topic Re: No power to access point on ceiling in RUCKUS Support for Lennar Homes

No power to access point on ceiling

Kpeck — Tue, 10 Jan 2023 17:43:33 GMT

Hello,

Our power went out just where all of our modem and the other 80 things probably plugged into it and now the wireless access point has no lights on and everything that was connected to that now has no internet and is not working. I’ve looked through similar questions and tried to follow those steps. Nothing seems to work.

Long story short I need help we are stumped. Is there too much plugged in? I just want to fix it and it’s hard to get an answer.

TIA

Re: No power to access point on ceiling

Vásquez_Fer — Tue, 10 Jan 2023 22:32:59 GMT

Hi @Kpeck

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2- Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: No power to access point on ceiling

Kpeck — Wed, 11 Jan 2023 21:09:13 GMT

Never been unplugged it’s still plugged into how they set it up. Trying to attach a picture I see both green and amber

Re: No power to access point on ceiling

Kpeck — Wed, 11 Jan 2023 21:10:10 GMT

Re: No power to access point on ceiling

Vásquez_Fer — Wed, 11 Jan 2023 21:26:24 GMT

Hi @Kpeck

Seems that you switch may present some PoE issue (power over Ethernet)
To solve this you must access the command line of the Switch and do some diagnostics

1-For this we must locate the IP address for the Switch (this is a logical address assigned by your local router (ISP) to the switch) I will leave a quick guide:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-After that we must remotely access to device, I leave a guide on how to access to the switch

Here is a quick guide how to access via CLI of the devices

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this

ICX7150-C12 Switch>

3-Write the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version
ICX7150-C12 Switch#show inline power
ICX7150-C12 Switch#show inline power detail

Copy and paste the results on the chat (here)

If you cannot access via IP we can access physical using a console cable

How to console in the ICX-7150-C12p

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in via console go to the Step '3'

Best Regards

Fernando Vasquez

Re: No power to access point on ceiling

Kpeck — Wed, 11 Jan 2023 21:29:36 GMT

Oo man I am already confused by all this language how is a normal person supposed to figure this out 😭😭

Re: No power to access point on ceiling

Vásquez_Fer — Wed, 11 Jan 2023 22:26:56 GMT

Hi @Kpeck

Hope you are doing well !

Please keep me update step by step we can Figured out !

Best Regards

Fernando Vasquez

Re: No power to access point on ceiling

carlos_messe — Tue, 21 Mar 2023 15:12:46 GMT

Fernando,

I've been tracking this thread for the same reasons. I have the PuTTY results. Can I start a new thread with you so as not to confuse thsi one? Thanks.

Re: No power to access point on ceiling

Imran_ruckus — Tue, 21 Mar 2023 15:35:24 GMT

Hi @carlos_messe

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well

Yes please. As this is a old post trail, to avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: No power to access point on ceiling

Brewman — Tue, 11 Jul 2023 19:40:07 GMT

Under How to find my Ruckus “Devices IP address” using free application.

option2, the recommended app doesn’t exist.

Re: No power to access point on ceiling

Jayavidhya — Tue, 11 Jul 2023 19:47:28 GMT

Hi @Kpeck

Greetings of the day,

As this case was raised by @Kpeck , please create a new case explaining all the detailed description of the issue so that we can guide you properly without any confusion.

Please let us know if you have any queries in tis regard.

Best regards,

Jayavidhya

Lennar Home Community