topic Re: Switch in boot mode after power outage in RUCKUS Support for Lennar Homes

Switch in boot mode after power outage

nimittsarda — Sat, 25 Feb 2023 03:39:43 GMT

We had a power outage recently after which the AP points do not boot up. I connected my laptop to the Ruckus ICX 7150-C12P Switch via putty but the switch remains in "boot" mode. I tried booting from primary and secondary partition but for both it says corrupted.

So I followed instruction in this link to try and install new image, however now I am stuck at "host 192.168.0.2 is not alive" I set all the required environment variables (as can be seen from the snip below). Please help!

printenv baudrate=9600 ipaddr=192.168.0.3 serverip=192.168.0.2 netmask=255.255.255.0 gatewayip=192.168.0.2 uboot=mnz10115.bin image_name=SPR08090d.bin ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800) Environment size: 189/16379 bytes ICX7150-Boot>ping 192.168.0.2 Change GMAC speed to 1000MB Using bcm_xgs_gmac-0 device ping failed; host 192.168.0.2 is not alive ICX7150-Boot>

Re: Switch in boot mode after power outage

nimittsarda — Sat, 25 Feb 2023 03:42:05 GMT

Re: Switch in boot mode after power outage

Imran_ruckus — Mon, 27 Feb 2023 16:37:10 GMT

Hi nimittsarda

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

From the case description, I could understand that after a recent power outage, AP is not booting up.

Could you please let us know if you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture)

As you mentioned that Switch is stuck on boot mode, do you mean the Switch with amber light on "SYST" and a green light on the "PWR”?

Please let me know if you have any queries in this regard.

Thank you.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Switch in boot mode after power outage

nimittsarda — Mon, 27 Feb 2023 22:54:49 GMT

Thank you Imran for the quick reply.

SYST has amber light and PWR has green light. Others are off

For boot mode, I connected my laptop to the switch and logged in. There it says "ICX7150-Boot" (refer the image in the post.

Re: Switch in boot mode after power outage

Imran_ruckus — Mon, 27 Feb 2023 23:20:41 GMT

Hi nimittsarda

Thank you for the response and the information you shared.

Could you please provide an image/photo of where you are trying to connect via console / Ethernet from ICX 7150 - C12 P (USB type C to USB ) to the PC. (Physical setup)? like the following example:

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Switch in boot mode after power outage

nimittsarda — Mon, 27 Feb 2023 23:35:16 GMT

Please see attached

Re: Switch in boot mode after power outage

Imran_ruckus — Mon, 27 Feb 2023 23:40:28 GMT

Hi nimittsarda

Thank you for sharing the requested information and pictures.

Based on the troubleshooting done, and we confirmed after the reset, booting up the Switch, and after trying the software recovery process, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Switch in boot mode after power outage

nimittsarda — Mon, 27 Feb 2023 23:45:23 GMT

Thank you Imran, I will ask for replacement.

Re: Switch in boot mode after power outage

nimittsarda — Mon, 27 Feb 2023 23:52:40 GMT

Imran RMA support case is asking for the serial number, I am not sure how to get that. Can you please help?

Re: Switch in boot mode after power outage

Imran_ruckus — Tue, 28 Feb 2023 00:07:11 GMT

Hi nimittsarda

Thank you for the response.

You could find the Serial Number of the Switch at back of the Switch Unit (As shown in the below screenshot)

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Switch in boot mode after power outage

fan_the_man — Sun, 26 Mar 2023 04:49:32 GMT

Hello,

I had the same exactly issue. How can I get a replacement?

Thanks,

Fan

Re: Switch in boot mode after power outage

Imran_ruckus — Mon, 27 Mar 2023 15:20:05 GMT

Hi @fan_the_man

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well

As this case is raised by @nimittsarda which is now resolved.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.