topic Re: Unleashed App in RUCKUS Support for Lennar Homes

Unleashed App

Peaches — Sat, 18 Mar 2023 00:17:57 GMT

I am unable to get into the ruckus unleashed app all of a sudden. It keeps saying “I’m not connected to the network”. “Go to settings?” I am connected everything is working fine all status lights are like they should be. I’m not a tech person so go easy on me! Thanks in advance.

Re: Unleashed App

Ayush_Tripathi — Sat, 18 Mar 2023 11:13:10 GMT

Hello,

Please confirm what is the unleashed firmware version ? Which mobile device (Android, IOS) you are trying to connect with unleashed app?

1- Uninstall the Mobile App in the cellphone and try again.

2- Try to Log in using credentials for Google or Facebook, etc.

3- Test with another cellphone available.

Please check if "Enable Mobile App remote Management" option is enable on the unleashed controller.

Please refer the below KB article-

https://support.ruckuswireless.com/articles/000010929

Re: Unleashed App

Peaches — Sat, 18 Mar 2023 14:52:21 GMT

Hi Ayush. I tried deleting the app twice. Didn’t work. I have an iPhone. I’m not sure what version the app is because I can’t get in unless there is somewhere else to see that? I tried using google and Facebook log in and got the same message. Where or what is the unleashed controller?

Re: Unleashed App

Peaches — Sat, 18 Mar 2023 16:20:10 GMT

I rebooted everything yesterday. Still couldn’t get on app. I just tried this morning and it’s back. I’m so confused.

Re: Unleashed App

drbabu1976 — Sat, 10 Jun 2023 04:20:02 GMT

I am also having the same issue. My app version is 11.132.2

Re: Unleashed App

Imran_ruckus — Mon, 12 Jun 2023 16:25:37 GMT

Hi @drbabu1976

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Peaches which is old and closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed App

akethan2 — Tue, 13 Jun 2023 03:30:08 GMT

I am having this same issue now.

Re: Unleashed App

akethan2 — Tue, 13 Jun 2023 03:31:36 GMT

I have tried redownloading the app. I have restarted my phone. I tried logging onto the website. It keeps telling me I am not connected to a Ruckus network. I am not sure what to do. Thanks for any support.

Re: Unleashed App

Imran_ruckus — Tue, 13 Jun 2023 15:04:52 GMT

Hi @akethan2

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Peaches which is old and closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed App

Imran_ruckus — Thu, 22 Jun 2023 18:35:46 GMT

Hi Team

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Apologies for the inconvenience caused.

PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release.

The estimated Time of Arrival (ETA) for the release is Mid of July 2023.

For now, please refer to the workaround, that will be using the IP Address of Master AP as described in the below process.

If you haven’t tried Accessing Unleashed on a web browser via the IP address of the Access Points, could you please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Refer to the below screenshot to know your MASTER IP Address on the Web Unleashed system.

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Please follow ALL 4 STEPS as explained above.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed App

DavidCh — Thu, 22 Jun 2023 18:55:13 GMT

Hello,

The estimated Time of Arrival (ETA) for the release is Mid of July 2023.

Re: Unleashed App

Wordy068 — Mon, 08 Jul 2024 12:15:29 GMT

The term "Unleashed App" can refer to two different applications:-

1. Ruckus Unleashed Mobile App:- This app is designed for managing Ruckus Wireless access points. It simplifies the installation, configuration, and management of WLANs (Wireless Local Area Networks). Ruckus Unleashed access points are known for being affordable and easy to deploy, making them ideal for small and medium-sized businesses.

2. Unleashed Camera Remote App:- This app is designed to work with a small Bluetooth module that attaches to your camera. The app allows you to control your camera remotely from your phone, offering features such as:-

Remote triggering for tripod shots and family photos
Video recording, even with multiple cameras
Changing settings from the app, without touching the camera
Direct in-camera geotagging
Long exposures, perfectly timed up to 4.5 hours
Timelapses made easy, even advanced “holy grail” day-night transitions
HDR bracketing
Focus bracketing
Gallery with high resolution photo review
Photo sharing, right from the app

Re: Unleashed App

Imran_ruckus — Mon, 08 Jul 2024 15:43:56 GMT

Hello @Wordy068

Greetings!!!

I hope this message finds you well.

Thank you for your valuable suggestion. We sincerely appreciate the time and assistance you've provided.

Please don't hesitate to contact us with any further queries or concerns regarding RUCKUS Lennar Home setups.

Once again, thank you for your time and support.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community