topic Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network in RUCKUS Support for Lennar Homes

Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Itiskashi — Tue, 14 Mar 2023 16:04:23 GMT

The Lennar provided ruckus system is causing constant disruptions in my home network. When I connect to my devices to the ISP router (wired/wireless), the network is seamless. When I use Ruckus APs the network works fine when rebooted but after a few hours it is disrupted again.

can you assist?

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Imran_ruckus — Tue, 14 Mar 2023 17:25:37 GMT

Hi @Itiskashi

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the description, I could understand that your Internet connection with the RUCKUS setup is unstable.

Could you also please let us know?

From when are you facing this issue or is it a new installation?
Was there any power outage or power spike recently?
May I know how many Access Points are connected to the Switch? And how many are affected?

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Itiskashi — Tue, 14 Mar 2023 18:24:57 GMT

Yes, my internet connection with Ruckus is unstable. It has been like this for a few months now. I usually reboot when this happens. However, I realized I have been rebooting 2-3 times a day now and it is disrupting my meetings. I'd like to fix it for once.

This was installed by Amazon white glove service provided by Lennar in 2019 when I purchased a new home. I have 3 access points (one in each floor). I don't know how many are affected? I just know that the ruckus has issues. I am not very tech savvy, so I need a lot more hand holding here. Thank you for your patience.

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Itiskashi — Tue, 14 Mar 2023 19:17:42 GMT

@imran_ruckus

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Imran_ruckus — Tue, 14 Mar 2023 19:46:56 GMT

Hi @Itiskashi

Thank you for the response and the information.

This issue may happen when the Switch runs on the Routing code. The Switch should run on the Switching code to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike may be) which may be running on a ‘Routing Code’ results in causing this issue.

You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages/ power spikes most of the time, this is a known issue for Lennar home users.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

-MAC address: Physical address of the device this never changes

- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

There are multiple ways to fix this issue as described in below steps:

Please follow the below steps:

1. To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

3. Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

(Please share the output screenshot of the ‘show version’ command to check your current Switch version, if the upgrade is needed to avoid this problem in the future)

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways:

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

4. If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow and perform the same commands that are on point '3'

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Itiskashi — Tue, 14 Mar 2023 20:27:07 GMT

I see that it is running as a switch and not a router. Not sure what else to do here. I ran all the commands you stated under #3.

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Imran_ruckus — Tue, 14 Mar 2023 20:31:31 GMT

Hi @Itiskashi

Thank you for the response and the information.

Could you please share the output of below commands?

enable

show version

show flash

show inline power

show interface brief

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Itiskashi — Thu, 16 Mar 2023 15:54:01 GMT

deleted old message disrupting the chain.

Looking forward to your response for my message above.

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Itiskashi — Tue, 14 Mar 2023 21:14:56 GMT

telnet@ICX7150-C12 Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12 Switch#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Aug 30 2018 at 04:38:38 labeled as SPS08070c
(25713184 bytes) from Secondary SPS08070c.bin
SW: Version 08.0.70cT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225 (mnz10113 )
Compiled on Tue Jul 24 10:23:08 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3850P0A8
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 21 minute(s) 27 second(s)

telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25713184, Version:08.0.70cT211 (SPS08070c.bin)
Compressed Sec Code size = 25713184, Version:08.0.70cT211 (SPS08070c.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225
Code Flash Free Space = 1319088128

telnet@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 77800 mWatts.

Power Allocations: Requests Honored 9 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On On 3100 15400 802.3af Class 3 3 n/a
1/1/2 On On 3000 15400 802.3af Class 3 3 n/a
1/1/3 On On 3300 15400 802.3af Class 3 3 n/a
1/1/4 On Non-PD 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Non-PD 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Non-PD 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 9400 46200
--More--, next page: Space, next line: Return key, quit: Control-c

telnet@ICX7150-C12 Switch#Show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None No 1 0 d4c1.9e88.f654
1/1/2 Up Forward Full 1G None No 1 0 d4c1.9e88.f655
1/1/3 Up Forward Full 1G None No 1 0 d4c1.9e88.f656
1/1/4 Up Forward Full 1G None No 1 0 d4c1.9e88.f657
1/1/5 Down None None None None No 1 0 d4c1.9e88.f658
1/1/6 Down None None None None No 1 0 d4c1.9e88.f659
1/1/7 Up Forward Full 100M None No 1 0 d4c1.9e88.f65a
1/1/8 Down None None None None No 1 0 d4c1.9e88.f65b
1/1/9 Down None None None None No 1 0 d4c1.9e88.f65c
1/1/10 Up Forward Full 100M None No 1 0 d4c1.9e88.f65d
1/1/11 Down None None None None No 1 0 d4c1.9e88.f65e
1/1/12 Down None None None None No 1 0 d4c1.9e88.f65f
1/2/1 Down None None None None No 1 0 d4c1.9e88.f661
1/2/2 Down None None None None No 1 0 d4c1.9e88.f662
1/3/1 Down None None None None No 1 0 d4c1.9e88.f663
1/3/2 Down None None None None No 1 0 d4c1.9e88.f664
mgmt1 Down None None None None No None 0 d4c1.9e88.f654
telnet@ICX7150-C12 Switch#

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Itiskashi — Tue, 14 Mar 2023 21:36:25 GMT

Hi Imran,

I have replied to your response but my response is being considered as a spam. I am unable to attach images. So I copied the output of those commands on my notepad and then copied the text in a reply. My responses are being marked as spam. what is the best way to send those outputs to you?

