topic Re: Lennar Wifi very spotty since power outage. in RUCKUS Support for Lennar Homes

Lennar Wifi very spotty since power outage.

jvolpe04 — Mon, 20 Mar 2023 21:12:23 GMT

Our wifi has been spotty for months. I have rebooted ruckus and xfinity several times. I can connect to xfinity perfectly but my ruckus connection drops every few minutes. I downloaded Unleashed and the only issue I see currently is: Total 1 Switch - Pending - No Connected Devices - ICX7150-C12-Router. When I try to access the switch from the app, it says: pending-no-ip then the Switch login pops up. I tried every un/pw configuration listed in this forum. ie. admin/lennar, etc. I also have obtained my Router IP address. Please advise.

Re: Lennar Wifi very spotty since power outage.

Imran_ruckus — Mon, 20 Mar 2023 22:05:50 GMT

Hi @jvolpe04

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

From the case description, I could understand that your RUCKUS Internet setup is slow after a power outage.

This issue may happen when the Switch starts running on the Routing code. The Switch should run on the Switching code to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages/ power spikes most of the time, this is a known issue for Lennar home users.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There are multiple ways to fix this issue as described in below steps:

Please follow the below steps:

As you mentioned, you have obtained the Switch IP Address,

1. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

2. Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

(Please share the output screenshot of the ‘show version’ command to check your current Switch version, if the upgrade is needed to avoid this problem in the future)

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways:

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

3. If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow and perform the same commands that are on point '2'

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Lennar Wifi very spotty since power outage.

jvolpe04 — Mon, 20 Mar 2023 23:36:45 GMT

This worked! Wow! Thank you so much! I am fully connected!

Re: Lennar Wifi very spotty since power outage.

Imran_ruckus — Mon, 20 Mar 2023 23:57:19 GMT

Hi @jvolpe04

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

NOTE: Please feel free to mark the previous post as ACCEPTED SOLUTIONS

UPGRADE:

We suggest you upgrade your switch to the latest stable version to avoid this issue in the future:

The recommended stable version is 8095g-

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.