topic Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day in RUCKUS Support for Lennar Homes

Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day of conne

Dalushun — Mon, 20 Mar 2023 14:42:10 GMT

Purchased home from previous owners. Had no idea we had the ruckus box until my very techy smart home installer brother came and got all excited about it. He hadn't worked with ruckus but was able to set it up for us. It worker great, internet was great for 1 day. Now very sluggish. Keep in mind I have no app or anything he did it all without using an app (via laptop). Do we need to download a ruckus app? And what do I need to do to get support,? We worked from home need good internet. My brother isn't familiar with ruckus and isn't able to come help me for a while. Please help

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Dalushun — Mon, 20 Mar 2023 14:44:40 GMT

I saw someone say something about it connecting to the routing instead of the switch? I have absolutely no idea about any of this. I want it to work because it's already in my house but if not ill have to spend an extra 20 per month on at&t extenders and have even more equipment in my home. Please help us we work from home, need reliable internet and it's not good at all

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Imran_ruckus — Mon, 20 Mar 2023 16:33:57 GMT

Hi @Dalushun

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

From the case description, I could understand that your RUCKUS Internet setup is slow after a day.

Could you please let us know?

1. Was there any Power outage just before you started facing this issue?

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below screenshot)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Dalushun — Mon, 20 Mar 2023 17:51:12 GMT

The at&t is stable (but definitely not great which is why my brother says i should use ruckus (being its already here). Saturday my brother came over and saw it, like I mentioned he did his best having no ruckus experience but when he left the 2 access points were lit up and working and internet was great. Until about 1 day later when it's very sluggish now. I just went to take a photo of the 2 access points and I see the 2nd one (downstairs) Is no longer lit up (makes sense why it's not working well I guess?). So please see screenshot of panel with ruckus router, and both ap one upstairs (lit up) and downstairs (not lit up). Please also note I have no idea what my brother did but I do know he set it up from a laptop not the app. I downloaded the app today but I can't login no matter what admin default passwords I use. Please help, we both work from home and paying for at&t, having the ruckus (2 aps) I was really hopeful to have good internet. Thanks in advance!

20230320_133948.jpg

20230320_134023.jpg

20230320_134045.jpg

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Dalushun — Mon, 20 Mar 2023 17:55:29 GMT

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Dalushun — Mon, 20 Mar 2023 18:02:01 GMT

Also forgot to add, no power outtage

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Dalushun — Mon, 20 Mar 2023 18:10:07 GMT

Actually I don't think I got close enough to the downstairs ap and it DOES appear to be lit up, see attached. Thanks so much and apologies for so many comments

(see attached)

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Dalushun — Mon, 20 Mar 2023 18:36:12 GMT

Not sure if this comment didn't post but I was mistaken, the downstairs ap is lit up (see attached) so correction, both are lit up

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Imran_ruckus — Mon, 20 Mar 2023 18:36:59 GMT

Hi @Dalushun

Thank you for the response and the information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router is plugged into the wrong port on the Switch panel. It must be plugged into the 1 in-12 ports as shown in the below screenshot.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Dalushun — Mon, 20 Mar 2023 18:59:35 GMT

Wow well thank you very much and fingers crossed this really works for me now. Any chance you can guide me on how to login to the ruckus unleashed app? Reminder that the previous owners may or may not have (thinking they did) use tbis and have it set up by a tech when they moved in (brand new home). They didn't leave Info on this so I have no username and password. I tried all the admin default I could find online but none worked.

Update I switched the ethernet into one of the 12 spots and it may be better now. I do see the wifi network using ruckus seems "weeker" than at&t alone. Like unstable bouncing from all the wifi (waves) bars whatever they're called, down to 2 and back and forth.

Any assistance with the app is appreciated. Also how come the upstairs ap has 24g lit up orange? That an issue? Thank you so much

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Imran_ruckus — Mon, 20 Mar 2023 19:50:46 GMT

Hi @Dalushun

Thank you for the response and information.

As you are unable to login to Unleashed using default credentials. We suggest you factory reset your APs as described below.

Please read the following guide for the same:

IMPORTANT NOTE: As you have multiple Access Points (APs) in your house, please make sure you only keep the affected/configuring AP On and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the other Access Points, except the one that you are going to work with. Later you could connect other APs.

Physical Factory Reset of RUCKUS Access Points:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Please refer to the below Video for the initial setup which also includes resetting of Username and Password.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

---------------

As you are getting lower Internet speed, I would suggest you create a separate 5G network from your Access Point and check the speed to avoid any Wireless interference with 2.4. Please refer to the below link and screenshot.

