topic Re: Ruckus R510 - Connect to Specific AP? in RUCKUS Support for Lennar Homes

Ruckus R510 - Connect to Specific AP?

TinkyPeanut — Fri, 17 Mar 2023 03:17:34 GMT

Good Evening All,

Wanted to pick your brains. I have a pair of Ruckus 510 APs in a Lennar Smart Home. One is upstairs and the other downstairs. The downstairs AP is set as the Master.

We have 2 devices that are downstairs (XBox and Apple TV) that default their connection to the AP upstairs rather than the one downstairs. It is causing connection/signal issues, especially with the XBox.

Is there a way to force a device to connect to a specific AP?. They will connect to the Master AP when I reboot the other, but as soon as it is up and running they switch back.

I’ve been struggling with it for a few days.

Thanks for any help you can lend.

Re: Ruckus R510 - Connect to Specific AP?

Vásquez_Fer — Fri, 17 Mar 2023 14:30:31 GMT

Hi @TinkyPeanut

Hope you are doing well !

1-Do you have access to the unleashed Mobile app or to the unleashed dashboard ? or how are you monitoring the devices connected ?

Mobile app : https://www.youtube.com/watch?v=L_oAReVK1qo

Dashboard : https://www.youtube.com/watch?v=WEjgq8ORyhQ

2-Was there any power outage ?

3-Can you create a Ruckus 5G network dedicated and see if the issue is still happening ?

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Best Regards

Fernando Vasquez

Re: Ruckus R510 - Connect to Specific AP?

TinkyPeanut — Fri, 17 Mar 2023 21:08:21 GMT

Fernando,

I do have access to the dashboard which is how I’ve been managing the devices.

I think the issue that I’m running into, at least on the XBox is the NAT Type being moderate.

I have enabled UPNP through the CLI and when it connects to the downstairs AP everything works fine. Unfortunately, it auto-reverts back to the upstairs AP even after a restart of the AP.

I just don’t know how to keep it from doing that.

Re: Ruckus R510 - Connect to Specific AP?

Imran_ruckus — Fri, 17 Mar 2023 23:54:25 GMT

Hi @TinkyPeanut

Greetings!!!

Thank you for the information you shared,

Could you please let us know if there was any Power outage/Power spike just before you started facing this issue?

Also, I would suggest you create a separate 5G network from your Access Point and check to avoid any Wireless interference with 2.4. Please refer to the below link and screenshot.

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Video:

https://www.youtube.com/watch?v=eSl_8rs1QnU

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.