topic Re: Need replacement Ruckus Switch in RUCKUS Support for Lennar Homes

Need replacement Ruckus Switch

rama9998 — Thu, 16 Mar 2023 15:48:25 GMT

Hello, in the past 2 years, the Ruckus switch has failed 3 times (all 3 in the past 7 months) it is currently out again, and I am unable to reset it. The model no. is ICX7150-C12P. I have tried resetting it. Frustrating as this keeps failing.

Thanks, Gopal

Re: Need replacement Ruckus Switch

Jayavidhya — Thu, 16 Mar 2023 16:18:17 GMT

Hi @rama9998

Greetings of the day,

Please give the detailed description of the issue.

Please let us know how many access points are connected to the switch.

Is there any power outage recently?

Also please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: Need replacement Ruckus Switch

rama9998 — Thu, 16 Mar 2023 16:52:51 GMT

Appreciate the quick response.

I have 2 access points connected, both do not have any lights on

on the switch, I have SYST as yellow and PWR as green, no other lights.

There was no power outage.

Re: Need replacement Ruckus Switch

rama9998 — Thu, 16 Mar 2023 17:17:54 GMT

Just to add, i have performed reset twice (once using the reset hole in the back, another time removing the power and reconnecting after a few minutes.

Re: Need replacement Ruckus Switch

Jayavidhya — Thu, 16 Mar 2023 17:22:02 GMT

Hi @rama9998

Thanks for your reply,

We cannot replace the chassis until you confirm that the hardware is damaged.

Based on your description your switch has green and yellow light, which means that the switch is stuck in boot mode.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: Need replacement Ruckus Switch

rama9998 — Thu, 16 Mar 2023 17:44:23 GMT

I will do it, but this is the 3rd time I have to do this tedious process to get it to run again, in the last 7 months, so obviously something is wrong with the switch.

Re: Need replacement Ruckus Switch

Jayavidhya — Thu, 16 Mar 2023 18:18:13 GMT

Hi @rama9998

As per the information you have shared, if the switch has green and amber light it means that the switch is stuck in boot mode.

It is a software related issue so we don't need to replace the switch.

For detailed understanding of the issue please share the screenshot of the error you are getting while performing the steps.

Best regards,

Jayavidhya

Lennar Home Community

Re: Need replacement Ruckus Switch

rama9998 — Fri, 17 Mar 2023 02:07:40 GMT

I tried resetting to factory default. all status lights keep blinking forever. I am not able to do the software recovery since i am unable to find out the COM# as windows says driver is not installed for network adapter.

Re: Need replacement Ruckus Switch

rama9998 — Fri, 17 Mar 2023 02:09:22 GMT

I am unable to locate port under network adapter as per your instructions

Re: Need replacement Ruckus Switch

rama9998 — Fri, 17 Mar 2023 02:16:47 GMT

I notice that the blinking lights have gone, Status is green, SYST is green and all the 3 ports are blinking. Now i have a different problem - I tried to login through the unleashed app. Unleashed home, Manage Network, login as admin and add my password, I am getting a "Unable to reach Unleashed Network" error. Can you please help?

Re: Need replacement Ruckus Switch

Vásquez_Fer — Fri, 17 Mar 2023 13:14:16 GMT

Hi @rama9998

Hope you are doing well !

Was this working before? so were you able to log in into the app ?

Could you help me by indicating the color of the lights of the access point? (box on the ceiling ) ?

Here is a couple of guide that can help you :

Here is a guide with admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Here is a guide about the physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

Best Regards

Fernando Vasquez