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Video:

https://www.youtube.com/watch?v=eSl_8rs1QnU

---------------

Also how come the upstairs ap has 24g lit up orange? That an issue?
It just means that the 2.4 GHz signal is up and there are no devices connected to this Radio signal. If it turns green means a device is using the same signal. The same goes for a 5 GHz signal as well. Not an issue.

Please refer to the below link for the same:

https://docs.ruckuswireless.com/unleashed/200.3/R510.html

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Dalushun — Mon, 20 Mar 2023 20:05:13 GMT

Thank you for sending this. It's getting very technical and complicated. My brother was able to reach the aps and reset them without the app (we didn't think about using the app). We then changed the network name for ruckus to what we were using for att and pw, so that we didn't need to redo all the sign ones on every device (and reset att name and pw). Long story short, any way I can do what you said without using the app? And without taking down both aps ans resetting them?

I just wish someone who knew what they were doing could actually help me I am at a loss. My husband can do less than me honestly except that he's taller. I don't know maybe I'm stick with att and just not using the ruckus anything I can do to make the internet better and spread thru my house better without redoing everything My brother already did and resetting it back up?

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Dalushun — Mon, 20 Mar 2023 21:36:31 GMT

Hi,me again lol I Finally spoke to my brother and it turns out he did setup using the app. I was able to successfully login to unleashed. I'm not sure what I can do from here but I'm happy I can access it. Thanks for your help I think the ethernet was my issue and possibly att now I need to work with because from what I Can tell, ruckus is setup correctly.

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Imran_ruckus — Mon, 20 Mar 2023 23:54:43 GMT

Hi @Dalushun

Thank you for the response and update.

Great!!! Good to know that you are able to access Unleashed.

You could compare the speed transmitted from your ISP Router and RUCKUS ICX-7150-C12P Switch. Could you please connect the Ethernet cable to Switch and your Laptop or a PC and Router to Laptop or a PC and confirm the speed difference? (Please refer to the below pictures). Please perform and speed test and check the behavior.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Dalushun — Tue, 21 Mar 2023 13:40:26 GMT

Thank you!

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Dalushun — Tue, 21 Mar 2023 13:54:08 GMT

So yesterday after I fixed the ethernet, it was working pretty good. Now this morning, not working hardly at all. I really don't undeterstand what the issue could be now? Please help

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Imran_ruckus — Tue, 21 Mar 2023 15:19:39 GMT

Hi @Dalushun

Greetings!!!

Thank you for the response and the update.

Could you please let us know if you have checked your Internet connection stability from your ISP (Internet Service Provider)? Also please perform the speed tests as described in my previous post to compare the Internet speed transmitted from the Router and the Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Dalushun — Tue, 21 Mar 2023 21:26:24 GMT

Yea isp is att and it works plus the speed is 560 mbps currently but it varies each time I do a fast.com test. So nothing has been changed overnight, why would the ruckus network all the sudden go "down" overnight? I really feel like it is more trouble than it's worth I mean I can see others having issues too and other new homeowners I spoke to here for a few months and still can't get it to work. What is the point then? I'm not saying this at you, just to you. What could be the issue you think why it's not working? The bars look full for both wifi networks (att and ruckus). Thanks in advance

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Imran_ruckus — Tue, 21 Mar 2023 22:23:53 GMT

Hi @Dalushun

Thank you for the response.

As you mentioned that there is no stable internet connectivity from the RUCKUS Switch,

This issue may happen when the Switch runs on the Routing code. The Switch should run on the Switching code to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike may be) which may be running on a ‘Routing Code’ results in causing this issue.

You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages/ power spikes most of the time, this is a known issue for Lennar home users.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

-MAC address: Physical address of the device this never changes

- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

There are multiple ways to fix this issue as described in below steps:

Please follow the below steps:

1. To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

3. Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

(Please share the output screenshot of the ‘show version’ command to check your current Switch version, if the Switch upgrade is required to avoid this problem in the future)

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways:

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

4. If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow and perform the same commands that are on point '3'

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Help please just bought home(lennar) from previous owners. At&T and Ruckus slow after 1 day

Dalushun — Thu, 23 Mar 2023 19:22:45 GMT

Hello I'm just not clear on how to identify the problem? Where do i "take console access" to see the switch ip address? The website? I have tne unleashed app can I do it from there? It seems extremely complicated help