topic Re: Lost Ruckus switch after power outage in RUCKUS Support for Lennar Homes

Lost Ruckus switch after power outage

BillC — Mon, 20 Mar 2023 02:21:58 GMT

I spent most of the weekend reading many posts here about this issue and tried to fix things but keep coming to a dead end since I cannot seem to find the IP address for the switch. I can see the MAC using the unleash program and App along with the IP scan tool but can never see the switch. Where do I go from here? Oh and Yes I tried every power reboot combination I could think of.

Thanks in advance

Bill

Re: Lost Ruckus switch after power outage

Jayavidhya — Mon, 20 Mar 2023 12:44:18 GMT

Hi @BillC

Greetings of the day,

Thanks for the information provided.

For detailed understanding of the issue please share the following details.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture)

Please let us know how many access points are connected to the switch?

Also please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: Lost Ruckus switch after power outage

BillC — Mon, 20 Mar 2023 16:03:11 GMT

Good Morning,
Thank you for responding so quickly.
I have 2 APs connected. AP1-upstairs has pwr solid green, CTL black, AIR black 2.4G solid Green, 5G solid Green
AP2-down stairs has PWR solid Green, CTL Solid Green, AIR black, 2.5G solid green, 5G solid green
7150-12 -(1)Port status solid green, (7)Sys status Solid green, (16)Pwr status Solid green
(10) green blinking on connected ports, (11) POE lights NOT light on connected AP ports

Hopefully this will held
Thank You
Bill

Re: Lost Ruckus switch after power outage

Jayavidhya — Mon, 20 Mar 2023 17:23:10 GMT

Hi @BillC

As you mentioned that on your ICX-7150-C12P Switch, the SYST and PWR lights are steady green, which means the lights are in a normal state.

Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to PoE devices via 12 ports.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/m-p/47388#M1801

If you can access the Command line should look like this:

ICX7150-C12 Router>

2. Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

3.By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lost Ruckus switch after power outage

BillC — Mon, 20 Mar 2023 18:52:26 GMT

Thank you for your help. Got connected and did the flash to secondary so will always boot as switch. System now seems to be working properly.

Re: Lost Ruckus switch after power outage

Jayavidhya — Mon, 20 Mar 2023 18:57:36 GMT

Hi @BillC

Great!!

Good to hear. Thanks for your response.

Best regards,

Jayavidhya

Lennar Home Community