topic Re: IP address in RUCKUS Support for Lennar Homes

IP address

RCK — Thu, 23 Mar 2023 18:45:18 GMT

So I've been going back and forth for awhile with you guys on rebooting a broken 7150, I have performed everything in the description of how To's except for when scanning for the IP address to the ruckus it does not show up, and yes, I was connected and still nothing. I added to my post that I already had and did not get a response on whether it would show up under something other then Ruckus. You can see my post under RCK.

Re: IP address

Jayavidhya — Thu, 23 Mar 2023 19:36:18 GMT

Hi @RCK

Greetings of the day,

For detailed understanding of the issue please share the below details.

1:Are the Access points getting power?

2:If the Access Points are getting power, can you connect to the SSID/Wi-Fi ID?

3:Is the SSID/Wi-Fi ID from the Access Point is slow, but the AT&T work fine?

4:Please confirm if the ICX7150 Switch SYS LED light is amber or green?

Please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Best regards,

Jayavidhya

Lennar Home Community

Re: IP address

RCK — Thu, 23 Mar 2023 19:48:23 GMT

if you will look at the conversations we have been having, (RCK on page 10) The switch is not booting up after power loss, ap 's have not lights on, there is one green light , one amber light, nothing happens when you press staus button, Ive gone through all of your directions and no IP address comes up.

Re: IP address

Jayavidhya — Thu, 23 Mar 2023 21:09:34 GMT

Hi @RCK

Thanks for the information.

Based on the LED status of your switch it seems that your switch is stuck in boot mode. To solve this issue we need to perform software recovery, so please follow the steps carefully while performing the software recovery process.

Here I attach the quick guide to perform software recovery process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027

If the IP address of switch does not appear on the IP Scanner please reboot the local Router ( ISP device )

Another solution is to log in in your local Router and check the 'device list'

https://www.wikihow.com/See-Who-Is-Connected-to-Your-Wireless-Network

https://www.howtogeek.com/204057/how-to-see-who%E2%80%99s-connected-to-your-wi-fi-network/

If you face any issue please share the screenshot of the error you are getting while performing the steps.

Best regards,

Jayavidhya

Lennar Home Community

Re: IP address

RCK — Thu, 23 Mar 2023 23:27:54 GMT

only shows up on past connected device and shows wired and offline

Re: IP address

RCK — Thu, 23 Mar 2023 23:31:37 GMT

scanned ATT wifi and gateway and internet is all working correctly, the Ruckus is not..

Re: IP address

Sherallen — Fri, 24 Mar 2023 00:04:55 GMT

I'm having the exact same issue and have been trying for about 3 weeks to get it resolved. I have power to my Ruckus ICX 7150 and even after resets still have no power lights on my R510 Access Point. My 7510 has a power light and an amber light, when I reset the switch, it will flash amber lights but still no resolve.

I have internet from my ISP, but nothing else works for my Lennar Smart Home.....Ring Doorbell, Alexa Echo devices, printer, Schlage Doorlocks, etc. This is such a frustrating situation that seems to be VERY common with the Lennar Homes, yet it's hard to find a solution to the problem. My issue started after a power outage, and happens about once a year. I end up "accidentally" resolving the problem myself after wasting a month of my life. There has to be something or someone that can help with this.

Re: IP address

Sherallen — Fri, 24 Mar 2023 00:07:16 GMT

I should also add that I have tried to reset the R510 Access Point as well as the Ruckus Switch. Still nothing happens and no lights come on the AP

Re: IP address

RCK — Fri, 24 Mar 2023 00:09:15 GMT

I feel you sherallen, been dealing with this way too long..

Re: IP address

Jayavidhya — Fri, 24 Mar 2023 15:19:44 GMT

Hi @RCK

In order to fix the issue, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch), however I will advise performing a hard factory reset first, let me add the steps.

1:Factory reset:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

Best regards,

Jayavidhya

Lennar Home Community

Re: IP address

RCK — Fri, 24 Mar 2023 17:33:23 GMT

I have performed that factory reset multiple times and it never goes to green lights, actually the amber lights blink for days until I pope the reset button again to make it stop..

IT DOES NOT WORK..

Re: IP address

Jayavidhya — Fri, 24 Mar 2023 18:33:56 GMT

Hi @ RCK

While performing the software recovery, if you are not able to find the IP address of the switch you can try console access of the switch.

1. Here I share the guide on how to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

2. Once you are done with the step 1 please follow the below link to perform software recovery process from step '4'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: IP address

RCK — Fri, 24 Mar 2023 20:21:19 GMT

you keep telling me the same thing and I keep telling you none of it works..

Re: IP address

Sherallen — Sun, 26 Mar 2023 21:52:00 GMT

No disrespect, but PLEASE pass this issue on to one of your seniors! @RCK and I seem to be having the exact same issues and you haven't been able to resolve the problem. Telling us to do the same thing repeatedly (when I've tried it at least 20 times already) doesn't help the frustration.

Re: IP address

Vásquez_Fer — Tue, 28 Mar 2023 14:28:09 GMT

Hello @RCK

Hope you are doing well !

To solve this problem, we need to access the console of the switch using a cable Type-C " Switch" to USB cable " PC " , If you face any issue while accessing the console, please let us know.

Follow the guide below: How to console in the ICX-7150-12cp:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Best Regards

Fernando Vasquez

Re: IP address

RCK — Tue, 28 Mar 2023 14:31:36 GMT

once again, already have done that..So tired of dealing with Ruckus I have purchased another swith and have reached out to Lennar with what I think of the product and customer service, I was very happy to find out Lennar no longer uses this product. have a good day.

Re: IP address

Vásquez_Fer — Tue, 28 Mar 2023 14:41:52 GMT

Hi @RCK

Sorry for the inconvenience caused please feel free to reach us at any time more than happy to assist you.

Best Regards

Fernando Vasquez