topic Re: Unable to access switch using telnet. Ping is working in RUCKUS Support for Lennar Homes

Unable to access switch using telnet. Ping is working

achaknalwar — Sun, 12 Mar 2023 22:54:11 GMT

$ telnet 192.168.1.2 Trying 192.168.1.2... telnet: connect to address 192.168.1.2: Connection refused telnet: Unable to connect to remote host

$ ping 192.168.1.2 PING 192.168.1.2 (192.168.1.2): 56 data bytes 64 bytes from 192.168.1.2: icmp_seq=0 ttl=64 time=6.351 ms 64 bytes from 192.168.1.2: icmp_seq=1 ttl=64 time=35.762 ms 64 bytes from 192.168.1.2: icmp_seq=2 ttl=64 time=19.071 ms

After resetting ICX-7150-C12p switch, I am not able to access Switch homepage and also not able to telnet to the device.

Note:

1. I am able to ping the device

2. I connected my laptop to Switch using RJ-45 Serial port.

3. I was able to connect to Switch before resetting.

Re: Unable to access switch using telnet. Ping is working

Jayavidhya — Mon, 13 Mar 2023 13:13:42 GMT

Hi @achaknalwar

Greetings of the day,

Thanks for the details provided.

Please follow the below steps to access the switch using telnet.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

1: Type “CMD” from start button and open:

2: Run the Following command: "arp -a", now you can see the IP or internet address of the switch, and the physical address, however you need to know the physical address that can be located on a sticker in the Switch, so you can do the match with the information displayed in the CMD.

3: Now you know the IP or internet address, let's download the free Application that will allow you to gain the remote access.

Visit: https://putty.org/

Now open the putty application and enter the information inside the IP field, and choose Telnet access.

5: Access: Telnet option you are using, if it asks for a password, enter the following, the enable command allows you to execute more commands to check the switch.

User: “super”

Password: “sp-admin”

Also please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to access switch using telnet. Ping is working

achaknalwar — Mon, 13 Mar 2023 21:28:06 GMT

Hi Jayavidhya,

I tried "arp -a" command you provided but Ruckus Switch IP and Mac address is not listed in command output.

Note : 192.168.1.2 is Ruckus Switch IP based on Router Management Page.

$ arp -a | grep 192.168.1.2 | cut -d' ' -f2 (192.168.1.20) (192.168.1.22) (192.168.1.25) (192.168.1.28)

Re: Unable to access switch using telnet. Ping is working

Imran_ruckus — Mon, 13 Mar 2023 22:12:16 GMT

Hi @achaknalwar

Thank you for the response and the information you shared,

Could you please let us know the reason, you are trying to access Telnet to the Switch? And are you using Apple MAC device?

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Unable to access switch using telnet. Ping is working

achaknalwar — Mon, 13 Mar 2023 22:19:47 GMT

I am trying to upgrade the firmware on this switch and for that I was trying to follow instruction available on this website where it mentioned to connect laptop to switch using RJ45 to USB cable and then run telnet command.

Yes I am using Apple Macbook

Re: Unable to access switch using telnet. Ping is working

Imran_ruckus — Mon, 13 Mar 2023 22:42:31 GMT

Hi @achaknalwar

Thank you for the response and the information you shared.

If you have the IP Address of the Switch you can access the CLI of the Switch by SSH or Telnet. Please Ignore ‘arp -a’.

For MAC we have described the steps of getting Access to the CLI and console in the respective links.

As you know the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

UPGRADE:

We suggest you upgrade your switch to the latest stable version:

The recommended stable version is 8095g-

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Unable to access switch using telnet. Ping is working

achaknalwar — Mon, 13 Mar 2023 22:51:09 GMT

Please check details in my initial post. I am not able telnet or access switch UI.

I am able to ping the ping but nothing else working

Re: Unable to access switch using telnet. Ping is working

Imran_ruckus — Tue, 14 Mar 2023 00:04:44 GMT

Hi @achaknalwar

Thank you for the response and the information you shared.

I would request you to follow my previous post steps carefully. And please share the screenshots of the errors you are getting.

For Switch to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Also, I would request to confirm your Switch IP using the IP scanner application as described in the below guide.

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

If any of the above steps doesn’t work, you could take console access to the Switch and perform the upgrade:

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Please refer to the above links, for Apple MAC devices also we have given the steps.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Unable to access switch using telnet. Ping is working

achaknalwar — Tue, 14 Mar 2023 18:22:58 GMT

Able to get this working using Windows Laptop. Not sure why it was failing with Macbook.

Currently observing following error on unleashed management ui. It is not getting connected.

ICX Switch is Connecting

Re: Unable to access switch using telnet. Ping is working

achaknalwar — Tue, 14 Mar 2023 18:25:23 GMT

Re: Unable to access switch using telnet. Ping is working

Jayavidhya — Tue, 14 Mar 2023 19:00:51 GMT

Hi @achaknalwar

Thank you for the details provided,

Please check the current version you are running, by entering the IP address in the URL bar and logging.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2: Now that you know the IP address of the Switch, in my case my IP address is 10.176.192.100, search for that IP address in the URL bar of your Web browser:

Hit login and the credentials must be

User: super

Password: sp-admin

Or test the combination

Usernames: Passwords:

Admin sp-admin

Super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

3: Now that you have access to the Switch, let's check what you have in flash, and from which code your Switch is booting.