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Itiskashi — Tue, 14 Mar 2023 21:42:34 GMT

See below for the putputs to those commands.

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 21 minute(s) 27 second(s)

telnet@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 77800 mWatts.

Power Allocations: Requests Honored 9 times

telnet@ICX7150-C12 Switch#Show interface brief

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Imran_ruckus — Tue, 14 Mar 2023 22:10:07 GMT

Hi @Itiskashi

Thank you for the response and the information.

As I checked the output of the commands you sent, your switch was booted on the secondary partition which was on Routing Code (SPR) earlier. After the ‘copy flash flash secondary’ command we have copied the Switching code (SPS) on the secondary partition (Please refer to the below screenshots). Now you should not have any issue with internet connection stability if your internet connection is stable from Internet Service Provider (ISP). Please observe the internet stability behavior.

And as we can see from the output you shared, the ports are up and running. However, ports 1/1/7 and 1/1/10 are only able to transmit 100 Mbps of speed (Please refer to the below screenshots) which is a result of defective network ethernet cables. And this issue/problem is more on the cable side. We suggest you check the cables and replace them with new cables for the affected ports on 1/1/7 and 1/1/10. Since RUCKUS has no part in fixing the issue related to cable installations.

UPGRADE: As your Switch is on the old 08070c version

We suggest you upgrade your switch to the latest stable version to avoid these problems in the future:

The recommended stable version is 8095g-

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

As you have CLI open and working now, we suggest to follow 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Itiskashi — Wed, 15 Mar 2023 03:13:14 GMT

Thank you for the responses. I have upgraded my current firmware versions to 8095g using the 2nd option. It was straight forward.

telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.14T225 (mnz10114)
Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Code Flash Free Space = 1113047040

Ports 1/1/7 and 1/1/10 are only able to transmit 100 Mbps of speed because those ports use Cat5e cables and are used by my solar and door bell company. They do not require faster speeds.

Are there other reasons as to why there would be drop outs? I have all of my 3 APs showing up on my ruckus app. However, I am still seeing a configure.me-1956E0 on my wifi list. Does it mean that there is an AP lying around somewhere that is not configured? Could it be my neighbors? Can you assist me to figure out what that is?

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Imran_ruckus — Wed, 15 Mar 2023 15:48:41 GMT

Hi @Itiskashi

Greetings of the day!!!

Thank you for the response and the information you shared.

As you mentioned, you have solar and doorbell on 1/1/7 and 1/1/10 ports, which may require lesser speeds. Then there won’t be any issues.
As we have now upgraded your Switch to the latest stable 8095g version, you should not experience issues with the stability of the Internet connection, if you have a stable internet connection from your Internet Service Provider (ISP).
If you see all your APs up and running on your Unleashed App, then all the APs are working fine and configured correctly. As you are seeing configure.me-1956E0 SSID, which may be from another AP near you or maybe from neighbors.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Itiskashi — Thu, 16 Mar 2023 15:52:46 GMT

Hi Imran,

The ruckus worked fine for 24 hours and I have intermittent drop outs again. The internet speed is not constant and I have brief drop outs from video calls/browsing/gaming etc. When I connect to the ISP router, this problem goes away. I have upgraded my switch to SPS08095g on both partitions.

Please suggest next steps.

Thank you for your help!

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Imran_ruckus — Thu, 16 Mar 2023 16:48:17 GMT

Hi @Itiskashi

Greetings of the day!!!

Thank you for the response and the update.

Please enter the below commands once which will reload/reboot the Switch to the latest upgraded version-

enable

reload

It will take some minutes for Switch to reload and come up. And once it comes up you could observe the stability of the Internet connectivity.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Itiskashi — Thu, 16 Mar 2023 18:37:51 GMT

I just rebooted. It is stable for now. I also performed an IP passthrough of the ISP router. The ISP router will not only serve as the model while the Ruckus switch will be my main router.

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Imran_ruckus — Thu, 16 Mar 2023 19:06:57 GMT

Hi @Itiskashi

Thank you for the response and the update.

Please monitor the Internet stability and let us know if there are any issues.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Itiskashi — Fri, 17 Mar 2023 15:31:04 GMT

Hi Imran,

Still having drop outs. its very random. please help. See below

telnet@ICX7150-C12 Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.14T225 (mnz10114)
Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Code Flash Free Space = 1111916544
telnet@ICX7150-C12 Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on May 6 2022 at 23:24:50 labeled as SPS08095g
(31457280 bytes) from Primary SPS08095g.bin (UFI)
SW: Version 08.0.95gT211
Compressed Secondary Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compiled on Thu Apr 21 06:08:52 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM

Re: Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

Imran_ruckus — Fri, 17 Mar 2023 16:17:32 GMT

Hi @Itiskashi

Greetings!!!

Thank you for the update and the information you shared.

As you have 3 access points connected to your ICX-7150-C12P Switch, could you please let me know from how many access points the connection is dropping out? Or does it dropouts on all the Access Points?

Also, please perform and share the output of the below command-

enable

show lldp neighbors detail

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.