topic Re: Wifi is broadcasting but there is no internet in RUCKUS Support for Lennar Homes

Wifi is broadcasting but there is no internet

mrbrigam — Thu, 23 Mar 2023 02:19:48 GMT

I have had major problems with ruckus, I can see my network, but if i try to connect to it, it says no internet. I have power cycled and that does not do anything, all ap lights are solid green except for "AIR" which is off. wi-fi went out in the complex this morning and everyones came back except for me. Been working on it for 4 hours now, Please help.

Re: Wifi is broadcasting but there is no internet

Sunil_Acharya — Thu, 23 Mar 2023 04:41:41 GMT

Hi mrbrigam

Greetings,

ALL LED's are green except AIR is expected which says AP is up and broadcasting 2.4 G and 5 G.

May i know the AP powered through POE or external DC power injector ?

Please make sure cables are correctly connected to the AP.

Please check if AP uplink cable has access to internet by connecting directly to the LAN port of DESKTOP/LAPTOP.

Please connect the SSID using laptop/desktop and check if you are able to ping 8.8.8.8 and also gateway ip address of the network.

Please try to forget the SSID and reconnect to the SSID.

Please let us know model of the AP.

Regards,

Sunil Acharya

Re: Wifi is broadcasting but there is no internet

mrbrigam — Thu, 23 Mar 2023 14:18:35 GMT

I was wrong about AP lights, one ap is like that the other is Green power, control and air is off, 2.4 is amber and 5g is green.

Both ap's are POE and R510 is the model.

I do not know what the ap uplink cable is, but ethernet is not working.

Forgetting and reconnecting doesnt work.

I will try to ping 8.8.8.8 when i get back to my house.

Re: Wifi is broadcasting but there is no internet

Imran_ruckus — Thu, 23 Mar 2023 16:01:55 GMT

Hi @mrbrigam

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

From the case description, I can understand that your AP Wi-Fi broadcast is not working.

As per the light status of the APs, they seem to be working normally. Please refer to the below link for the same.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Could you please let us know?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC)

3. How many Access Points are connected to the Switch?

Please help us with the above queries to assist you further. Or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Wifi is broadcasting but there is no internet

mrbrigam — Thu, 23 Mar 2023 16:51:32 GMT

1. It was working before, I do not know if there was a power outage because i was not home, but the wifi went down throughout the community, it came back to everyone else in the community.

2.I do not know about the ISP, The Internet is provided by the HOA and is a part of my HOA fee, so i do not know how the internet gets into the switch. I assume it is one of the CAT6 cables that is plugged into the switch.

3. Two access points are connected

Re: Wifi is broadcasting but there is no internet

Imran_ruckus — Thu, 23 Mar 2023 17:32:44 GMT

Hi @mrbrigam

Thank you for the response and the information.

We suggest you confirm the speed transmitted by your Internet Service Provider (ISP) to check if you can access the Internet. You could check the ISP connectivity from the Router, maybe with Local Router Wi-Fi or by an Ethernet cable from the Router a laptop, or a PC. (Please refer to the below pictures).

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Wifi is broadcasting but there is no internet

mrbrigam — Thu, 23 Mar 2023 17:39:22 GMT

I have a router but it caused more problems when i tried to plug it in so all that i have plugged in currently is the switch and the aps

Re: Wifi is broadcasting but there is no internet

mrbrigam — Thu, 23 Mar 2023 17:39:57 GMT

When i check the ethernet from the switch i have no internet

Re: Wifi is broadcasting but there is no internet

Imran_ruckus — Thu, 23 Mar 2023 18:12:44 GMT

Hi @mrbrigam

Thank you for the response.

I would suggest you check your Internet connectivity as described in my previous post. Without stable/working Internet from the ISP (Internet Service Provider) switch does not transmit Internet to APs or any devices.

Please refer to the short guide link below about how to connect the devices:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Wifi is broadcasting but there is no internet

mrbrigam — Thu, 23 Mar 2023 22:32:35 GMT

Laptop tests at 94ish mbps when plugged in to isp

Re: Wifi is broadcasting but there is no internet

Imran_ruckus — Thu, 23 Mar 2023 22:50:56 GMT

Hi @mrbrigam

Thank you for the response.

If you are getting expected speed and Internet is stable from your ISP.

On the Switch side this issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike may be) which may be running on a ‘Routing Code (SPR)’ results in causing this issue.

You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages/ power spikes most of the time, this is a known issue for Lennar home users.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

-MAC address: Physical address of the device this never changes

- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

There are multiple ways to fix this issue as described in below steps:

Please follow the below steps:

1. To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

3. Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

(Please share the output screenshot of the ‘show version’ command to check your current Switch version, if the upgrade is needed to avoid this problem in the future)

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways:

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

4. If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow and perform the same commands that are on point '3'

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.