topic Re: icx 7150 compact switch no power in RUCKUS Support for Lennar Homes

icx 7150 compact switch no power

Moc — Fri, 17 Mar 2023 16:33:19 GMT

My icx 7150-c12p does not show any lights in status bar, no ports have lights, have tried other power outlets. unit is not getting power, power supply is bad????

How does this forum work? I see several other posts of power supply issues with same unit. I tried direct chat and was told to come to the Lennar support page, now what???

Re: icx 7150 compact switch no power

Imran_ruckus — Fri, 17 Mar 2023 17:54:20 GMT

Hi @Moc

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that your ICX-7150-C12P Switch is not getting power.

Could you please check if the Switch power cord/cable is working or check with a different power cord/cable?

Could you please plug your ICX-7150-C12P Switch into a power outlet and send us a picture of it? Please refer to the below picture as an example.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: icx 7150 compact switch no power

Moc — Sat, 18 Mar 2023 12:16:29 GMT

Imran Sanadi,

Here is picture of unit plugged in to outlet.

I did try another power cord and still no status lights/power to unit.

Thank You, Moc

Re: icx 7150 compact switch no power

Imran_ruckus — Mon, 20 Mar 2023 15:29:23 GMT

Hi @Moc

Greetings!!!

Thank you for the information you shared,

Please try to reset the Switch once as described below-

Reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: icx 7150 compact switch no power

Moc — Mon, 20 Mar 2023 20:56:39 GMT

Imran Sanadi,

I watched video, followed steps to reset switch with no result. No lights flashed amber when holding reset button and plugging unit in. Did not see any thing happen (light up) with switch after trying several times.

Thanks,

MOC

Re: icx 7150 compact switch no power

Imran_ruckus — Mon, 20 Mar 2023 21:18:13 GMT

Hi @Moc

Thank you for the response and sharing the requested information.

Based on the troubleshooting done, you confirmed, and we saw that after the reset and trying to booting up the Switch, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

Thank you again and we appreciate your patience.

Best regards,

Imran Sanadi

Lennar Home Community.