topic Re: Ruckus not working since I switched internet carriers in RUCKUS Support for Lennar Homes

Ruckus not working since I switched internet carriers

Gbunch702 — Thu, 23 Mar 2023 22:46:57 GMT

I recently switched carriers to Cox and neither of my ruckus extenders are working now. Only getting a red light. Need help resetting so they work, please

Re: Ruckus not working since I switched internet carriers

Imran_ruckus — Thu, 23 Mar 2023 22:57:29 GMT

Hi @Gbunch702

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared,

From the case description, I could understand that your RUCKUS setup is not working after changing Internet carriers or Internet Service Providers (ISP)

Could you please let us know?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

2. Also please Make sure it is plugged into a well-known outlet/power source.

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch and how many are affected? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below screenshot)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus not working since I switched internet carriers

Gbunch702 — Fri, 24 Mar 2023 00:27:26 GMT

I have two of those and each only has a red power light on. I am trying to include a picture I took, but this site is not letting me.

Re: Ruckus not working since I switched internet carriers

Gbunch702 — Fri, 24 Mar 2023 00:42:06 GMT

I have 3 pictures and it tells me that even one is too large to upload. Not sure how to get a picture uploaded if it’s too large. This is frustrating. Has to be an easier way to do this than over email

Re: Ruckus not working since I switched internet carriers

Imran_ruckus — Fri, 24 Mar 2023 15:34:02 GMT

Hi @Gbunch702

Greetings!!!

Thank you for the response.

Apologies for the inconvenience caused.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus not working since I switched internet carriers

Gbunch702 — Fri, 24 Mar 2023 16:25:43 GMT

It says the picture is too large. Not sure how, it is the same size as any other picture.

Re: Ruckus not working since I switched internet carriers

Gbunch702 — Fri, 24 Mar 2023 16:28:51 GMT

Re: Ruckus not working since I switched internet carriers

Gbunch702 — Fri, 24 Mar 2023 16:30:44 GMT

Re: Ruckus not working since I switched internet carriers

Gbunch702 — Fri, 24 Mar 2023 16:31:58 GMT

These are all the pics I have. Please help me get this corrected so I can have the Wi-Fi in the house.

Re: Ruckus not working since I switched internet carriers

Imran_ruckus — Fri, 24 Mar 2023 16:41:41 GMT

Hi @Gbunch702

Thank you for the response and the information you shared.

Could you please share one more picture of the Switch showing the ports and light status, like the below example?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus not working since I switched internet carriers

Gbunch702 — Fri, 24 Mar 2023 17:01:17 GMT

I will see if I can get a picture of that, as you can see it is not facing in a way for me to get a picture.

Re: Ruckus not working since I switched internet carriers

Gbunch702 — Fri, 24 Mar 2023 17:07:08 GMT

Re: Ruckus not working since I switched internet carriers

Imran_ruckus — Fri, 24 Mar 2023 17:36:58 GMT

Hi @Gbunch702

Thank you for the response and the information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router is plugged into the wrong port on the Switch panel. It must be plugged into the 1 in-12 ports as shown in the below screenshot.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus not working since I switched internet carriers

Gbunch702 — Fri, 24 Mar 2023 17:51:52 GMT

Okay, I switched the port. What are the next steps?

Re: Ruckus not working since I switched internet carriers

Imran_ruckus — Fri, 24 Mar 2023 18:11:50 GMT

Hi @Gbunch702

Thank you for the response and the information you shared.

Now you can check your APs and try to access the Internet. If APs still have Red color light, please unplug and plug both the AP ethernet cable (Cables marked in the screenshot below) on the Switch and try to connect.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Ruckus not working since I switched internet carriers

Gbunch702 — Fri, 24 Mar 2023 18:56:30 GMT

It started to power up and the light turned green. And the 2.4 and 5 started to light up, then it turned red again on the power and all other lights are off

Re: Ruckus not working since I switched internet carriers

Gbunch702 — Fri, 24 Mar 2023 18:59:26 GMT

Now it looks like it’s starting up again

Re: Ruckus not working since I switched internet carriers

Gbunch702 — Fri, 24 Mar 2023 19:01:10 GMT

Now it seems to be working.

Re: Ruckus not working since I switched internet carriers

Imran_ruckus — Fri, 24 Mar 2023 19:16:40 GMT

Hi @Gbunch702

Thank you for the response and the update.

As per the light status of the APs, they seem to be in a normal state.

Please refer to the below link for the AP light status information.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please confirm if your APs are working now.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.