A:Check what you have in the flash:

B:Check from which partition are you booting:

click on Monitor on the left >device

4:If you are running a code lower than 08090 an upgrade will be required, let me add the options.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via WebGUI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to access switch using telnet. Ping is working

achaknalwar — Tue, 14 Mar 2023 19:04:48 GMT

Hi Jayavidya,

current version on both primary and secondary is 08.0.95gT211 which is greater that 08090 which you mentioned.

Re: Unable to access switch using telnet. Ping is working

Jayavidhya — Tue, 14 Mar 2023 21:13:00 GMT

Hi @achaknalwar

Thanks for the details provided.

After the upgradation usually switch takes time to sync, so please wait for some time and let us know the status of the switch.

If it takes too long to sync please remove and add the switch from the unleashed dashboard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Unable to access switch using telnet. Ping is working

achaknalwar — Tue, 14 Mar 2023 21:35:24 GMT

I did wait for more than 12 hours after upgrade. As suggested I tried to remove the Switch and Add it back but I am now getting "MAC Address: 00:00:00:00:00:00" on unleashed dashboard

Re: Unable to access switch using telnet. Ping is working

Imran_ruckus — Tue, 14 Mar 2023 22:20:33 GMT

Hi @achaknalwar

Greetings!!!

Thank you for the response and update.

As your Switch is showing as pending/connecting it could be for multiple reasons, (Please refer to the below picture)

Please follow the below steps to get Switch in sync with Unleashed. We will delete the Switch from Unleased and Add it back.

Steps to synchronize the Switch (ICX-7150-C12P) to the unleashed Access Points:

Switch side:

Make sure the management approval is enabled.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

Access Points (unleashed) :

On the Unleashed dashboard

1- Remove the existing Switch from the Unleashed (Please refer to the below picture):

2-Hit Add on that dashboard

3-Put the IP address of the ICX switch (ICX-7150-C12P) and Password– If you don’t know the IP Address of the Switch. Please perform the below command from the Switch CLI to get the same.

Device>enable
Device#show ip address

4-Username and password for Switch authentication are the same as what you use to log in for Switch on Web or CLI (Putty).

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB189D415D2.html

To sync the data, it will take us a while, so after a couple of minutes, it should say connected.

Once the Switch gets synchronized, please check the dashboard again.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Unable to access switch using telnet. Ping is working

achaknalwar — Tue, 14 Mar 2023 22:51:19 GMT

telnet@Ruckus Switch>show ip Switch IP address: 192.168.1.3 Subnet mask: 255.255.255.0 Default router address: 192.168.1.1 TFTP server address: 192.168.1.1 Configuration filename: None Image filename: None DNS Server: 192.168.1.1 IP MTU: 1500

Re: Unable to access switch using telnet. Ping is working

achaknalwar — Tue, 14 Mar 2023 22:52:10 GMT

Still getting incorrect MAC Address.

Re: Unable to access switch using telnet. Ping is working

Imran_ruckus — Tue, 14 Mar 2023 23:54:24 GMT

Hi @achaknalwar

Greetings!!!

Thank you for the response and update.

Please give it sometime and check if gets connected.

If not,

Please make sure you are using the correct and valid username and password. Please try to log in on to CLI using SSH (NOT Telnet) with the same username and password. Check if you are able to log in.

Also, you could try to access your switch and log in from a web browser by pasting the below URL in http or https form whichever that works.

https://192.168.1.3 or http://192.168.1.3 (Your IP address of Switch 192.168.1.3)

If your credentials are not working, you could try with the below combination once:

If any of the username and password does not work, you could reset them on Telnet login:

Now again reset your new credentials as mentioned in the steps below:

Edit the current or create a new password and username by using the below commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’ (You could choose any of your choices)

In order to allow the correct authentication please run the following commands:

Device(config)#crypto key generate rsa

device(config)# aaa authentication login default local

Now you could try using your new credentials to log in and add Switch on Unleashed.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Unable to access switch using telnet. Ping is working

achaknalwar — Wed, 15 Mar 2023 01:51:10 GMT

It is more than 2 hours and I still getting Switch status as connecting. I am able to login to switch using same username and password with ssh.

Also, I am observing following error in Event tab on Unleashed dashboard

ICX Urgent: Device MAC:[XX:XX:XX:XX:XX:XX] reported a syslog: [ICX7150-C12-Switch Security: Console login by user User login fanterioEcssword: failed ] ICX Urgent: Device MAC:[XX:XX:XX:XX:XX:XX] reported a syslog: [ICX7150-C12-Switch Security: Console login by user User login fanme: failed ] ICX Urgent: Device MAC:[XX:XX:XX:XX:XX:XX] reported a syslog: [ICX7150-C12-Switch Security: Console login by user User login fan s iation failed ]

Re: Unable to access switch using telnet. Ping is working

achaknalwar — Wed, 15 Mar 2023 02:18:59 GMT

I am able to get switch added and in connected state after following steps mentioned on following page:

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A446EC1D-FC2C-4546-BE26-FDE4C2F8DE14.html