Internet is down, not an ATT issue

KLAO286 — Wed, 15 Mar 2023 18:53:44 GMT

Hello- I bought a Lennar home two years ago. Internet is down today and I called ATT, no issues seem to be on their end.

I have 3 green lights at the ruckus box on:

STAT, SYST, PWR

there are also some green lights flickering where Ethernet cords are plugged into. Please help!

Re: Internet is down, not an ATT issue

Imran_ruckus — Wed, 15 Mar 2023 19:47:08 GMT

Hi @KLAO286

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the description, I could understand that your Internet connection with the RUCKUS setup is unstable.

Could you also please let us know?

1. Was there any power outage or power spike recently?

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below screenshot).

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Internet is down, not an ATT issue

KLAO286 — Wed, 15 Mar 2023 20:14:27 GMT

There are 16 Ethernet cords connected to the ruckus switch. The lights on are:

STAT, PWR, SYST

and numbers 9, 10, and 11 are flickering a green light

Re: Internet is down, not an ATT issue

Imran_ruckus — Wed, 15 Mar 2023 21:02:14 GMT

Hi @KLAO286

Thank you for the response.

This issue may happen when the Switch runs on the Routing code. The Switch should run on the Switching code to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike may be) which may be running on a ‘Routing Code’ results in causing this issue.

You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages/ power spikes most of the time, this is a known issue for Lennar home users.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

-MAC address: Physical address of the device this never changes

- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

There are multiple ways to fix this issue as described in below steps:

Please follow the below steps:

1. To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

3. Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

(Please share the output screenshot of the ‘show version’ command to check your current Switch version, if the upgrade is needed to avoid this problem in the future)

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways:

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

4. If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow and perform the same commands that are on point '3'

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

topic Re: Internet is down, not an ATT issue in RUCKUS Support for Lennar Homes

Internet is down, not an ATT issue

Re: Internet is down, not an ATT issue

Re: Internet is down, not an ATT issue

Re: Internet is down, not an ATT issue