet not working if connected to Ruckus switch/WAP(since a brief power outage). Please help.

Vásquez_Fer — Tue, 28 Mar 2023 14:16:18 GMT

Hi @ruckususer22

Hope you are doing well !

If access via IP doesn't work, reboot your local router, then run IP scanner and check if you can ssh or telnet into the switch.

If it definitely doesn't work, we need to access to the switch using a cable usb type c " switch" to usb " PC " ( console access )

Here is a short guide that show you how to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Best Regards

Fernando Vasquez