topic Re: Slow upload/download speeds after power outage in RUCKUS Support for Lennar Homes

Slow upload/download speeds after power outage

Reaabutin — Wed, 14 Dec 2022 23:20:23 GMT

We have 2 APs. R510’s. After the power outage, speeds are slower than they should be. Internet provider is AT&T fiber. Speed coming into that are close to 950mbps. Speeds in/out of APs are only 250/35. How can I get new Ruckus APs sent to me?

Re: Slow upload/download speeds after power outage

Yarenis — Thu, 15 Dec 2022 00:06:32 GMT

Hi @ Reaabutin

Based on your description, it looks like your Switch (ICX7150 Switch) may be booting from the wrong partition, let me add the guide to fix the issue.

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch since you will have better connectivity than if you connect via wireless.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Re: Slow upload/download speeds after power outage

Reaabutin — Thu, 16 Feb 2023 18:04:50 GMT

Hello. I have tried following the directions given to me to try to switch the channel my ruckus is set on after a power outage. I have located my IP address but when I try to enter a username and password, all the combinations I was given do not work. I have also tried to reset the ruckus and it still is not working with any usernames or passwords. Any help would be appreciated. Thank you

Re: Slow upload/download speeds after power outage

Jayavidhya — Thu, 16 Feb 2023 19:06:36 GMT

Hi @Reaabutin

Please try using the below username and password combination.

User: super

Password: sp-admin

Or test the combination

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

Note : This is sensitive to the keys so it must go with the capital letters indicated

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Also please share the screenshot of the error you are getting while trying the username and password.

Best regards,

Jayavidhya

Lennar Home Community

Re: Slow upload/download speeds after power outage

Reaabutin — Thu, 16 Feb 2023 20:14:28 GMT

I have tried all of those already and it’s not allowing me access

Re: Slow upload/download speeds after power outage

Jayavidhya — Thu, 16 Feb 2023 20:28:10 GMT

Hi @Reaabutin

Thanks for your reply.

We need physical access to the ICX-7150-Using the console connection

Here is a short guide:

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Short Guide for password recovery :

https://support.purdi.com/hc/en-gb/articles/360016495292-Ruckus-ICX-Password-Recovery-Resetting-a-Sw...

Video link as reference : https://www.youtube.com/watch?v=XJS28DWbHM4

1.Start a CLI session over the serial ( console access) interface to the RUCKUS ICX device.

2-Enter OS mode. This uses a key combination and drops below the fastiron operating system

Key Combination: Ctrl+y, release, tap 'm', tap 'Enter'

OS>

4-just write reset

OS>reset

5-.While the system is booting, before the initial system prompt appears,
enter b to enter the boot monitor mode.

Enter 'b' to stop at boot monitor: 0

In this Part you have to press B before the counter ends

6-Enter no password. (You cannot abbreviate this command.)

ICX7650-Boot> no password
00 00 00 00
OK! Skip password check when the system is up.

7-Enter boot. This command causes the device to bypass the system password
check.

ICX7650-Boot> boot

8-After the console prompt reappears, assign a new password.

device> enable device# configure terminal
device(config)# username USERNAME password PASSWORD

Best regards,

Jayavidhya

Lennar Home Community

Re: Slow upload/download speeds after power outage

Reaabutin — Wed, 22 Feb 2023 15:41:34 GMT

Is there anything else I can do if these are still not working?

Re: Slow upload/download speeds after power outage

Imran_ruckus — Wed, 22 Feb 2023 16:20:20 GMT

Hi Reaabutin

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies, if the credentials are not working, the only way to troubleshoot this issue and reset the Username/Password is to take console access to the Switch.

Could you please let us know if you tried getting console access to the Switch as described in the previous post?

Please do let us know if there is any help required on the troubleshooting steps or if you are stuck at any point. We are happy to help you.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Slow upload/download speeds after power outage

Reaabutin — Sat, 18 Mar 2023 15:53:12 GMT

Is there any way someone can come to my home to help with my situation? I am still not able to get access to the switch or change the codes.

Re: Slow upload/download speeds after power outage

Imran_ruckus — Mon, 20 Mar 2023 16:50:46 GMT

Hi @Reaabutin

Thank you for the update.

I truly Apologize for the inconvenience.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

We have tried to create the guides as non-technical as possible, so that they are not much difficult to follow. However, if you continue to have difficulty following the steps,
I would recommend that you seek outside help or a technician.

Please do let us know if there is any help required on the troubleshooting steps or if you are stuck at any point. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.